Hi, After deep investigation with the server host team this is the fatal error that is causing the issue :
this is from the access log, of when it gave me the 500 error in the browser:
23/Apr/2023:12:23:06 +0000] “POST /?wc-ajax=checkout HTTP/1.0” 500
And this is the error log time stamp:
[23-Apr-2023 12:23:06 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/marcqadev/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php on line 631
Based on the errors, the 500 is happening because the plugin is failing, which is running out of server memory
it should not be trying to use that much memory
the memory limit is already set at out max as well.
This suggests that the issue is from Woocommerce because when placing the order it is trying to use a lot of memory.
How ever when they deactivated the multivendor plugin, everything works fine with woocommerce and the server. This means that the actual 500 that happens is coming from the multivendor plugin which changes something in woocommerce. Also this is true because the same 500 happens when the vendor tries to log in. its not just a checkout issue.
This means that everything from the server side and woocommerce side is working well as long as multivendor X is turned off. Please help us finding which setting in multivendor X is causing all of this. As you can see every other plugin or theme is turned off in the staging website.
Thank you
