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Terms And Conditions

Introduction

By purchasing or downloading any product/products from our website, you are granted a non-exclusive limited license to use the products, as per the terms and conditions outlined by MultiVendorX, TechMonastic Solutions Pvt Ltd.

Please carefully read, review and be sure you understand our terms of use prior to downloading or using any of the materials or Products from multivendorx.com.

Updates/Upgrades

MultiVendorX abides by the following Terms in case of product updates during the validity of the license.

  • If you have a valid and active license key, and your extension(s) supports it, updates will be delivered automatically from the WordPress dashboard.
  • If your extension(s) does not support automatic upgrades due to server error, then updates can be downloaded from your account page on this site.
  • Upgrades are available for a duration the specified time period in accordance with your licensing terms from the date of purchase. To continue receiving upgrades after this period, a new license must be purchased or the existing license renewed.
  • The decision to renew your subscription is at your discretion. We recommend considering the renewal of your subscription to stay current with the latest updates, features, and improvements in our products.
  • You may not resell access to your support license key.

Automatic Payment Terms for Renewal Order

By making a purchase using Credit/Debit Cards or PayPal or Stripe, you are consenting to automatic renewals by default. You have the option to enable or disable auto-renewal settings.

If you choose not to cancel automatic payments, the following will transpire:

  • To avoid automatic renewal following the specified time period in accordance with your licensing terms, please cancel automatic payments during the purchase if you do not plan to renew your license. 
  • Your account will be charged automatically.
  • Auto-renewal payments for any product are non-refundable.

To avoid automatic renewal at the end of the specified period according to your licensing terms, please cancel automatic payments during the purchase if you do not plan to renew your license.

License

Our WordPress themes and plugins are released under the GNU Public License version 2.0, Except MultiVendorX Pro, WooCommerce Request a Quote & Product Catalog , WooCommerce Product Stock Manager & Notifier Pro. We strongly discourage you to offer them, modified or unmodified, for redistribution or resale of any kind.

The license key ensures updates from our servers. If you do not activate the license, the plugin will not function.

Each product from our site includes support for the duration of time agreed by the User and MultiVendorX. This date is calculated from the minute the order has been marked as complete. If you do not have a valid license, you will not be able to download any of your purchased products.

Expired Parent Plugin Subscription Policy:

If your parent plugin subscription has expired, the following conditions will apply:

  • Download Restriction: The ability to download any product from the dashboard will be lost.
  • Extension Disabling: All extensions connected to the parent plugin will be disabled in the download section.
  • Access to Module Updates: To obtain updates for modules with distinct packages, the parent plugin must be renewed. Module updates are exclusively distributed through the parent plugin, and without an active subscription, you will be unable to download any updates.

Delivery

Following the successful processing of your payment, you will receive an email containing the download link and support license key. Although this usually occurs within minutes, it may take up to 1 hour. If you do not receive the email within this time frame, kindly contact us here.

Support

The following terms and conditions are applicable in the case of receiving support from our team during the duration of the license.

  • Support is available for one year from the date of purchase. 
  • In case you wish to get support after the duration of the term agreed by the user and MultiVendorX. You must purchase or renew a license at the given value for the extension you wish to get support for.

To know more about support refer to our support policy.

Try before Buying

All our products have a live demo so that our customers can check what they are buying. We advise you to properly check our plugins and ask questions on our support email, live chat (it’s the faster way) or social media. Our expert support engineers are available to answer all your questions related to our products.

Limitation on Liability

To the maximum extent permitted by applicable law, in no event shall MultiVendorX, and its affiliates, agents, co-branders, partners, suppliers and employees be liable for –

  • Any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
  • Any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
  • Any errors, mistakes, or inaccuracies of content;
  • personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
  • Any unauthorized access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
  • Any interruption or cessation of transmission to or from the Service;
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
  • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service.
  • The defamatory, offensive, or illegal conduct of any User or third party. In no event shall MultiVendorX, and its affiliates, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to MultiVendorX hereunder in the preceding the period of duration of this agreement (as per the purchased licensing terms) between MultiVendorX and User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the company has been advised of the possibility of such damage.

Refund Policy

MultiVendorX provides a refund policy for customers within 15 days of their purchase. A full refund will be granted if the item(s) is broken, not functioning properly, or lacks features as described on the pricing page.

We have confidence in the seamless performance of our products, and if any issues arise, our dedicated support team is ready to assist in resolving them.

Please note that refund requests will not be entertained beyond 15 days from the actual purchase date. To initiate a refund, users are required to contact us here.

Note: It’s important to distinguish between a broken item and receiving an error message or encountering difficulties configuring the product to achieve the desired result. Error messages are often associated with improper setup, hosting issues, configuration problems, plugin conflicts, or missing files, which can result in the item not functioning properly.

Refund Eligibility

Before you request a refund from MultiVendorX, you must do the following:

  • Please familiarize yourself with the provided documentation or explore the demo accompanying our products and general tutorials
  • Ensure that your server complies with the specified requirements outlined for the product and WordPress in general
  • Switch to the default WordPress theme and deactivate all other plugins, except those necessary for our product to function. Check if the issue persists.
  • Refunds for technical issues can only be processed if we are given the opportunity to assist you. If we are unable to resolve the problem, a refund will be provided.
  • If you continue to experience difficulties, open a new support ticket, detailing the steps to reproduce the issue. If needed, grant access to your setup for our staff to debug the problem.
  • After completing the above steps and the issue remains unsolved, you qualify for a refund within 15 days of the purchase. It’s crucial to follow all the specified steps for eligibility.
  • Please be aware that opening a dispute or initiating a chargeback won’t expedite your refund request. We reserve the right to refer any case to the PayPal, Stripe, or other payment processor’s fraud department, possibly resulting in the limitation of your account. Engaging in fraudulent activity may lead to permanent account blocking.
  • If unsure about a product’s suitability, contact our sales team before purchasing for clarification. They are ready to assist you.
  • After thoroughly reviewing the instructions and completing the necessary steps, if your product remains broken or malfunctioning, initiate a refund request from here.

Criteria for Refund Request Rejection

You can request a refund on any of our paid extensions. However, some cases in which the decision of the Sales and Support team is final, refund requests would be refused. These cases include : 

  • Discounts and Offers : MultiVendorX offers its users discounts and special offers. If the product, MultiVendorX Pro, WooCommerce Request a Quote & Product Catalog , WooCommerce Product Stock Manager & Notifier Pro are purchased at a discounted value, MultiVendorX reserves the right to deny any refund request made by the User.
  • Automatic Payments : If a product is automatically renewed, refund requests cannot be processed. To avoid this issue kindly enable the ‘Cancel Automatic Payments’ option from your Stripe or PayPal account. 
  • Refunds will not be issued in cases of unauthorized use or licensing violations, including instances where the product is found to be used in violation of the end-user license agreement (EULA) or evidence of unauthorized use is present.
  • Refunds will not be issued if you simply decide not to use the purchased product or purchased by mistake. By requesting and receiving a refund, you agree to forfeit all ownership rights to your license and commit to discontinuing the use of the product immediately. We retain the right to deny a refund request if deemed necessary in any case.
  • Refund requests submitted after the 15 days period from the original purchase date will not be processed. It is the customer’s responsibility to initiate refund requests within the specified 15 days timeframe.
  • If you’ve read the above, and taken the necessary steps, but your product is still broken, malfunctioning, or otherwise non-functional, please open a refund request from here.

Things to keep in mind before availing refund

  • Any refund requested will be processed within the next 7 days of placing the request.
  • For Indian Clients (only) GST charges will not be refunded.
  • Transaction fee deducted by the payment gateway will not be refunded.
  • If the User acts in bad faith or misuses our product, MultiVendorX owns the right to deny the refund request.

Custom Coding

The Custom Team functions autonomously and is distinct from the product development team. For inquiries regarding customization and their terms and conditions, it is requested to initiate contact with the Custom Team from here

The custom team solely has the power to accept/reject requests based on prior commitments and their timeline. If the custom team agrees to accept your request, then the charges will depend upon the requirements. These charges include only the coding, testing before the final code is submitted to you. Once the final code is submitted, future updates, maintenance, bug fixes, etc are not covered in the above charges. Any maintenance/upgrade work to custom code is chargeable.

Before marking the project as complete (final code submission), custom team will ask you to test and confirm if everything works fine. If some issues, custom team will investigate and make them work. If all is good, that marks this project as complete.

At the time of code submission, custom team will make sure the custom code works with your existing configuration. In case after the submission or anytime in your life, if you change the configuration (add/delete plugins, upgrade/downgrade versions/themes) and there is an error, custom team won’t take responsibility for it nor be held responsible for any form of compensations. This is solely because the plugins and website space are dynamic, if you add/delete a plugin or upgrade/downgrade your website, there might be compatibility issues that may or may not be related to the custom code written from their end. The custom team recommends you to test everything on a test server and only then go about making changes in live.

Ownership and Liability

You do not have the right to claim intellectual or exclusive ownership of any of our products. All products are the property of MultiVendorX, Techmonastic Solution Pvt Ltd and are provided ‘as is,’ without any warranty, whether expressed or implied. We are not liable for any damages, including but not limited to direct, indirect, special, incidental, or consequential damages, arising from the use or inability to use our products.

All iconography, imagery, CSS, and branding are licensed under a proprietary license for unlimited personal use (unless otherwise specified or falling under GPL) and cannot be redistributed without the explicit written consent of MultiVendorX, Techmonastic Solution Pvt Ltd.

User Accounts and Product Licenses are not transferable.

If you are a contractual developer or a representative of a person, please ask them to purchase the product from us directly. It saves time on both sides when we follow up on support tickets.

Price Changes

MultiVendorX reserves the right, at any time, to alter or cease support licenses, either temporarily or permanently, with or without notice. Prices for all products are subject to change, and any adjustments will be communicated on the site.

Acceptable Use Policy

All products offered by MultiVendorX are intended for lawful purposes only. The transmission or storage of any information, data, or material in violation of federal, state, or local laws is strictly prohibited. Customers agree to indemnify and release MultiVendorX from any claims arising from their use of the service, causing damage to themselves or any other parties, including legal fees.

MultiVendorX is not responsible for any service interruptions or financial losses related to the enforcement of its terms.

Warranty

Our plugin is designed to operate seamlessly on a clean installation of WordPress with WooCommerce / WP e-Commerce (or other required software with their respective versions). While we ensure its compatibility with common environments, we cannot guarantee its functionality with all 3rd party plugins or web browsers. Any conflicts arising from plugin compatibility are not within our responsibility. We strive to offer support for our plugins and may address 3rd party plugin conflicts at our discretion or as time permits.

Please be aware that we are not accountable for any data loss resulting from the installation of this plugin. Additionally, we retain the right to modify or update our Terms and Conditions without prior notice.

Account Registration

To use the Service Users may register or create a user account, providing all required data or information completely and truthfully.

  • Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by this Website.
  • By registering, Users agree to be fully responsible for all activities that occur under their username and password.
  • Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, has been violated, unduly disclosed or stolen.

Conditions for account registration

Registration of user accounts on this Website is subject to the conditions outlined below. By registering, users agree to meet such conditions.

  • Accounts registered by bots or any other automated methods are not permitted.
  • Unless otherwise specified, each user must register only one account.
  • Unless explicitly permitted, a user account may not be shared with other people.

Account Termination

Users can terminate their account and stop using the Service at any time by directly contacting MultiVendorX at contact@multivendorx.com.

Account suspension and deletion

MultiVendorX reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts that it deems inappropriate, offensive or in violation of these Terms.

  • Abusive behavior and/or excessive negativity towards the MultiVendorX staff and/or other MultiVendorX customers.
  • Repeated defamatory, malicious, and/or false statements including slander against MultiVendorX, and/or attempts to persuade potential customers away from purchasing MultiVendorX products.
  • Promoting competitor products, contributing to software piracy, hacking, spamming, or other illegal acts.
  • We reasonably believe that your account has been compromised, shared with others, or for other security reasons. All decisions are final and terminated or suspended accounts will not be reversed.

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement. The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

API usage terms

Users may access their data relating to this Website via the Application Program Interface (API). Any use of the API, including use of the API through a third-party product/service that accesses this Website, is bound by these Terms and, in addition, by the following specific terms

The User expressly understands and agrees that the Owner bears no responsibility and shall not be held liable for any damages or losses resulting from the User’s use of the API or their use of any third-party products/services that access data through the API.

MultiVendorX
Email: contact@multivendorx.com
Last updated Jan 5, 2024