[Rachid]

Hello wcmp Team,
After updating wcmp to 3.8.12, i am no longer able to assign a vendor to a product. When typing the name of a vendor in choose vendor, it stuck on “looking for” and never show any.

[NerdySupportExpert Moumita]

Mounir, thanks for reporting this issue.

Our team will check this and get back to you. For now, you can keep track of the progress of this issue from here https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/issues/1105

[Rachid]

The issue got marked as Fixed, but even after i updated the commission.js and commission.min.js files (supposed to fix that) the problem still here, unable to select a vendor.

[Bruk Abay]

Any update on this I am also facing the same issue. I duplicated a product listing and everything duplicated expect the vendor, And when I attempt to assign a vendor nothing is showing in the list which suppose to show the vendors list.

[NerdySupportExpert Moumita]

we have also added a fix in our GitHub.
So, after downloading the plugin from here – https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/archive/refs/heads/master.zip, follow these steps :
– Delete the installed WC Marketplace via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and remove the master tag. Now, zip this folder again.
– Install this plugin on your site.
Please do keep us posted.

We will add the same fix in our next update.

[Rachid]

It’s working Now. Thank you !

[Bruk Abay]

This reply has been marked as private.

[NerdySupportExpert Moumita]

@Bruk Abay, you needed to delete the existing Multivendor Marketplace Solution for WooCommerce – WC Marketplace https://prnt.sc/WO9f4S03c1cT
Then follow this method :
– Download the plugin from here – https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/archive/refs/heads/master.zip, follow these steps :
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and remove the master tag. Now, zip this folder again.
– Install this plugin on your site.

[Florels Media]

Hey!

I have the same problem even after doing the mentioned above…
Need help on the matter, please 🙏🏼

[Bruk Abay]

Hello, do we know when the next update will be available?

[Bruk Abay]

This reply has been marked as private.

[NerdySupportExpert Moumita]

Not to worry. We have released an update today. Please update WCMp to it’s latest version and check.

[Bruk Abay]

This reply has been marked as private.

[NerdySupportExpert Moumita]

Hi I checked your site, as you can see vendor is getting assigned https://watch.screencastify.com/v/Zs2cO7xc5XxfmLAEbG9r

can you please check now.

[NerdySupportExpert Moumita]

If you search vendor by the name Habesha, then you can see the vendor https://watch.screencastify.com/v/CwxrKeORZh5GK7oCcIsF

Regarding the speed issue, as you can see we don’t have any such issue on our end : https://watch.screencastify.com/v/Iks0vLbP4TLIB4GyTN7A

So it might be some plugin/theme issue that is causing this on your site.

[Bruk Abay]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Bruk Abay]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Bruk Abay]

This reply has been marked as private.

[NerdySupportExpert Moumita]

Hi, I checked your site, as you can see there is no vendor by the name Habesha Market: https://prnt.sc/Yab7_-oqdG3h

[Bruk Abay]

Hi,

Please look at the 1st screenshot below.. “brukabay” is the username and the nick name is “habesha market”. both are not surfacing on the search. Please see screenshot #2 which states as it says searching then screenshot #3 says… no search match for ‘brukabay”. Even as you and I have seen “brukabay” listed a vendor.

[NerdySupportExpert Moumita]

Thanks for pointing this out. Can I disable some plugin/theme in this site?

[Bruk Abay]

Yes, you can disable some plugin/theme, if you could let me know which ones.

[NerdySupportExpert Moumita]

@Bruk Abay, this issue is occurring, when two vendors are having the same first name. I have created a git issue https://github.com/multivendorx/dc-woocommerce-multi-vendor/issues/1107

You can track the progress of this issue from here.

[Bruk Abay]

Hello, how long does it take to get it fixed? I tracked the link and also posted two comment on the git issue however it does not appear that it is being monitored as no replied back. It has been over a month since I have had this issue.

[NerdySupportExpert Moumita]

@Bruk Abay, sorry for the delay. But when our developer tried to recreate this, it is working fine on their end.

So, in order to debug this for your site, the team will require to have a staging site. Can you please ask your server admin to create a staging site and share the admin, FTP access.

[Bruk Abay]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Bruk Abay]

This reply has been marked as private.

[NerdySupportExpert Moumita]

Bruk, I have used this access :
Host 35.236.1.200
Username habeshamarketonline
password jEUIRjfjoq3ANWd

However I am getting this error
Status: Connecting to 35.236.1.200…
Response: fzSftp started, protocol_version=11
Command: open “habeshamarketonline@35.236.1.200” 22
Command: Trust new Hostkey: Once
Status: Using username “habeshamarketonline”.
Error: Could not connect to server

p.s. Our office is closed due to holidays (1st to 5th Oct). Hence, the response might get delayed.

[Bruk Abay]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Bruk Abay]

Hello, the last message was private and I’m unable to see the message.

[Bruk Abay]

This reply has been marked as private.

[NerdySupportExpert Moumita]

@Bruk Abay, the issue was related to data save. Basically, the store name was not saved properly, so we just saved them again.

please check now.

[Bruk Abay]

No it still not working.. please take a look at the screen shot when I search “habesha” only habesha Ethiopia show and does not show Habesha Market

[NerdySupportExpert Moumita]

@Bruk Abay, as I can see you are using older version of WooCommerce again. Last time we have updated WooCommerce and saved the vendor data.

So, please follow the same procedure again.

Please do keep us posted.

[Bruk Abay]

Hi, you have not showed me that it has ever worked even after the updates please refer back to the screenshots I have sent in the previous thread above. You recorded that shows vendor assigns to Habesha Ethiopia but never shows “Habesha Market” when searched.

You have all my login information and I have been waiting kindly on this issue to get rectified. I would like to escalate this to higher level support.

I even asked for a zoom meeting to once and for all solve this issue but all I’m getting is what appears to be a buying of time. I have been waiting kindly I am getting frustrated at this point. If you can get a Manager involved that would be greatly appreciated at this time.

[Raju The Cool Guy]

Hi,
We have updated wcmp plugin on your site. Because your site has a specific issue regarding display of product tab, that is why we again moved that. Now, Please check your staging site now, everything is working fine https://prnt.sc/22pwZn7dz4QV

[Sangita Support Squad]

We haven’t heard back from you. We presume this issue has been fixed, so we are closing this one.
if you need any further help, please do open another thread.

[Author]

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