[popa_catalin1983]

Hello,

We have found a situation regarding some info that has been added to our Supplier’s page, above the banner.
This is the link for the supplier’s page : https://usatos.com/furnizor/mtest74466/policies/
On top of the banner you can see that there’s a white area with a link “Prima pagină”. Above “Prima pagina” link there is a text on a white background that can be seen by selecting that area with mouse.

This information isn’t displayed correctly, doesn’t belong to that area.
We tried changing the theme but with no result in solving this situation so we need your help.
I’ve added a printscreen from that area and a video explaining it.
The text shown above the banner is related with the products that Seller has posted on the website – the first product that has been published on the market has it’s name shown over this area.

Regards,
Marian

[Sangita Support Squad]

Hello @popa_catalin1983, sorry to hear that you have faced this issue.
Can you please create a staging site and share the temporary admin, ftp access so we can check.
While sharing the access, don’t forget to mark the response as private.

[popa_catalin1983]

Hello,

Unfortunately we cannot provide temporary ftp/admin due to our internal policies, but I’ll be glad to help you with any videos or images that are necesary in solving this situation.

Regards,

Marian

[NerdySupportExpert Moumita]

@Marian, can we access your computer using app like anydesk view?

[popa_catalin1983]

Hi @moumita,

Anydesk would be ok.
Is it ok to schedule a session today or tomorow at 21:00 GMT?
If you could provide your location (city &country) I could figure out the timezone for you.

Regards,
Marian

[NerdySupportExpert Moumita]

@popa_catalin1983, please schedule a call between 11 am ist to 6 pm ist on 3rd March.

[popa_catalin1983]

@moumita
4:30 pm ist would be great for me.

email me at marian.usturoi89@gmail.com to confirm

[NerdySupportExpert Moumita]

This reply has been marked as private.

[popa_catalin1983]

Hello,

Can you please tell me if you received the private message with the requested info?
I don’t have any way in managing that private reply(if has been received or not) and would like to have a status for it.

Regards,

Marian

[popa_catalin1983]

This reply has been marked as private.

[popa_catalin1983]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[NerdySupportExpert Moumita]

We are not able to recreate this on our end. That is why we need temporary login access to your site.

Please share the admin access and FTP access.
While sharing the access, don’t forget to mark the response as private.

[popa_catalin1983]

hi @moumita,

have you received our private message with ftp/admin credentials?

regards,
Marian

[Sangita Support Squad]

Hi @popa_catalin1983 We have replied about this issue in the other thread .

[Sangita Support Squad]

Hi, we added a Test vendor in your site but not getting any such text related to product name on the shop page https://prnt.sc/GbJo66q2hTuQ
Kindly share the page link where you are getting this issue so we can help you accordingly .

[popa_catalin1983]

Hi @sangita and thank you for your support,

That section can be accesed by the following method presented in the video attached.
Buyer Account ->Orders->select a specific order ->access leave feedback to the supplier
Let me know if you can test this one.
also, there is an issue that we tried to figure out in the same page , with the following topic opened, but it’s in moderation for a while:
https://multivendorx.com/?post_type=topic&p=187353
Can you ask for this link above to be checked?

Regards,
Marian

[Sangita Support Squad]

@popa_catalin1983 kindly share the ftp access(host , username , password) of your staging site.

[popa_catalin1983]

This reply has been marked as private.

[Sangita Support Squad]

Hi @popa_catalin1983 . Our team is not able to access sftp files . Kindly provide the hostname, user and password to access the files . While sharing the details don’t forget to mark your reply as private

[popa_catalin1983]

This reply has been marked as private.

[popa_catalin1983]

This reply has been marked as private.

[Sangita Support Squad]

Hi @popa_catalin1983
Our team is not able to access the sftp files using the hostname provided by you . Kindly talk to your technical team and provide the correct hostname so that we can access the sftp files and help you accordingly. .

[popa_catalin1983]

This reply has been marked as private.

[popa_catalin1983]

This reply has been marked as private.

[popa_catalin1983]

Hi,

we can close this thread. the situation was solved by our tech team and it was code related. theme provider didn’t respond to our request so we talked and looked at this situation with our team.

thank you,

Marian

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