Hi Haresh, I’m sorry to hear that you are still facing issues. However we checked the same on our end, we didn’t face any such issue.
Here is our replies inline with your issues :-
1. When the customer is brought from multiple vendors and raised refund request, if the admin partially or fully approves the refund (Partial refund scenario: refund from only one vendor then rejects from another vendor), then in customer’s order page when click on view button, then view page gets struck. (Refer Order id – 4317 or 4299) – Please check the attached video. (Video Issue 1.mov)
>> We didn’t face any such issue on our end, as you can see here – https://www.loom.com/share/002f1cdbe21d4bf5b56db1b18819d784
Can you please enable the debug mode and check whether you are getting any error there.
Share there error message with us, so we can assist you with this.
2. Customers don’t have the option to refund the single item while ordered multiple products from a single vendor. Please check the attached screenshot. (Issue 2.png)
>> Customer can simply share the product name in the addional box (https://prnt.sc/1LAzZKYjPMV9).
Now may I know what flow are you looking for, so we can assist you with this.
3. When the admin approves partial payment then in customer order page amount is showing 0.00 instead of partial amount (Ex: customer ordered 2 items from different vendors with (amount of 70 + 30 shipping amount) and raised refund, admin approves only from one vendor the amount is 30 then remaining amount 40 should show in customer order page as we consider shipping amount is not refundable) Please check the attached screenshot. (Issue 3.png)
>> I am sharing two screenshot of our end :
Main order view – https://prnt.sc/wNzqFEoqKvl6
Order with full refund – https://prnt.sc/NMRYcqGjoLm6
Order with partial refund – https://prnt.sc/8pUc5l0sp-8f
As you are having these issues on your end, I would recommend you to share a temporary admin, ftp access where we can debug your site to find the cause and fix this.
Having said that, please note that the refund module is part of our free plugin, MultiVendorX. Unfortunately, extending the license is not possible. However, support for MultiVendorX is free, and you can access it at any time for assistance.
Regarding refund, you can contact the team as shared here – https://multivendorx.com/refund-policy/
