[Gimmy88]

Hi,

I have added html code on the vendor storefront (htb_html_code.PNG), but from the product page I can see the correct visualization (htb_product_page_01.PNG) while on the Vendor page the image won’t resize (htb_vendor_page_01.PNG).

How can I fix the issue?

Regards,
Andrea

[NerdySupportExpert Moumita]

@Andrea, it will be helpful if you can share the page links, where we can see these images.
Looking for your co-operation regarding this.

[Gimmy88]

Sure,

here are the links:

Vendor Page
Product Page (you have to click on “Apicoltore” tab))

[Gimmy88]

Sure,

here are the links:

Vendor page: https://honeythebrave.com/vendor/le-querce/
Product page: https://honeythebrave.com/product/apicoltura-le-querce-miele-di-acacia/ (you have to click on “Apicoltore” tab)

[Gimmy88]

Hi,

any update on the request above?

Regards,
Andrea

[NerdySupportExpert Moumita]

Andrea, we need to be logged in, in order to view the pages.

Can you share the access, please.

[Gimmy88]

Hi,

I have disabled landing page, you should be able to see the pages.

Please let me know if you have any other problem.

[NerdySupportExpert Moumita]

Andrea, are you referring to this image and want to resize this : https://scrgrb.in/18df
In that case, you have to apply custom css.

[Gimmy88]

Hi,

yes it is.

The problem is that the same image with the same html code (attached in my first post) is showed in different ways depending on the page you access it: Vendor page (large image) vs Product page (small image).
But the html code is the same, it is the one inserted in the vendor dashboard storefront, so why on Vendor page I see a not resized image whereas on Product page I see the correct image resized according the html code?

I think on Vendor page there is some html visualization problem.

[NerdySupportExpert Moumita]

@Gimmy88, this issue might be related to theme conflict. Just to be sure please switch to some default theme like Twenty Sixteen and check again.

[Gimmy88]

Hi,

I have tried with Easy Storefront, but the result is the same (see attached screenshots).

[NerdySupportExpert Moumita]

Andrea, can you please create a staging site and share the admin, ftp access so we can check.
While sharing the access don’t forget to mark the response as private.

[Gimmy88]

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[NerdySupportExpert Moumita]

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[Gimmy88]

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[MVX Support Ninja]

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[Gimmy88]

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[MVX Support Ninja]

Hi,
can you please tell me where you added the custom code. So we will check your custom code.
tell me the file name and line No.
Regards,

[Gimmy88]

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[MVX Support Ninja]

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[Gimmy88]

Hi,

I have solved by adding “!important” keyword in the HTML code.

Regards,
Andrea

[MVX Support Ninja]

Thanks for the update Andrea

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