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Same commission payout 2 times

WCMp Core

Resolved
Viewing 14 reply threads
  • Author
    Posts
    • #140725
      print88
      Participant

      Occassionaly the commission would pay out twice for the same commission.

    • #140763

      @print88, sorry to hear that. But, unless a commission is paid, the system will request a payout.

      Did this happen for a single commission or for all other commissions too.

    • #140770
      print88
      Participant

      it happens on random, I can’t pinpoint a pattern

    • #140779

      @print88, That is very unfortunate, becasue we didn’t face any such issue. Maybe some other thing caused the corn to run twice.
      Kindly check again and keep us posted.

    • #141417
      print88
      Participant

      I only have your plugin on.

    • #141475

      @print88, this error generally occurs of the server is running the same cron twice (we use corn to send the payout request).

      So, please use sandbox mode and create 5 orders, so you will have 5 sub orders and their commission. Then run our masspay cron again and let us know whether the same issue is happening again.

      Do keep us posted.

    • #142923
      print88
      Participant
      This reply has been marked as private.
    • #142933
      This reply has been marked as private.
    • #142936
      print88
      Participant

      The cron is triggered from the hosting Cloudways server every 30 min. I am not sure if that has any effect.
      There doesn’t seem to be any API errors on stripe either.

    • #144325

      Hi,
      Corn jobs are controlled completely by your server only. As per our code, we will pay a commission once. you may face this issue sometimes due to your server issue. So ask your server to clear the cache and restrict control on all corn jobs. If still not fixed then ask your server to check with another ( or local server ) platform. You may face the same issue on other cron jobs also.
      Thanks

    • #144419
      print88
      Participant

      It was working properly before even with the server’s cron running.
      This is a typical procedure to reduce the stress on server.

    • #144545

      @print88, I understand your end. But you need to communicate with server admin here. If they need any change from our end, let us know.

    • #144547
      print88
      Participant

      There is nothing the Server side can help as they do not know what exactly is the problem.
      All they have done is disabled the WP cron jobs at config and added a line in server:
      */30 * * * * /usr/bin/curl -I -XGET -kL –resolve dinein.club:443:127.0.0.1 –resolve dinein.club:80:127.0.0.1 “https://dinein.club/wp-cron.php”

      They don’t suspect it has anything to do with crons.

    • #144859

      @print88, as shared earlier, WCMp will only request to pay the same commission, only if the commission status is unpaid.
      That’s why we are sure, that somehow due to server issues, you are not receiving acknowledgment from the payment gateway that it is paid. This is not a plugin-related issue.

      As a solution, you can switch off the scheduled payment option and pay them manually. So, just log into the commission tab of MultiVendorC, select the unpaid commission in bulk and mark them as paid.

    • #148518

      We haven’t heard back from you. We presume this issue has been fixed, so we are closing this one.
      if you need any further help, please do open another thread.

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