[l.gan]

Hello

I have a problem with woodmart theme.

The vendor store page no longer scrolls down.
Below is a video with the problem, access and screenshots of errors from the developer panel.

Please, could you help me with this? The problem is only on the vendor page.

[l.gan]

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[l.gan]

video pronlem https://drive.google.com/file/d/1A9V_7qWVvnGfBPHGZMgU7C_bjAzFV02A/view?usp=sharing

[MVX Support Ninja]

Hi,
This is a theme conflict. When we add custom code to dequeue the style, page scroll is working but page style is broke.
check image – https://prnt.sc/46tUryxHL5Uy

add_action('wp_enqueue_scripts', 'my_remove_scripts', 9999999999999999999999 );

function my_remove_scripts(){
    if( mvx_is_store_page() ){
        //style
        wp_dequeue_style( 'woodmart-style' );
        wp_deregister_style( 'woodmart-style' );
    }
}

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For that Kindly ask your theme to fix this.

[l.gan]

Hello

1. I contacted the theme developers and they told me that this is due to your plugin’s CSS styles.

I checked and it’s true – as soon as I add their recommendation – the problem disappears.
Could you fix this in the future?
Here is the response from the Woodmart theme development team:

“This problem is caused by the plugin’s CSS https://prnt.sc/khXFJS18zPVB
You need to contact them and ask them to remove this code since it may break a lot of things in other themes as well.
Here is a custom CSS to fix this
body {height: unset !important}”

2. Also, there is a problem (only on the vendor’s store page) – the theme mega menu is not displayed until the faficon stops spinning) Please watch the video.

This problem persists when using a video banner and slider. The photo banner does not have this problem.

Can you fix it?

[l.gan]

video https://drive.google.com/file/d/1EwnVEiZkSnsOnnUHqeetVjbuQO2dg6tv/view?usp=sharing

[NerdySupportExpert Moumita]

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[l.gan]

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[Sangita Support Squad]

You can send an email to the theme by keeping us in the loop . Our email address is contact@multivendorx.com

[l.gan]

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[Sangita Support Squad]

@l.gan We received the mail . Once the Woodmart theme gives a reply then we can start communicating with them over the mail .

[l.gan]

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[l.gan]

Please check your spam, I sent a message with links for you but it doesn’t show up here.

Thank you

[NerdySupportExpert Moumita]

@l.gan, can you please let us know are you facing the same issue with the default theme?

[l.gan]

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[NerdySupportExpert Moumita]

@l.gan, our team is looking into this.
Kindly provide them some time.

[l.gan]

Please note that the same loading speed issue occurs when using the slider.

There are no problems with only 1 photo banner.

[NerdySupportExpert Moumita]

I.gan the team is checking this.
Kindly provide them some time.

[l.gan]

Hello

I have another problem with woodmart theme and your plugin.

When I add an item from multiple suppliers, the cart total disappears, please see.

My guess is that this is because the woodmart theme uses its own cart template.

I made a video for you, please take a look.

May I ask you to look into this issue and create compatibility? Above, I threw off access for the test environment of the site.

https://drive.google.com/file/d/1n-MLb6QYPLRqyrnmbEPczES3Wx8AoH-n/view?usp=sharing

[Sangita Support Squad]

@l.gan We have fixed the issue with css for which the vendor store page style was broken in woodmart theme .
You can download the plugin from here https://github.com/Biplab-Samanta/MultiVendorX/archive/refs/heads/main.zip, follow these steps :
– Delete the installed MultiVendorX via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and remove the master tag. Now, zip this folder again.
– Install this plugin on your site.
Also we are able to recreate the issue in the cart with the Woodmart theme on our end . The team is looking into the matter and kindly provide them some time .

[l.gan]

Thank you guys I will patiently wait for the release from the repository

[NerdySupportExpert Moumita]

@l.gan, we checked the cart issue.
You are right, as WoodMart is using its own code hence this issue. Probably they have changed some code in their previous version.
Kindly contact WoodMart theme regarding this.

[l.gan]

I understood you. Tell me please. Is there a feature that will be able to disable the new view of the supplier division of the cart page from the Multivendor plugin?

I need to bring back the old cart view before updating your plugin.

[NerdySupportExpert Moumita]

@l.gan, use this filter to disable the new view of the supplier division of the cart page :

add_filter( 'mvx_display_multiple_vendor_notice_at_cart_chekout_page', '__return_false' );

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[l.gan]

OK thanks

[NerdySupportExpert Moumita]

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