WCMp Vendor Frontend Reports
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Hello,
The dashboard/advanced-report/ page loads indefinitely and doesn’t display, I can’t understand why. There is no error in the apache2 logs, here is a screenshot after the timeout: https://prnt.sc/1qei5x1
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Hi, we didn’t face any such issue on our end.
It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce and WCMp and check again.
If the issue still exists, please switch to some default theme such as Twenty Sixteen and check again.
Please do keep us posted so we can help you out. -
To put it in context I had installed the plugin directly on my production site and I had this problem.
I just tested on my development site, with the same theme and the same plugins activated, I don’t have this problem so it doesn’t come from there. The only difference is that on my production site, there are thousands of orders, tens of thousands of downloads and maybe the SQL queries are too heavy or not optimized.Is there a way to debug your plugin to know what is taking time to load the page?
Have you tested with a large database?—
I take advantage of this post to anticipate a future question, how to hide the “Stock” and “Tax” tabs of the Advanced Report?
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Maxence, this is a very unlikely issue related.
First please make sure you have enabled both Debug Mode and Debug Display on.
let us know what error did you get.Also, please do clear the error log of your site and then recheck the report page. After that check the error log again.
And ask your server admin to increase page load and max limit size -
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@MaxenceTP, as this issue is related to site-specific. So please create a staging site and share admin, ftp access.
While sharing the access, don’t forget to mark the response as private. -
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Hi,
A 524 error message seems Cloudfare related so I assume you are running Cloudfare?
When I google on it it has something to do with the timeout settings configured in Cloudfare:
https://support.cloudflare.com/hc/en-us/articles/200171926-Error-524-A-timeout-occurred
Apparently, the timeout you configured is too strict. Could you set it to a higher number?
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Error 250 appears when the loading time is really too long, i.e. 100 seconds which is not normal for loading data. I did not get this error during my tests.
I tested with your modifications, the page opens well unlike before, thank you 🙂
However some issues:– In “Sales by product” -> “By product”, I can’t find my products in the list, it still says “Keep typing..” : https://prnt.sc/1v5c5xb
– I have the impression that “Customer download” does not work, no data appears and yet there are well. Moreover, why do I have to choose the product and the file? Only one choice would be enough
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Hi,
Our replies are inline with yours.-– In “Sales by product” -> “By product”, I can’t find my products in the list, it still says “Keep typing..” : https://prnt.sc/1v5c5xb
>> We have recreated this issue in our end. We will fix this in our next update=========================================================================================================================================================
– I have the impression that “Customer download” does not work, no data appears and yet there are well. Moreover, why do I have to choose the product and the file? Only one choice would be enough
>> There is no such issue on our end. Kindly explain the issue with a video. -
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Do you have the problem on my site or is it only on my PC?
I don’t really see how to debug this, I don’t think there is any corrupted data since it is displayed well in Woocommerce.I also point out that the download permissions are granted on the parent order and not on the suborders, maybe that can explain that no result is visible for the seller?
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You have READ access to the debug.log normally. I checked the file there is no error related to WCMP.
Regarding the upload permissions Woocommerce grants them on the parent order and there are no upload permissions on the suborders, which is not a problem.
Is it possible to make WCMP look for downloads that have been done on the parent orders instead of the suborders? -
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@MaxenceTP, Raju will look into this.
Kindly provide him some time. -
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@MaxenceTP, our team is on leave as we are celebrating Durga Puja. Our team will start working on this issue next week.
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@MaxenceTP, the team will try their best to give you a solution soon.
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@MaxenceTP, just to keep you posted, we have fixed the page load issue, you can check now.
However, we have encountered another issue.
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@MaxenceTP, yes. But for this we have to add new query, hence it is taking some time.
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@MaxenceTP, basically woocommerce gets the download data per main order, and we don’t attach downloaded per suborder (to avoid double downloading). Hence we couldn’t load download data per sub order. That is why we are trying to find out a solution, which will not disturb the double downloading factor and provide data too.
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Ok then, I ask you to issue a refund for this product and I will take it back when it is functional. I’m tired of waiting months to use this plugin.
I kindly ask you to issue the refund, if it has not been issued I will be required to report the problem to PayPal who will take care of the refund. It’s a real shame to have to do this… -
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For refund related queries kindly contact our refund team from here:
https://multivendorx.com/refund-policy/ -
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@MaxenceTP, I understand your end, but our current priority is to release the Beta of MVX and the corresponding MVX Pro setup.
Currently, the team is working on a migration from WCMp to MVX. Once that is done, we can release the Beta version, and then only we can work on this thread.
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Hi @MaxenceTP, we haven’t heard back from you for a while.
So we presume this issue has been fixed. We are closing this for now.
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The topic ‘Timeout on loading page’ is closed to new replies.