Plugin: WooCommerce Product Stock Alert » no mail sent when re-stock

WCMp Vendor Stock Alert

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    • September 12, 2021 at 7:43 AM #127474
      Anonymous
      Inactive

      Hi
      I have been trying to set this plugin up but can’t make it work
      I have checked spam
      I have checked the Alert Subscriber email is enabled

      but I still dont get any emails when restock

      TouchVapes.com

      Can you please help me ?

    • September 13, 2021 at 1:25 PM #127495
      NerdySupportExpert Moumita
      Keymaster

      Hi, thank you for getting in touch with us.
      To debug the issue we need the site access, so we can check the settings. Kindly share a temporary your admin, FTP access.
      Please note donot forget to mark the response as private while sharing the access.

    • September 14, 2021 at 12:54 PM #127560
      Anonymous
      Inactive
      This reply has been marked as private.
    • September 21, 2021 at 8:28 PM #127561
      Anonymous
      Inactive
      This reply has been marked as private.
    • September 21, 2021 at 8:30 PM #127946
      MVX Support Ninja
      Keymaster
      This reply has been marked as private.
    • September 26, 2021 at 2:33 PM #128222
      Anonymous
      Inactive
      This reply has been marked as private.
    • September 27, 2021 at 7:21 PM #128267
      NerdySupportExpert Moumita
      Keymaster

      @touchvapes, I have created a test product. As you can see here, we received both Subscription mail and In stock mail notifications : https://www.loom.com/share/2e50b3ecd4e44ec9be55763b4020afc0

      So it seems like there is some spam issue on your end. Kindly contact your email server.

    • September 27, 2021 at 8:20 PM #128276
      Anonymous
      Inactive

      Hi

      Can you please do the same with a variable product ?
      I have tested again I do get the first email saying im suscribed, but when I add stock I dont get the second email
      im using gmail for this, if its an spam issue I would not get the first email as well right ?
      maybe the issue is in the variable product ?

      also how can i try it in the same test product you made ? when I open the product I dont see the suscribe button

      Thank you

    • September 28, 2021 at 6:20 PM #128339
      NerdySupportExpert Moumita
      Keymaster

      Hi we have tested this product https://touchvapes.com/producto/test-var/

      As you can see we received both email for this variable product : https://drive.google.com/file/d/1OZjOUIQVv1p-Z5ATyWOaIfcO3ViZL9K0/view

    • September 30, 2021 at 8:27 AM #128424
      Anonymous
      Inactive

      ok I can see, I dont understand why when I suscribe to that product I get the first email, then when I add more inventory I dont get the second email
      any clues ?

      Thank you !

    • September 30, 2021 at 12:52 PM #128431
      MVX Support Ninja
      Keymaster

      Hi,
      As this is working fine on our end it seems like email server issue.
      Kindly contact your email server regarding this.

    • September 30, 2021 at 1:04 PM #128432
      Anonymous
      Inactive

      you mean my outgoing server wich is gmail ?

    • September 30, 2021 at 8:37 PM #128464
      MVX Support Ninja
      Keymaster

      Yes you can check your spam folder and also need to reach out to your outgoing email server i.e, gmail.

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