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Reach out to our team – no bots, just real people ready to help with anything from bug fixes to billing questions.
Frequently asked questions about MultiVendorX Support
What information should I provide when submitting a support request?
To help us investigate your issue quickly, please include a detailed description of the problem, screenshots or videos if available, steps to reproduce the issue, and your website environment details. The more information you provide, the faster we can assist.
What should I do before reporting a bug?
Before submitting a bug report, we recommend creating a staging site and testing the issue with only WooCommerce, MultiVendorX, and MultiVendorX Pro (if applicable) activated. This helps identify whether the issue is caused by a plugin conflict or customization.
Can I share website access with the support team?
Yes. If your issue requires deeper investigation, you may provide temporary website access credentials. Sharing staging site access is recommended whenever possible to ensure your live store remains unaffected during troubleshooting.
Which topic should I select for my request?
Choose the topic that best matches your inquiry:
General Help – Setup, configuration, and usage questions
Bug Report – Technical issues or unexpected behavior
Account/Billing – Subscription, payments, and account-related queries
Suggestions – Feature requests and improvement ideas
Others – Any request that doesn’t fit the above categories
