MultivendorX Pro
Tagged: subscriptions
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AuthorPosts
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November 24, 2023 at 5:47 PM #214250a.khParticipant
Hello!
Our subscriptions are not renewed: https://disk.yandex.ru/i/RE5Jf8edqPRR4AThe error occurs because the MultiVendorX plugin is switched off, so it cannot access the get_minimum_amount method
However, the plugin is actually enabled at this point.
Please help to sort this out
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November 24, 2023 at 6:38 PM #214265Sangita Support SquadKeymaster
@a.kh Sorry to hear that you have faced an issue on your end.
We have checked this on our end by keeping the MultiVendorX and MultiVendorX Pro deactivated, but still the error is coming.So it means the error you are getting on your end is coming from the WooCommerce subscriptions plugin. So kindly get in touch with the responsible plugin team regarding this.
Also keep us posted regarding the same. -
November 27, 2023 at 8:05 PM #214434a.khParticipant
Hello!
see if there is an error in your plugin: https://disk.yandex.ru/i/0wfgeuaZioksmg
“Call to undefined method MVX_Stripe_Marketplace_Gateway::get_minimum_amount()”
How can the error come from your plugin if you have it turned off?
Please look at this again -
November 29, 2023 at 11:58 AM #214518Sangita Support SquadKeymaster
Hello, Sorry for the delayed response. As we are not able to recreate the issue on our end, Kindly create a staging site where the issue is replicated and share the staging site url and temporary admin and ftp access with us so that we can check the issue on your end and help you accordingly.
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December 6, 2023 at 11:51 AM #214522a.khParticipant
Hello! Here are the accesses to the site:
https://sprutstore.com/
MultivendorX@support.support
1a6ZC@LTj1Oq##*EtIYoucFxPlease look at this order, there is an error on it: https://sprutstore.com/wp-admin/post.php?post=99747&action=edit
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December 6, 2023 at 12:02 PM #214872Sangita Support SquadKeymaster
@a.k We are not able to login with the credentials shared by you. kindly check the credentials carefully and share the correct ones.
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December 6, 2023 at 12:11 PM #214874a.khParticipantThis reply has been marked as private.
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December 6, 2023 at 12:22 PM #214878Sangita Support SquadKeymaster
Thanks for sharing the updated credentials. Our development team is currently investigating the issue. Please allow us some time to address it.
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May 14, 2024 at 6:30 PM #219952Sangita Support SquadKeymaster
The same issue is mentioned in this thread https://multivendorx.com/support-forum/topic/subscriptions-are-not-renewed-2/#post-215462 hence we are closing this thread as of now. If you need help or face any further issue on your end in future please do create a new support ticket.
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May 14, 2024 at 6:30 PM #219953Sangita Support SquadKeymaster
The same issue is mentioned in this thread https://multivendorx.com/support-forum/topic/subscriptions-are-not-renewed-2/#post-215462 hence we are closing this thread as of now. If you need help or face any further issue on your end in future please do create a new support ticket.
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AuthorPosts
The topic ‘Subscriptions are not renewed’ is closed to new replies.