[Aaron Caterina]

Hi, I installed the Advanced Custom Fields but they are not showing in “Add Product” Section of the vendor Dashboard.

I reviewed your documentation and stands that you just need to install the plugin.

I would like to know how to proceed.

Best regards

[Little Assistant Tithi]

Hi,
Thank you for getting in touch with us.
After installing the plugin, follow the instructions below to add a custom field in vendor dashboard-
1.Go to “Add New” under “Custom Fields” in admin dashboard.
2. Then add a title and click on Add a field’ and fill up the required fields.
3. Now scroll to Location section and select “Products” from the drop down if you want to see the custom field in product page of vendor dashboard (see screenshot- https://prnt.sc/25lcp9h )
4. Click on publish.
5. Now go to add new product page in vendor dashboard and scroll down. Over there you’ll get the custom field created by admin.

For further information refer to this documentation https://multivendorx.com/knowledgebase/advance-custom-fields/

[gisella]

Hello,
I’m here with the same issue – I’m sure my new ACF group with a text-area field is located on Products (in fact I see the new field in normal WordPress editor), but still doesn’t show in the vendor dashboard.

Is it possible to fix it on the spot, somehow?

[Little Assistant Tithi]

Hi @gisella,
Thank you for getting in touch with us.
In order to display the custom field in vendor dashboard, you have to add a new custom field in admin dashboard first. Now follow the steps below-
After installing the plugin, follow the instructions to add a custom field in vendor dashboard-
1.Go to “Add New” under “Custom Fields” in admin dashboard.
2. Then add a title and click on Add a field’ and fill up the required fields.
3. Now scroll to the Location section and select “Products” from the drop-down if you want to see the custom field in the product page of vendor dashboard (see screenshot- https://prnt.sc/25lcp9h )
4. Click on publish.
5. Now go to add new product page in vendor dashboard and scroll down. Over there you’ll get the custom field created by admin.
For further information refer to this documentation https://multivendorx.com/knowledgebase/advance-custom-fields/
Even after following this, you are facing issue please do contact us so we can assist you accordingly.

[gisella]

This reply has been marked as private.

[Little Assistant Tithi]

Hi,
We tried to recreate this on your end by disabling all other plugins except for WCMp, Woocommerce and ACF but didn’t face any such issues.
Here is the video showing ACF fields in vendor’s dashboard product page- https://www.loom.com/share/430be25931a140cab51c196343d49dc6

[gisella]

This reply has been marked as private.

[Little Assistant Tithi]

Hello Gisella,
I’ve made the last reply public, you’ll be able to see that now.
Kindly check and let us know.

[gisella]

Hello Tithi,
I went on further with the investigation and I found out that custom fields in vendor dashboard disappear when I activate another plugin of WC Marketplace series, that is the Membership one.
Now, my client needs to use both memberships and custom fields in dashboard. Can you take action on this issue or advise about how to do? Thanks!

[NerdySupportExpert Moumita]

@gisella, not an issue.

Can you please share a screenshot of the custom fields you are referring to so we can assist you accordingly?

[gisella]

Sure!! Attached you find a screenshot of my products in the vendor dashboard, with ACF fields I need to visualise highlighted.
The screenshot has been taken with theme and all plugins activated:

– including WCMp Advanced Frontend Manager
– excluding WCMp Vendor Membership (https://multivendorx.com/product/wcmp-vendor-membership/).

As soon as I try to activate WCMp Vendor Membership, those fields in vendor dashboard all disappear (not disappearing from normal WordPress admin, though).

Attachments:

1. 

   Schermata-2022-02-03-alle-13.33.09-scaled.jpg
   

[Little Assistant Tithi]

Our team is looking into it.
Kindly provide us some time.

[gisella]

Thanks. Looking to have news!

[NerdySupportExpert Moumita]

Gisella, you need to select the addon allowed for each membership plan https://watch.screencastify.com/v/SXPdptF18Y2fYjPI6HGL

[gisella]

Hello,
I just tried to do the suggested action. To be sure that there are not conflicts, I de-activated all plugins and themes that are not related to my issue. Unfortunately nothing is selectable in the WCMp addons box into Membership products (screenshot attached), so actually this doesn’t fix my problem.

Eventually your staff can access to my staging area anytime, using credentials I left in the private reply no. #133823 of this thread, and try directly.

Just to remind the issue: if I activate WCMp Membership plugin, on the vendor dashboard (using Advanced Frontend Manager) I don’t see ACF custom fields anymore. But if I deactivate WCMp Membership I see them. I urgently need to use all the mentioned plugins having Membership active and custom fields on vendor dashboards (using Advanced Frontend Manager).

Looking to have a follow-up!

Thanks!!

Attachments:

1. 

   Schermata-2022-02-04-alle-16.22.28.png
   

[NerdySupportExpert Moumita]

@gisella, not to woorry. We will inspect the issue in your site.

Can you please create a staging site and share a temporary admin, vendor and FTP access.
While sharing the access, don’t forget to mark the response as private.

[gisella]

Hello, I sent staging access as private reply but I don’t see it on my side – maybe you see? Do you have everything needed?
Thanks!

[gisella]

This reply has been marked as private.

[gisella]

This reply has been marked as private.

[Little Assistant Tithi]

Thank you for sharing the access.
Our team is looking into it.

[gisella]

Perfect, thanks!!

[NerdySupportExpert Moumita]

@gisella, can you please configure the ACF plugins, because we are not able to see the issue on your end.

[gisella]

Yes, the issue in the staging was not visible right now. Now I logged as admin and I activated the only plugin that was not active – WCMp Vendor Membership (https://multivendorx.com/product/wcmp-vendor-membership/).

Now, if you log as vendor you won’t see the ACF Fields anymore while trying to update a product.

So…
1) bug not happening if plugin WCMp Vendor Membership is OFF – I see ACF fields in vendor dashboard
2) bug happening if plugin WCMp Vendor Membership is ON – I don’t see ACF fields in vendor dashboard

ACF is always set the same.

Can you take one more look at this?
Thanks.

[gisella]

One more note. If I log as admin and I try to edit a WCMp Membership product, in the field “WCMp Addons” I’m not able to select anything… just nothing loads.

[NerdySupportExpert Moumita]

Gisella, it seems like ACF was not supported via membership.

We have added that now as you can see in the video it is working fine https://watch.screencastify.com/v/NbAB8qdeefwY8ifPdFDi

[gisella]

Hello, the video link looks broken. I checked but I still don’t see those ACF, when Membership plugin active e its license active… is there any more action to be taken? Thanks!

[NerdySupportExpert Moumita]

@gisella, can we schedule a call tomorrow, so we can work on this. We are available between 11 am IST to 5 pm IST

[gisella]

This reply has been marked as private.

[gisella]

Hello, I’m logged into the call and available any time!

[NerdySupportExpert Moumita]

This reply has been marked as private.

[gisella]

This reply has been marked as private.

[NerdySupportExpert Moumita]

@gisella, I am sorry but I ran into a small accident.

Can we schedule the call for 7 pm IST?

[gisella]

Hello, I can’t access private replies. Can you make it public or send me an e-mail? Thanks!!

[gisella]

This reply has been marked as private.

[gisella]

Hello,
I recorded a screencast explaining exactly how and when I get the issue. There is my voiceover explaining things, so keep audio active.

https://watch.screencastify.com/v/DqaENu6UhhYfsyjRPAxV

Looking to have your feedback. I really need to solve this issue, please.
Thanks!

[NerdySupportExpert Moumita]

@gisella, thanks for the video. We can recreate the issue on your site.

Our team will debug this on your site tomorrow. We will keep you posted.

[gisella]

Thanks for quick feedback. After debugging, can you send me also instructions on how not to loose the fix in case of WCMp plugins updates etc.?

[NerdySupportExpert Moumita]

@gisella, we have added the fix in your site : chrome-extension://mmeijimgabbpbgpdklnllpncmdofkcpn/app.html#/files/4911129f-d43b-4c4e-yd25-2699c77b4cf1

I have also sent you the file via drive in this email id : g*****@k******.com

[gisella]

Hello and thanks for assistance! I tested the fixed plugin and most of the problem looks solved 🙂 ACF are there on “edit” product. But still don’t appear on “new” products. Screencast attached:

https://watch.screencastify.com/v/0sRGi4MpmoWAWy5QAyZ2

Is it possible to do something about it?
Thanks!

[NerdySupportExpert Moumita]

Hi gisella, it seems like ACF Issue.

I tried the flow from admin end, it seems like the fields are not there for new products from their end also : https://watch.screencastify.com/v/706KBVyVbQQGxgQszYpX

[gisella]

Confirming that I solved on ACF side!! All fine now!! Thanks 🙂

[Little Assistant Tithi]

You are welcome.

[Author]

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