WCMp Vendor Live Chat
Tagged: facebook messenger, live chat, not working, problem
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AuthorPosts
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April 23, 2021 at 7:50 AM #120395Aurora SerratoParticipant
Hi!
When using the Live Chat plugin via Facebook Messenger – it doesn’t work. There’s a “CHAT” button on the vendor’s shop page but it doesn’t work. Also, there’s no Chat Settings page in the vendor’s dashboard. The only “setting” available is the “Store Settings”->”Storefront”->”Enable Live Chat”. I entered the Facebook Page ID here already as per instructions from your documentation page.
Hoping to get help as soon as possible. Thanks!
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April 24, 2021 at 7:00 PM #120482MVX Support NinjaKeymaster
Hi,
Thank you for reporting your issue. kindly give us some time we will test this issue on our end and let you know.Regards,
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April 27, 2021 at 8:44 AM #120587Aurora SerratoParticipant
Hello moderator!
Thank you for getting back to me regarding this. I will wait for your update. -
April 27, 2021 at 8:08 PM #120659NerdySupportExpert MoumitaKeymaster
@Aurora Serrato, we will keep you posted.
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April 29, 2021 at 7:14 PM #120821MVX Support NinjaKeymaster
Hi,
Kindly share us a staging site access, vendor access and FTP for detail testing, Do not forget mark as private your reply while sharing the details,Regards,
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May 3, 2021 at 12:10 PM #120982Aurora SerratoParticipantThis reply has been marked as private.
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May 3, 2021 at 1:36 PM #120991NerdySupportExpert MoumitaKeymaster
Thanks @Aurora Serrato
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May 29, 2021 at 9:30 PM #122356Enzo PellecchiaParticipant
I bought the plugin today and i have the same problem.
Have you solved?
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May 31, 2021 at 10:53 AM #122375MVX Support NinjaKeymaster
@Enzo Pellecchia, it was a site-specific issue, in order to add the fix in our end, we needed site access.
I am afraid, Aurora didn’t share the access.Can you create a staging site and share the admin, ftp access, please.
While sharing the access, don’t forget to mark the response as private.-
June 2, 2021 at 3:16 PM #122480Enzo PellecchiaParticipant
I have resolved this problem, thank you.
I want insert the chat button into the vendor page by elementator, but the button widget not work and not see any shortcode to use.
Have you one solutions?Thank you.
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June 2, 2021 at 7:58 PM #122512MVX Support NinjaKeymaster
Enzo, we are yet to add support of the Facebook button into elmentor. We will add this in our next update.
However, if you want we can add the fix in your site. Kindly create staging site access and share the admin, ftp access.
While sharing the access, don’t forget to mark the response as private.Looking forward to your co-operation regrading the same.
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August 18, 2021 at 1:16 PM #126459MVX Support NinjaKeymaster
Haven’t heard back from you for a while. So we are closing this thread.
If you need any further help, please do open another thread.
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AuthorPosts
The topic ‘Live Chat Using Facebook Messenger Not Working’ is closed to new replies.