[calopez]

Hello!!! The plugin works very well when a customer wants to buy only one product, but when they add more products to the shopping cart from different sellers, it doesn’t allow the purchase. Could you help me?

[Sangita Support Squad]

calopez Sorry to hear that you are facing an issue.
We have checked this on our end but we are not facing any issue while buying products from more than one vendor. Kindly check the video
It seems like there might be some theme/plugin conflict on your end. Just to be sure, deactivate all the plugins except WooCommerce and MultiVendorX on your end and check again.
If still the issue persists please create a staging site that should be an exact replica of your live site and share the staging site URL, temporary admin and FTP access with us. So that we can check the issue on your end.
While sharing the access don’t forget to mark your reply as private.

[calopez]

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[Sangita Support Squad]

@calopez
You can check the video from here https://fluvid.com/videos/detail/8Mg9_uGZzEC5Dn_oR.
However, as you are facing issue on your end hence you can download the plugin from here – https://github.com/multivendorx/MultiVendorX.git and follow these steps :
– Delete the installed MultiVendorX via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and Now, zip this folder again.
– Install this plugin on your site.
Please do keep us posted.

[calopez]

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[Sangita Support Squad]

Kindly deactivate the MultiVendorX pro and activate the MultiVendorX first.

[calopez]

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[Sangita Support Squad]

Kindly download the MVX from here https://multivendorx.com/my-account/api-downloads/ and replace the old file with the new plugin file then activate the MultiVendorX pro.

[calopez]

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[Sangita Support Squad]

Kindly keep a back up of your site before we deactivate MultiVendorX and MultiVendorX Pro on your end add the new plugin files. Also once you are done taking up the back up please let us know.

[calopez]

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[Sangita Support Squad]

So can you please confirm if we can deactivate and delete the current MultiVendorX and MultiVendorX pro on your end and add the new plugin files.

[calopez]

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[Sangita Support Squad]

We have added the new plugin files on your end. Kindly check now if you are still facing the issue with order processing or not.

[calopez]

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[Sangita Support Squad]

@calopez Kindly let us know which payment method are you using for placing orders. Also check if the same issue occurs for some manual payment method like Cash on delivery or Bank transfer.

[calopez]

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[calopez]

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[Sangita Support Squad]

@calopez our team will look into this. As we are closed due to weekends the reply might get delayed. .

[calopez]

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[Sangita Support Squad]

@calopez Can you please check once by placing a test order with some manual payment method such as bank transfer or COD and let us know if the same issue is occurring while processing an order or not.

[calopez]

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[Sangita Support Squad]

@calopez Kindly follow the below steps on your end and check if you are facing any issue on your end or not –
– Disable all plugins (including your custom payment plugin) except WooCommerce, MultiVendorX , MultiVendorX Pro on your end
– Remove custom codes from your theme if you have added any, or switch to some default theme such as twenty twenty three/storefront etc.
— Go to WooCommerce >>Settings>>Payments, here enable any manual payment method (for example- Bank transfer)
— Now place an order to check if you face any issue on your end or not.
Please do keep us posted.

[calopez]

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[Sangita Support Squad]

@calopez Thanks for the update. It seems like the issue is coming from some other plugin. So enable the plugins one at a time on your end to identify the culprit.

[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your query is solved now. We are closing this thread. If you need help or face issue in future please create a new support topic.

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