WCMp Vendor Frontend Reports
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AuthorPosts
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August 22, 2021 at 6:25 PM #126666
MaxenceTP
ParticipantHello,
The dashboard/advanced-report/ page loads indefinitely and doesn’t display, I can’t understand why. There is no error in the apache2 logs, here is a screenshot after the timeout: https://prnt.sc/1qei5x1
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August 23, 2021 at 7:27 PM #126701
MVX Support Ninja
KeymasterHi, we didn’t face any such issue on our end.
It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce and WCMp and check again.
If the issue still exists, please switch to some default theme such as Twenty Sixteen and check again.
Please do keep us posted so we can help you out. -
August 23, 2021 at 9:19 PM #126727
MaxenceTP
ParticipantTo put it in context I had installed the plugin directly on my production site and I had this problem.
I just tested on my development site, with the same theme and the same plugins activated, I don’t have this problem so it doesn’t come from there. The only difference is that on my production site, there are thousands of orders, tens of thousands of downloads and maybe the SQL queries are too heavy or not optimized.Is there a way to debug your plugin to know what is taking time to load the page?
Have you tested with a large database?—
I take advantage of this post to anticipate a future question, how to hide the “Stock” and “Tax” tabs of the Advanced Report?
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August 24, 2021 at 6:47 PM #126755
Raju The Cool Guy
KeymasterMaxence, this is a very unlikely issue related.
First please make sure you have enabled both Debug Mode and Debug Display on.
let us know what error did you get.Also, please do clear the error log of your site and then recheck the report page. After that check the error log again.
And ask your server admin to increase page load and max limit size -
August 31, 2021 at 10:32 AM #126940
MaxenceTP
ParticipantThis reply has been marked as private. -
September 4, 2021 at 11:54 PM #127176
MaxenceTP
ParticipantHey, any update please ?
The plugin still doesn’t work -
September 6, 2021 at 7:53 PM #127223
NerdySupportExpert Moumita
KeymasterMaxence, this issue is fixed in our last update version 1.1.6
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September 7, 2021 at 12:42 AM #127234
MaxenceTP
ParticipantHey, okay but what about the plugin Advanced Report ?
The page still doesn’t load (maybe because I have a lot of data) -
September 7, 2021 at 6:11 PM #127259
GeekyCoder Abhirup
Moderator@MaxenceTP, as this issue is related to site-specific. So please create a staging site and share admin, ftp access.
While sharing the access, don’t forget to mark the response as private. -
September 27, 2021 at 4:44 PM #128248
MaxenceTP
ParticipantThis reply has been marked as private. -
September 27, 2021 at 7:29 PM #128271
MVX Support Ninja
KeymasterThanks for the access.
Our team is looking into it and will get back to you. -
September 28, 2021 at 12:23 AM #128309
MaxenceTP
ParticipantThanks
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September 29, 2021 at 7:09 PM #128405
GeekyCoder Abhirup
ModeratorHi,
It seems like server related issue. Kindly ask your server administrator regarding the configuration needed to fetch good amount of data.
Please explain them that one page required to load huge data.Regards,
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September 29, 2021 at 7:59 PM #128416
MaxenceTP
ParticipantI’m the admin server, can you be more specific about which limit is the problem?
In any case with the Woocommerce charts there is no problem, maybe you try to load all the data at once when it should be done page by page or by period -
October 1, 2021 at 8:17 PM #128500
Raju The Cool Guy
KeymasterHi,
A 524 error message seems Cloudfare related so I assume you are running Cloudfare?
When I google on it it has something to do with the timeout settings configured in Cloudfare:
https://support.cloudflare.com/hc/en-us/articles/200171926-Error-524-A-timeout-occurred
Apparently, the timeout you configured is too strict. Could you set it to a higher number?
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October 2, 2021 at 1:50 PM #128538
MaxenceTP
ParticipantHello,
Yes, I use cloudfare with its default configuration, i.e. 100 seconds of timeout.
This means that the page takes more than 100 seconds to load which is absolutely not normal, it should take between 2 and 5 seconds for the longest but not so much. -
October 4, 2021 at 8:30 PM #128611
Raju The Cool Guy
KeymasterThis reply has been marked as private. -
October 4, 2021 at 8:46 PM #128613
MaxenceTP
ParticipantThis reply has been marked as private. -
October 4, 2021 at 8:58 PM #128614
MaxenceTP
ParticipantThis reply has been marked as private. -
October 5, 2021 at 10:15 AM #128622
MVX Support Ninja
KeymasterThanks for the update.
Our team will look into it and get back to you -
October 5, 2021 at 2:20 PM #128632
Raju The Cool Guy
KeymasterHi,
We are not able to debug by using your file manager access. Changes, not reflected -
October 6, 2021 at 2:12 AM #128666
MaxenceTP
ParticipantIt’s working on my side with the credentials I sent, I can edit/delete everything in /var/www/developpement/.
Can you tell me which error do you have ? Or which permission do you need ?
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October 6, 2021 at 9:51 AM #128675
Raju The Cool Guy
KeymasterThis reply has been marked as private. -
October 6, 2021 at 7:03 PM #128694
MaxenceTP
ParticipantOh okay that’s files I uploaded myself which are not owned by www data.
I updated the owner and tested with the same file as you, it’s now working 🙂Sorry for the inconvenance
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October 6, 2021 at 7:35 PM #128700
Raju The Cool Guy
KeymasterThis reply has been marked as private. -
October 7, 2021 at 2:25 AM #128714
MaxenceTP
ParticipantIt seems that there was an incident on the machine when you tried.
Currently the dashboard works fine for me, only the advanced-report page does not load.
Can you please test again? -
October 7, 2021 at 1:40 PM #128737
Raju The Cool Guy
KeymasterHi,
We have modified the code on your site to some extend. Now it’s working. But your server has some issues. It gives 520 errors multiple times. You can use this current dev site advance report plugin in the live site for final tesing. Just check the report page and let us know.
Thanks -
October 7, 2021 at 4:27 PM #128744
MaxenceTP
ParticipantError 250 appears when the loading time is really too long, i.e. 100 seconds which is not normal for loading data. I did not get this error during my tests.
I tested with your modifications, the page opens well unlike before, thank you 🙂
However some issues:– In “Sales by product” -> “By product”, I can’t find my products in the list, it still says “Keep typing..” : https://prnt.sc/1v5c5xb
– I have the impression that “Customer download” does not work, no data appears and yet there are well. Moreover, why do I have to choose the product and the file? Only one choice would be enough
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October 7, 2021 at 8:40 PM #128763
MVX Support Ninja
KeymasterHi,
Our replies are inline with yours.-– In “Sales by product” -> “By product”, I can’t find my products in the list, it still says “Keep typing..” : https://prnt.sc/1v5c5xb
>> We have recreated this issue in our end. We will fix this in our next update=========================================================================================================================================================
– I have the impression that “Customer download” does not work, no data appears and yet there are well. Moreover, why do I have to choose the product and the file? Only one choice would be enough
>> There is no such issue on our end. Kindly explain the issue with a video. -
October 7, 2021 at 9:09 PM #128768
MaxenceTP
ParticipantThis reply has been marked as private. -
October 8, 2021 at 9:13 PM #128827
Raju The Cool Guy
KeymasterHi,
We can’t recreate this 2nd issue on our end. We don’t face any such issues. Please check your debug log. This might occurs due to corrupt data. -
October 8, 2021 at 9:23 PM #128828
MaxenceTP
ParticipantDo you have the problem on my site or is it only on my PC?
I don’t really see how to debug this, I don’t think there is any corrupted data since it is displayed well in Woocommerce.I also point out that the download permissions are granted on the parent order and not on the suborders, maybe that can explain that no result is visible for the seller?
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October 8, 2021 at 9:30 PM #128831
Raju The Cool Guy
KeymasterYes this can happen..very big chance.. absolutely right.. we have also tried to check your debug log by removeing previous..but we are not able to edit your debug.log file…So please check your suborder permission..this might solve the issue.thanks
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October 9, 2021 at 3:47 PM #128871
MaxenceTP
ParticipantYou have READ access to the debug.log normally. I checked the file there is no error related to WCMP.
Regarding the upload permissions Woocommerce grants them on the parent order and there are no upload permissions on the suborders, which is not a problem.
Is it possible to make WCMP look for downloads that have been done on the parent orders instead of the suborders? -
October 9, 2021 at 3:47 PM #128872
MaxenceTP
Participantthere are no download* permissions on the suborders
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October 9, 2021 at 8:16 PM #128891
MVX Support Ninja
Keymaster@MaxenceTP, Raju will look into this.
Kindly provide him some time. -
October 9, 2021 at 8:35 PM #128893
MaxenceTP
ParticipantOkay 🙂
Keep me informed -
October 11, 2021 at 5:31 PM #128943
MVX Support Ninja
Keymaster@MaxenceTP, our team is on leave as we are celebrating Durga Puja. Our team will start working on this issue next week.
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October 11, 2021 at 5:33 PM #128944
MaxenceTP
ParticipantOh okay :/
I bought this plugin a while ago, I hope it won’t take too long -
October 13, 2021 at 9:17 PM #129027
NerdySupportExpert Moumita
Keymaster@MaxenceTP, the team will try their best to give you a solution soon.
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October 14, 2021 at 1:39 AM #129043
MaxenceTP
ParticipantOk I’m waiting for your answer 🙂
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October 21, 2021 at 6:48 PM #129352
MVX Support Ninja
Keymasterhey within this week we will provide you with an update ..
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October 21, 2021 at 6:54 PM #129356
MaxenceTP
ParticipantOkay! Thank you 🙂
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October 23, 2021 at 6:21 PM #129465
MVX Support Ninja
Keymaster@MaxenceTP, just to keep you posted, we have fixed the page load issue, you can check now.
However, we have encountered another issue.
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October 24, 2021 at 1:54 AM #129469
MaxenceTP
ParticipantOkay nice !
What is the other issue ? You’ll be able to fix it ? -
October 25, 2021 at 3:08 PM #129528
MVX Support Ninja
Keymaster@MaxenceTP, yes. But for this we have to add new query, hence it is taking some time.
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October 25, 2021 at 7:04 PM #129566
MaxenceTP
ParticipantOk, keep me informed when the update is ready that I can use this plugin ^^
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October 26, 2021 at 6:13 PM #129628
MVX Support Ninja
Keymastersurely , we will keep you posted
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November 3, 2021 at 3:39 AM #130003
MaxenceTP
ParticipantHello ! Any update about the plugin update ?
I bought it more than 2 months ago and my vendors still cannot use it today :/ -
November 5, 2021 at 9:25 PM #130107
NerdySupportExpert Moumita
Keymaster@MaxenceTP, basically woocommerce gets the download data per main order, and we don’t attach downloaded per suborder (to avoid double downloading). Hence we couldn’t load download data per sub order. That is why we are trying to find out a solution, which will not disturb the double downloading factor and provide data too.
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November 5, 2021 at 10:35 PM #130113
MaxenceTP
ParticipantAlright, I understand the problem ^^
Keep me informed please, I really want to use this addon as soon as possible -
November 16, 2021 at 11:21 PM #130681
MaxenceTP
ParticipantHello,
Any update about this bug please ? I still cannot use the plugin :'( -
November 26, 2021 at 2:58 AM #131059
MaxenceTP
ParticipantUp please…
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November 28, 2021 at 9:33 PM #131193
MaxenceTP
ParticipantThis reply has been marked as private. -
December 7, 2021 at 8:42 PM #131710
MVX Support Ninja
KeymasterSorry for the delay in response. Our team is currently working on huge update, i.e we are revamping WCMp backend into module so that it becomes easier for our users to use.
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December 7, 2021 at 9:31 PM #131717
MaxenceTP
ParticipantOkay, but I bought this plugin just 4 months ago and I still can’t install it on my site.
What solution do you have to offer me? -
December 8, 2021 at 10:30 PM #131792
NerdySupportExpert Moumita
KeymasterThis reply has been marked as private. -
December 8, 2021 at 11:47 PM #131794
MaxenceTP
ParticipantThis reply has been marked as private. -
December 12, 2021 at 1:04 AM #131901
NerdySupportExpert Moumita
KeymasterThis reply has been marked as private. -
December 12, 2021 at 4:40 PM #131911
MaxenceTP
ParticipantOk then, I ask you to issue a refund for this product and I will take it back when it is functional. I’m tired of waiting months to use this plugin.
I kindly ask you to issue the refund, if it has not been issued I will be required to report the problem to PayPal who will take care of the refund. It’s a real shame to have to do this… -
December 17, 2021 at 2:34 AM #132098
MaxenceTP
ParticipantIf there is no response from you by tomorrow evening, I will transfer the case to PayPal.
It is unfortunate that it has to come to this, and there is no lack of evidence. -
December 17, 2021 at 10:23 AM #132112
MVX Support Ninja
KeymasterFor refund related queries kindly contact our refund team from here:
https://multivendorx.com/refund-policy/ -
December 17, 2021 at 5:35 PM #132124
MaxenceTP
ParticipantThe request has been sent. I am looking forward to your reply as soon as possible.
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December 17, 2021 at 5:39 PM #132125
MVX Support Ninja
KeymasterThe refund team will proceed with further procedures.
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December 18, 2021 at 12:25 AM #132150
MaxenceTP
ParticipantThank you
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December 20, 2021 at 2:39 AM #132175
MaxenceTP
ParticipantWhat is the response time?
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December 20, 2021 at 7:19 PM #132205
MVX Support Ninja
KeymasterAs per our policy refund team will get back to you within a week.
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December 26, 2021 at 3:55 AM #132438
MaxenceTP
ParticipantThe week is over, I still haven’t received a reply.
The claim will be opened on Monday if I don’t get a reply from you regarding the refund by then. -
December 26, 2021 at 3:57 AM #132439
MaxenceTP
ParticipantThis reply has been marked as private. -
December 27, 2021 at 7:46 PM #132472
NerdySupportExpert Moumita
KeymasterThis reply has been marked as private. -
January 23, 2022 at 7:10 PM #133512
MaxenceTP
ParticipantI would like to inform you that as I have still not been refunded and as the product was still not working, a legal procedure has been opened a few days ago.
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January 27, 2022 at 8:49 PM #133675
MVX Support Ninja
KeymasterWe have notified this to our refund team.
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February 13, 2022 at 12:46 AM #134380
MaxenceTP
ParticipantStill no answer by the way
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March 5, 2022 at 10:41 PM #135131
MaxenceTP
ParticipantHello,
The bug has still not been fixed? -
April 7, 2022 at 7:23 PM #136216
MaxenceTP
ParticipantUp
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April 30, 2022 at 10:28 PM #137001
MaxenceTP
ParticipantHello ?
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May 6, 2022 at 11:18 AM #137139
GeekyCoder Abhirup
Moderator@MaxenceTP, I understand your end, but our current priority is to release the Beta of MVX and the corresponding MVX Pro setup.
Currently, the team is working on a migration from WCMp to MVX. Once that is done, we can release the Beta version, and then only we can work on this thread.
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October 22, 2022 at 3:22 PM #144961
GeekyCoder Abhirup
ModeratorHi @MaxenceTP, we haven’t heard back from you for a while.
So we presume this issue has been fixed. We are closing this for now.
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