[Chris Baker]

Our vendors are facing an issue of not assigning the subscription order to the vendor account and they are not able to receive any notification when the child’s next subscription order takes place. We have attached a screenshot of the orders which shows that it is not showing the vendor on that order.

[Chris Baker]

As you can see attached, repeat (child) subscriptions is not being assigned to vendor.

Only parent subscription purchase is being assigned.

This is extremely urgent.

[Chris Baker]

This reply has been marked as private.

[Chris Baker]

Any update?

[NerdySupportExpert Moumita]

@Chris Baker, sorry for the delayed response as we were closed due to the weekend.

We will fix this issue in our next update this week. For now, keep track of this issue from here : https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/issues/1081

[Chris Baker]

Thank-you. Which day this week do you think the update will be ready for?

[Raju The Cool Guy]

@Chris Baker, kindly add this code and create a new order to see whether it is working :

add_action( 'woocommerce_subscription_renewal_payment_failed', function($subscription, $order) {
    global $WCMp;
    $WCMp->order->wcmp_manually_create_order_item_and_suborder($order->get_id(), '', true);
}, 10, 2 );

Copy

For the old orders, select all the recurring orders and click on the “Create Suborder” option : https://prnt.sc/MsyGaBelFaJ9

[Chris Baker]

Hello

No option for “Create Suborder” in our woocommerce order section. Have you used any 3rd party plugin to get this option?
Please review the attached screenshot and let us know what we can do for the older orders to get assigned to the vendors?

Thank you

[NerdySupportExpert Moumita]

Hi @Chris, this comes from our last update of WCMp.

As you were using an older version, hence this issue. As you can see this is working now : https://watch.screencastify.com/v/XxqMdaIhd6XfqU8I6btd

Also, has the issue been resolved now?

[Chris Baker]

This reply has been marked as private.

[NerdySupportExpert Moumita]

@Chris Baker, hope everything is okay.

We just needed confirmation whether the subscription issue is fixed on your end.

[Chris Baker]

Hello

It is not really.

There are 2 issues as below:

– We are not able to “Create Suborder” as see in the video – https://streamable.com/zats4c (Open using VPN)
– We always need to create a suborder when new subscription order will come. It does not automatically assign to the vendor for which the customer have ordered.

Please get us a proper solution for this asap.

[Chris Baker]

Our vendors are facing an issue of not assigning the subscription order to the vendor account and they are not able to receive any notification when the child’s next subscription order takes place. We have attached a screenshot of the orders which shows that it is not showing the vendor on that order.

[NerdySupportExpert Moumita]

@Chris Baker, we have added that fix already in our last update.

Please make sure that your staging site is the exact replica of your live site. So we can check those order.
Also please do share FTP access of your staging site.

[Chris Baker]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Raju The Cool Guy]

This reply has been marked as private.

[MVX Support Ninja]

Hi @Chris, we haven’t heard back from you for a while.
So we presume this issue has been fixed. We are closing this for now.

[Author]

Posts