Privacy Policy

Introduction

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Users’ information when Users use MultiVendorX. This document tells Users about their privacy rights and how the law protects them.

We use Users’ Personal data to provide and improve the product. By using the product, You as a User agree to the collection and use of information per this Privacy Policy. 

Interpretation and Definitions

1.Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or plural.

2. Definitions

For this Privacy Policy:

  • Account” means a unique account created for Users to access MultiVendorX or its purchased extensions.
  • Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MultiVendorX and MultiVendorX Pro
  • Country” refers to India.
  • Cookies” are small files that are placed on Users computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Data Controller” refers to MultiVendorX as the legal person who alone or jointly with others determines the purposes and means of the processing of Personal Data.
  • Device” means any device that can access the product such as a computer, a cell phone or a digital tablet.
  • Personal Data” is any information that relates to an identified or identifiable individual. Any information relating to Users such as a name, identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.
  • Service” refers to the Website/ multivendorx.com.
  • Service Provider” means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by MultiVendorX to facilitate the product, to provide the product on behalf of the Company, to perform services related to the product or to assist the Company in analyzing how the product is used. 
  • Usage Data” refers to data collected automatically, either generated by the use of MultiVendorX or from the product infrastructure itself (for example, the duration of a page visit).
  • Website” refers to multivendorx.com, accessible from https://multivendorx.com
  • You” means the individual accessing or using the Service, the company, or other legal entity on behalf of which such individual is accessing or using the product, as applicable.
  • Users” can be referred to as the Data Subject or as the User as you are the individual using the product.

Collecting and Using Your Personal Data

The clauses below mention the types of User data collected by the Company.

Types of Data Collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are:

I.Personal Data

While using our product, We may ask Users to provide Us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

II. Usage Data

Usage Data is collected automatically when using the product. Usage Data may include information such as:

  • Your Device’s Internet Protocol address (e.g. IP address), 
  • Browser type
  • Browser version
  • The pages of our product that Users visit, 
  • The time and date of Your visit, 
  • The time spent on those pages, 
  • Unique device identifiers and other diagnostic data.

When Users access the site by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device Users use, the mobile device’s unique ID, the IP address of the mobile device, mobile operating system, the type of mobile Internet browser Users’ use, unique device identifiers and other diagnostic data.

We may also collect information that the browser sends whenever Users visit our product or when Users access the product by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on MultiVendorX and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our product. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. Users can instruct their browser to refuse all Cookies or to indicate when a cookie is being sent. However, if Users do not accept Cookies, Users may not be able to use some parts of our product. Unless they adjust their browser setting so that it will refuse cookies, our product may use cookies.
  • Web Beacons. Certain sections of our product and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when Usersgo offline, while Session Cookies are deleted as soon as Usersclose Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

I.Necessary / Essential Cookies

Type
: Session Cookies

Administered by: MultiVendorX

Purpose: These Cookies are essential to provide Users with services available through the Website and to enable Users to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that Users have asked for cannot be provided, and We only use these Cookies to provide Users with those services.

II.Cookies Policy / Notice Acceptance Cookies

Type
: Persistent Cookies

Administered by: MultiVendorX

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

III.Functionality Cookies

Type
: Persistent Cookies

Administered by: MultiVendorX

Purpose: These Cookies allow us to remember choices Users make when they use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide Users with a more personal experience and to avoid Users having to re-enter their preferences every time Users use the Website.

IV.Tracking and Performance Cookies

Type:
Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our product, including monitoring the usage of our product.
  • To manage Your Account: to manage Your registration as a user of MultiVendorX. The personal data Users provide can give Users access to different functionalities of the product that are available to Users as registered users.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services Users have purchased or of any other contract with Us through the product.
  • To contact You: To contact Users by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide Users with news, special offers and general information about other goods, services and events which we offer that are similar to those that they have already purchased or enquired about unless Users have opted not to receive such information.
  • To manage Your requests: To attend to and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or another sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our product users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our product, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our product, for payment processing, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer Userscertain products, services or promotions.
  • With other users: when Users share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our product, or We are legally obligated to retain this data for longer periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and by this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Our policy restricts us from disclosing any kind of personal data unless the following are considered.

1. Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

2. Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

3. Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the product
  • Protect the personal safety of Users of MultiVendorX or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on our product by their Privacy Policies.

1.Advertising

This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on this Website, possibly based on User interests.

Google Ad Manager

Google Ad Manager is an advertising service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner unless otherwise specified in this document, has no direct relationship with.
To understand Google’s use of Data, consult Google’s partner policy.
This service uses the “DoubleClick” Cookie, which tracks the use of this Website and User behaviour concerning ads, products and services offered.

Users may decide to disable all the DoubleClick Cookies by going to Google Ad Settings.

Personal Data processed: Tracker; Usage Data.

Twitter Ads

Twitter Ad Manager is an advertising service provided by Twitter, Inc., depending on how the Owner manages the Data processing, that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner unless otherwise specified in this document, has no direct relationship with.

Personal Data processed: Tracker; Usage Data.

2.Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behaviour.

I.Google Analytics:

Google Analytics is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its advertising network.

Personal Data processed: Tracker; Usage Data.

II.Google Analytics Advertising Reporting Features

Google Analytics on this Website has Advertising Reporting Features activated, which collects additional information from the DoubleClick cookie (web activity) and device advertising IDs (app activity). It allows the Owner to analyze specific behaviour and interests Data (traffic Data and Users’ ads interaction Data) and, if enabled, demographic Data (information about age and gender).

Users can opt-out of Google’s use of cookies by visiting Google’s Ads Settings.

Personal Data processed: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service.

III.Google Analytics Demographics and Interests reports

Google Analytics Demographics and Interests reports is a Google Advertising Reporting feature that makes available demographic and interests Data inside Google Analytics for this Website (demographics means age and gender Data).

Users can opt-out of Google’s use of cookies by visiting Google’s Ads Settings.

Personal Data processed: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example).

IV.Facebook Ads conversion tracking (Facebook pixel)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing, that connects data from the Meta advertising network with actions performed on this Website. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

Personal Data processed: Tracker; Usage Data.

V.Hotjar

Hotjar is a technology service that helps understand users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables the Owner to build and maintain service with user feedback. Hotjar uses cookies and other technologies to collect data on users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on the Owner’s behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Personal Data processed: Tracker; Usage Data.

3.Email Marketing

We may use Your Personal Data to contact Users with newsletters, marketing or promotional materials and other information that may be of interest to You.

Mailchimp

Mailchimp is a marketing automation platform designed and developed for businesses using email to reach out to their target markets. Mailchimp collects the User’s email address to send email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.

Personal Data processed: email address; first name; last name; Usage Data; website.

4.Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

YouTube video widget (Google LLC)

YouTube is a video content visualization service provided by Google LLC that allows this Website to incorporate content of this kind on its pages.

Personal Data processed: Tracker; Usage Data.

5.Payments

We may provide paid products and/or services within the product. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

6.Hosting and backend infrastructure

This type of service has the purpose of hosting Data and files that enable this Website to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Website.

WP Engine

WP Engine is a website hosting provider aimed at providing managed hosting solutions specifically for websites using CMS WordPress. 

Personal Data processed: various types of Data as specified in the privacy policy of the service.

7.Managing support and contact requests

This type of service allows this Website to manage support and contact requests received via email or by other means, such as the contact form.

Help Scout (Help Scout Inc. )

Help Scout is a support and contact request management service provided by Help Scout Inc. .

Personal Data processed: Data communicated while using the service; Tracker; various types of Data as specified in the privacy policy of the service.

8.Registration and authentication

By registering or authenticating, Users allow this Website to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, this Website will be able to access some Data, stored by these third-party services, for registration or identification purposes.

I.Facebook Authentication (Meta Platforms, Inc.)

Facebook Authentication is a registration and authentication service provided by Meta Platforms, Inc. and is connected to the Facebook social network.

Personal Data processed: Tracker; various types of Data as specified in the privacy policy of the service.

II.Google OAuth (Google LLC)

Google OAuth is a registration and authentication service provided by Google LLC and is connected to the Google network.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

III.WordPress.com Single Sign On (Automattic Inc.)

WordPress.com Single Sign On is a registration and authentication service provided by Automattic Inc. and is connected to the WordPress.com network.

Personal Data processed: Tracker; various types of Data as specified in the privacy policy of the service.

IV.Facebook Oauth

Facebook Oauth is a registration and authentication service provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing, and is connected to the Facebook social network.

Personal Data processed: Tracker; various types of Data.

9.Remarketing and behavioral targeting

This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.
This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.
Some services offer a remarketing option based on email address lists.
Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section “How to opt-out of interest-based advertising” in this document.

I.Facebook Custom Audience

Facebook Custom Audience is a remarketing and behavioral targeting service provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing, that connects the activity of this Website with the Facebook advertising network.

Personal Data processed: email address; Tracker.

II.Facebook Remarketing

Facebook Remarketing is a remarketing and behavioral targeting service provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing, that connects the activity of this Website with the Facebook advertising network.

Personal Data processed: Tracker; Usage Data.

10.Social features

Users may have public profiles that other Users can display. In addition to the Personal Data provided, this profile may contain Users’ interactions with this Website.

11.Tag Management

This type of service helps the Owner to manage the tags or scripts needed on this Website in a centralized fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.

Google Tag Manager (Google LLC)

Google Tag Manager is a tag management service provided by Google LLC.

Personal Data processed: Usage Data.

Place of processing: United States – Privacy Policy.

12.Traffic optimization and distribution

This type of service allows this Website to distribute their content using servers located across different countries and to optimize their performance.
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Website and the User’s browser.
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.

Cloudflare (Cloudflare Inc.)

Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
The way Cloudflare is integrated means that it filters all the traffic through this Website, i.e., communication between this Website and the User’s browser, while also allowing analytical data from this Website to be collected.

Personal Data processed: Tracker; various types of Data as specified in the privacy policy of the service.


GDPR Policy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

  • Consent: Users have given their consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with Users and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
  • Vital interests: Processing Personal Data is necessary to protect Your vital interests or of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee Users can exercise Your rights.

Users have the right under this Privacy Policy, and by law, if Users are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request the deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables users to receive a copy of the Personal Data We hold about them.
  • Request correction of the Personal Data that We hold about You. Users have the right to have any incomplete or inaccurate information We hold about Userscorrected.
  • Object to processing of Your Personal Data. This right exists where We are relying on legitimate interest as the legal basis for Our processing. There is something about Your particular situation, which makes Users want to object to our processing of Your Personal Data on this ground. Users also have the right to object to where We are processing Your Personal Data for direct marketing purposes.
  • Request the erasure of Your Personal Data. Users have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
  • Request the transfer of Your Personal Data. We will provide to You, or a third party User have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which Usersinitially provided consent for Us to use or where We used the information to perform a contract with You.
  • Withdraw Your consent. Users have the right to withdraw their consent to using your Personal Data. If Userswithdraw Your consent, We may not be able to provide Users with access to certain specific functionalities of the product.

Exercising Your Data Protection Rights

Users may exercise their rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask Users to verify Your identity before responding to such requests. If Users make a request, We will try our best to respond to Users as soon as possible.

Users have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if Users are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Minor’s Privacy

MultiVendorX does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If Users are a parent or guardian and Users are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Dispute Resolution

MultiVendorX falls under the jurisdiction of Calcutta High Court, hence any disputes filed against the Company need to be resolved in Calcutta High Court.

Links to Other Websites

MultiVendorX may contain links to other websites that we do not operate. If Users click on a third-party link, Users will be directed to that third party’s site. We strongly advise Users to review the Privacy Policy of every site Users visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to Privacy Policy

We may update Our Privacy Policy from time to time. We will notify Users of any changes by posting the new Privacy Policy on this page.

We will let users know via email and/or a prominent notice on MultiVendorX before the change becomes effective and update the “Last updated” date at the top of this Privacy Policy.

Users are advised to review this Privacy Policy periodically for any changes. These Privacy Policy changes are effective when posted on this page.

Contact Us

If you have Privacy Policy related inquiries, questions, comments or complaints, or if You believe that MultiVendorX did not comply with the Privacy Policy, please feel free to contact us at contact@multivendorx.com. We will definitely seek to resolve your grievance through our internal complaint resolution process.

MultiVendorX

Email: contact@multivendorx.com.

Last updated Oct 28, 2022