Transaction not showing from a different country stripe account

WCMp Stripe Marketplace

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    • #142741
      sahil malhotra
      Participant

      I have a Stripe USA account. I have a connected Indian Stripe account. While testing a $1 transaction I was receiving this error(screenshot attached) – Error creating charge record with Stripe: It appears that you are creating a direct Charge on a IN-based connected account using a single-use card token owned by your US-based platform account. As part of our continued investment in India and to meet local data storage requirements, this is no longer allowed, so we had to reject your request. As a possible workaround, try authenticating as the connected account when creating the single-use card token. If you need further assistance, please don’t hesitate to reach out to our support team at https://support.stripe.com/contact.

      I have discussed this problem with Stripe, here is there response(screen shot attached) – So as for the error you received, you need to authenticate as the connected account when creating the single-use card token. To do this, you need to add the Stripe account header in your API call.
      You can refer on this page for more information and instruction: https://stripe.com/docs/connect/authentication.

      Kindly help me to resolve this issue. Look forward to your earliest, apt and well articulated response.

    • #142752

      @sahil malhotra, Our team will check the API. Can you please ask Stripe to give us exact API line, so it will be easier for us to check.

    • #142754
      sahil malhotra
      Participant

      They have already stated that you would need to add the stripe account header. They have also indicated the page wherein you can find the apt code to be added to the API call – You can refer on this page for more information and instruction: https://stripe.com/docs/connect/authentication. Let me know if you are still unable to find the bug/missing option in your code.

    • #142807

      Sahil as shared by chat team, once we will release MultiVendorX and MultiVendorX Pro, we will work on this.

    • #142761
      sahil malhotra
      Participant

      Further response from Stripe chat support on this when I put across your query to them –

      Upon checking the error it shows that they are creating a direct charge where the source or the token of the customer is saved through the platform’s account and not to the standard connect account.
      Since they are using source api then they have to create a source rather than token for their customer: https://stripe.com/docs/connect/cloning-customers-across-accounts#creating-tokens
      To learn more in cloning card sources: https://stripe.com/docs/sources/connect#cloning-card-sources

    • #142870

      Sahil , thanks for the further help. The dev team will look into this.

    • #142886
      sahil malhotra
      Participant

      Will look forward to your timely response for us to use your plugin in a comprehensive manner else it will be a waste purchase for us.

    • #142942

      Sahil, thanks for understanding our end. Once MultiVendorX Pro will be released, we will work on this.

    • #142953
      sahil malhotra
      Participant

      When do you plan to release multi vendor X?

    • #144135

      We have already released MultiVendorX and MultiVendorX Pro.

      the team has looked into your issue. We checked the API doc thoroughly. We have added support for all types of authentication, as shared by stripe “you need to add the Stripe account header in your API call”

      Now as you are facing this issue, so we need a stripe access from your one of US account and one Indian account. While sharing the access don’t forget to mark the response as private.

    • #144243
      sahil malhotra
      Participant
      This reply has been marked as private.
    • #144716
      sahil malhotra
      Participant

      Hi

      Any update on my pending concern? Been long time – I would like to ideally start using the plugin by now post purchase. Look forward to your earliest response and a resolution to the bug.

    • #144788
      This reply has been marked as private.
    • #144789
      sahil malhotra
      Participant

      Please refer to the screenshot. Kindly check both inbox and spam folders to locate the Stripe invitation to both of our accounts. Invitation for both the accounts have been sent by Stripe on 19/10/2022.

      Attachments:
    • #144873
      This reply has been marked as private.
    • #144991
      sahil malhotra
      Participant

      Invited new user moumita.h+01@dualcube.com using both Stripe accounts. Look forward to hearing back.

    • #145053
      This reply has been marked as private.
    • #145096
      sahil malhotra
      Participant

      Sure, willing to wait since 10th October – the day we had reported the issue. Look forward to a resolution.

    • #145107
      This reply has been marked as private.
    • #145433
      sahil malhotra
      Participant

      Hi

      Look forward to an update and hearing back on the reported issue.

    • #145501

      Sahil, our team did a thorough check.

      We have added full support for the current API and added all the authentication rules. So we are not sure there is anything else.

      You can share our plugin’s code with them and ask them exactly what type of changes are they looking for.
      Also, it would be better if they can exactly share the API code that resolves this issue.

    • #145502
      sahil malhotra
      Participant

      Hi

      In my first message, I have shared Stripe team’s interaction on this issue. They have already shared what needs to be added in the header, along with the documented code page. Please let me know what else do you seek?

      Can you please interact with stripe team from your end as this seems to be a plugin related bug and Stripe’s tech team shouldn’t be ideally the one pointing our flaws in 3rd party applications. Let me know if you are willing to do this and follow this path.

    • #145629

      @sahil malhotra, none of these links is actually mentions what modification is needed.
      We have sent them an email. Once we will hear from them, will let you know.

    • #145688
      sahil malhotra
      Participant

      Hi

      Can you try reaching out to their chat support – they respond in real time for any query you may have. Also as a buyer of your services my job is to help you find a bug. I am finding it pretty strange that you are also expecting me to help you find a solution for your product. You happen to be the only stake holder while earning out of the script so ideally you should actually value any customer who is trying to help you even though your product is non functional at places since the day of purchase near 10th October, 2022.

      Hoping for a faster response and resolution.

      Regards

    • #145726

      Sahil, we have already sent them an email. Once we will hear from them, will let them know.

    • #145772
      sahil malhotra
      Participant

      Look forward for a timely response/resolution.

    • #145848
      sahil malhotra
      Participant

      Hi

      Any update?

    • #145854

      Hello Sahil .As per new service agreement Stripe is not allowing full service agreement for transactioning money from USA to India. To send money you will need Stripe Custom Account.We are still communicating with Stripe to enhance the recipient service agreements on custom accounts for USA-to-India transactions.Standard account not possible to transfer money from US to India. So as per rules immediate money transfer will not be possible further.we will enhance recipient service agreement on custom account on stripe.It takes time it will transfer money after 24 hours. You can check doc
      https://stripe.com/docs/connect/service-agreement-types

    • #145893
      sahil malhotra
      Participant

      Hi

      Kindly note this applies for money transfers from USA to India. As per our conversation with Stripe chat support, connecting Stripe accounts outside of USA to USA stripe accounts is not related to this. However, there are adjustments to be made as pointed out in their earlier responses and shared with you in your application code headers to ensure Stripe connect works well for connected accounts outside of USA.

      Please note we have legal experts on the topic that we have already referred to and your response is not in sync with the laid RBI policies. Kindly make requisite amendments to your code at the earliest to ensure the application works well for all connected accounts both within and outside of USA.

    • #145917
      This reply has been marked as private.
    • #145921
      sahil malhotra
      Participant

      Hi

      Kindly note the Google drive link is non accessible. Please share the apt rights for us to view/check it. Also, kindly share the steps we need to take from our end to ensure your plugin also becomes functional in the live website environment for the earlier pointed scenario.

      Regards

    • #145952
      sangita
      Moderator
      This reply has been marked as private.
    • #145993
      sahil malhotra
      Participant

      Hi

      Please refer to the attached screenshots. We are receiving an error while trying to upload/install the plugin. Kindly let us know the next steps to resolve this.

      Regards

      Attachments:
    • #146013

      Sahil, please follow this flow :
      – unzip the file
      – Goto the folder , inside that folder you will see a folder name “mvx-pro-master”
      – Rename the folder as “mvx-pro” and create a zip file
      – Now upload this zip file.

    • #146053
      sahil malhotra
      Participant

      Hi

      After following your suggested steps, the old error exists. Please refer to the attached screen shot.

      Regards

      Attachments:
    • #146132

      Sahil, can you please share a temporary admin, ftp access so we can check?
      While sharing the access, don’t forget to mark the response as private.

    • #146220

      Sahil still waiting for the access.

    • #146233
      austinpatrick711
      Participant

      Thanks for the update and quick reply. I’ll be sure to keep an eye on this thread.

    • #146235
      sahil malhotra
      Participant

      Hi

      Please note we are not comfortable sharing login ids/access to our application as it carries sensitive plugins and code which we can’t put at stake by giving external access. Can you please confirm –

      1. Why do we need to deploy your new plugin version instead of getting the rectified previous version
      2. If we deploy the new version of your plugin, would we be required to make re-purchases of add-on plugins to make it re-work(to disperse commissions between Stripe admin account and connected accounts) like we did in the version we purchased? Please note we are not interested to make any additional purchases for the new version.

      Look forward to hearing back from you.

      Regards

    • #146261
      austinpatrick711
      Participant

      Thanks for the info I will try to figure it out for more.

      https://www.mymilestonecard.ltd/

    • #146279
      sahil malhotra
      Participant

      @NerdySupportExpert Moumita Keymaster – Look forward to your response on my last message.

    • #146295

      Sahil, our replies are inline :

      1. Why do we need to deploy your new plugin version instead of getting the rectified previous version
      >> Becasue we need to check why you are not able to upload this on your end, where we don’t have such issue on our end.

      2. If we deploy the new version of your plugin, would we be required to make re-purchases of add-on plugins to make it re-work(to disperse commissions between Stripe admin account and connected accounts) like we did in the version we purchased? Please note we are not interested to make any additional purchases for the new version.
      >> No, you don’t need to. We have only shared the stripe module for MultiVendorX pro.
      But to enable other module, you need to purchase again.

    • #146335
      sahil malhotra
      Participant
      This reply has been marked as private.
    • #146385
      sahil malhotra
      Participant

      @NerdySupportExpert Moumita Keymaster – Look forward to your response on my last message.

    • #146396
      sahil malhotra
      Participant

      Hi

      I was able to successfully install and activate MVX core. However, I am unable to upgrade to MVX pro(to distribute Stripe commission between connected and admin accounts in real time) – please refer to the attached screenshot. Kindly share the activation key and relevant details for the same or suggest in case anything additional/else is required to get Stripe real time commission distribution functional.

      Also, do I need to retain old version of WCMP to keep the new version MVX functional or can I deactivate it?

      Regards

      Attachments:
    • #146431

      Sahil,As you already know, MultiVendorX Pro (https://multivendorx.com/pricing/), contains all the paid addon’s feature init.

      So, in order to migrate to MultiVendorX pro, you may opt for any three options :

      Option A

      We will share MultivendorX with the module you need. i.e. if you had only Frontend Manager, then you can only use Frontend Manageraddon’s feature in the MuliVendorX Pro.
      But you can’t update the plugin after this, as this is a one-time solution only.
      For permanent results, we would request you to purchase MultiVendorX Pro from here https://multivendorx.com/pricing/ and opt for option B or Option C

      Option B

      We will give you a coupon discount based on the month left of your subscription, and you can use MultiVendorX Pro
      https://multivendorx.com/pricing/
      i.e. if you have purchased Advance Frontend of 100 USD and purchased this on 1st January. Then you have left 2 month in your subscription. So you will get coupon code of 100*2/12 = 16.6 => 17
      Option C
      You can opt for trail version of MultivendorX Pro for a month and based then opt for the Option B
      But please note, in order to use Option C, you need to give us some details regarding your site and small testimonial. Only then we can give you API key for the one month free trial.

      Let us know which option do you want to proceed with so we can assist you accordingly.

    • #146433
      sahil malhotra
      Participant

      Hi

      Since our purchased version is not properly functioning, kindly issue refund if the stripe admin and stripe connected accounts commission distribution feature is not working. We are not interested to utilize any of the above options after waiting for such a long time. Since the original purchase is non functional and you are offering us a new billing plan with this version, we are not interested to consider any of these options.

      Regards

    • #146332
      sahil malhotra
      Participant
      This reply has been marked as private.
    • #146491
      sahil malhotra
      Participant

      Kindly update on the refund request, reiterating it below –

      Hi

      Since our purchased version is not properly functioning, kindly issue refund if the stripe admin and stripe connected accounts commission distribution feature is not working. We are not interested to utilize any of the above options after waiting for such a long time. Since the original purchase is non functional and you are offering us a new billing plan with this version, we are not interested to consider any of these options.

      Regards

    • #146515
      This reply has been marked as private.
    • #146544
      sahil malhotra
      Participant

      Hi

      You responded – ‘Now that you have upgraded to MultiVendorX, you can use the previous zip file. You can use this one-time solution. Please install this and use the custom account to connect to the vendor. It should work.’

      Which have just installed your zip file(the one you shared for MVX) but can’t access/configure settings as we receive this error message : ‘Sorry, you are not allowed to access this page’. We have not upgraded to MVX pro either as it cannot be done without the API key. Also which is this previous zip file which you refer to in the statement above?

      We dont completely understand what you are trying to convey here. You have shared 1 zip which contains MVX pro files, which can’t be used without the API key input which you haven’t shared. Also the zip file throws the error message as highlighted in the above paragraph upon trying to access the settings options for this zip plugin. We had purchased WCMP stripe plugin along with your free WCMP old version which is not fully functional across countries. What do you want us to do next from here – please guide us further so that we can use the Stripe plugin for both USA based and Indian connected accounts with our USA stripe account to disperse real time commissions? We are not willing to purchase any further as of now till our initial purchase becomes workable.

      Please be more clear with your instructions/next steps and what you want us to do to make the Stripe plugin fully functional with our website.

    • #146587
      This reply has been marked as private.
    • #146590
      sahil malhotra
      Participant

      Hi

      Please use the same logins to regain access. Look forward to your earliest positive response.

      Regards

    • #146625
      This reply has been marked as private.
    • #146627
      sahil malhotra
      Participant

      Hi

      Please try again – it should work now.

      Regards

    • #146667
      This reply has been marked as private.
    • #146713
      sahil malhotra
      Participant

      Hi

      Kindly refer to the attached screenshot. It seems real time Stripe split is still not happening as per the module showcase in the MVX admin panel. This is the plugin we had purchased – we need to split in real time Stripe payments. Let us know how to resolve this.

      Regards

    • #146744
      melinda.etinw81
      Participant

      did you manage to solve your problem because I have the same problem

    • #146751
      melinda.etinw81
      Participant

      did you manage to solve your problem because I have the same problem

    • #146760
      This reply has been marked as private.
    • #146780
      sahil malhotra
      Participant

      Alright, I shall get this checked. Kindly confirm the following –

      1. Is the real time stripe split module activated once and for all. How can we reinstall it going forward with the key in case ever remove it and then wish to re-install it – will we need your help on it again then?

      2. Does this stripe module support connected stripe accounts from all countries – i.e. connected stripe accounts from both India and USA(which was our initial question)?

      3. Have you disabled MVX Razor split? It was working yesterday with the MVX free version but is no longer operational(we have already installed razorsplit latest module which is activated in the plugin section)?

      4. Have you disabled any other module as well?

      Look forward to hearing back from you.

    • #146841
      sahil malhotra
      Participant

      @NerdySupportExpert Moumita – Look forward to your response on the 4 queries shared in my previous response.

    • #146864
      sahil malhotra
      Participant

      @NerdySupportExpert Moumita – Response awaited.

    • #146885

      Hi Sahil, our replies are inline :

      1. Is the real time stripe split module activated once and for all. How can we reinstall it going forward with the key in case ever remove it and then wish to re-install it – will we need your help on it again then?
      >> You can use your same previous key.

      Just download the zip file from your cPanel and use this for future reference.

      2. Does this stripe module support connected stripe accounts from all countries – i.e. connected stripe accounts from both India and USA(which was our initial question)?
      >> As shared earlier, you need to use custom account to use connected stripe accouny from all countries.

      3. Have you disabled MVX Razor split? It was working yesterday with the MVX free version but is no longer operational(we have already installed razorsplit latest module which is activated in the plugin section)?

      >> YOu need to activate Razorpay plugin.

      4. Have you disabled any other module as well?
      >> We haven’t access any module settings. All we did is install the pro version.

    • #146913
      sahil malhotra
      Participant

      1. Thanks for the confirmation – so we can use the same key going further without any restriction, right? Also please share name of the zip folder you mention we need to download from the cPanel.

      2. Thanks for the confirmation on usage of custom account for usage of Stripe accounts from all countries. We will test it and update you in case we need any further help on this point.

      3. Please refer to the attached screenshot. We have installed & activated Razorpay split plugin, but it is not getting switched on from the MVX module section.

      4. Can you throw some more light since you mention all you did was install the MVX pro verion – where does this leave us in terms of usage of modules? Which modules does it give access to us and which module we can’t access?

      Look forward to hearing back from you.

      Attachments:
    • #147031
      This reply has been marked as private.
    • #147118
      sahil malhotra
      Participant

      Hi

      Kindly refer to the attached screenshot – showing installed Razorpay payment split plugin. Yet we are unable to use it in the MVX panel module section(not getting activated from the module section). Kindly suggest how can this be resolved.

      Regards

      Attachments:
    • #147124
      sahil malhotra
      Participant

      Hi

      Kindly refer to the additional 2 screenshots I have attached herein. In the vendor dashboard, upon selecting Stripe connect in the billing section why does it still show enter Paypal Email? Also, if Razorpay real time payment is not active, why is it asking vendor to enter Razorpay Account id?

      Regards

    • #147195

      Sahil, It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce and MultiVendorX and check again.
      If the issue still exists, please switch to some default theme such as Twenty Sixteen and check again.
      Please do keep us posted so we can help you out.

    • #147233
      sahil malhotra
      Participant

      @NerdySupportExpert Moumita – Its a JS issue/coding issue and not a theme issue. As per your request –

      1. We have switched to twenty sixteen theme – It didn’t resolve the Stripe issue
      2. We have deactivated all plugins – It didn’t resolve the Stripe issue
      3. Also do respond to our inquiry on Razorpay which was also asked yesterday but went unattended from your end. Here is the query again for you – Kindly refer to the attached screenshot – showing installed Razorpay payment split plugin. Yet we are unable to use it in the MVX panel module section(not getting activated from the module section). Kindly suggest how can this be resolved.

      All screenshots are attached. Kindly all these bugs quickly as we had purchased to use the plugin and not to work as a QA to help you with debugging. Hope your team will respect our long wait, put in more effort and provide a valuable service rather than a buggy product.

      Look forward to hearing back at the earliest. If this still goes unresolved, kindly issue refund to save mutual time, effort, respect and future business prospects.

    • #147252

      @sahil malhotra, also disable all the plugins except WooCommerce, MultiVendorX, Pro and check again.
      Keep us posted.

    • #147255
      sahil malhotra
      Participant

      Hi

      Already disabled and tested. In case you can’t answer and resolve our queries which have been long pending, kindly refund or we will have to initiate a refund through our bank.

      Look forward.

    • #147260

      @sahil malhotra, if you check our demo site, you can see there is no such issue http://wcmpdemos.com/all-in-one-demo/vendor_dashboard/vendor-billing/

      Our team will debug the issue on your end. But we need to disable plugin and theme there.

    • #147263
      sahil malhotra
      Participant

      Hi

      The product needs to be functional in the live environment at customer’s end and not in test/dummy environment at your end. You are selling it in the market to customers who need it functional. Merely making it work in test environment won’t be suffice, else why are you charging us for.

      Please feel free to debug it. Enable/disable theme or plugins, let us when it works and how you made it to work. Look forward to your positive response asap on all the 3 queries shared in our response earlier today.

    • #147284
      This reply has been marked as private.
    • #147285
      sahil malhotra
      Participant

      Hi

      Alright, we are checking. In the meanwhile, can you kindly share the steps you executed to make it work?

      Regards

    • #147291
      Anonymous
      Inactive

      To open a Stripe account in a country different than your primary business country, you will first need to make sure that Stripe supports processing payments in that country. You can see which countries Stripe currently supports here: https://stripe.com/global

    • #147292
      sahil malhotra
      Participant

      Hi

      Post checking the issue still persists. You have simply changed the wordpress theme from twenty six to twenty twenty which is different from what you had suggested earlier. Also the vendor dashboard still carries the error – you have simply integrated Stripe connect registration option instead of Stripe connect login option which was earlier present. It would have been great you were able to resolve the bugs in your plugin but at the moment its simply not feasible to use it because of all these bugs. Would not like to waste any more time.

      ARE YOU REFUNDING THE MONEY YOURSELF OR SHALL WE INITIATE A CHARGEBACK?

      Regards

    • #147370
      This reply has been marked as private.
    • #147453
      This reply has been marked as private.
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