Hello @webmaster, sorry to hear that you have faced an issue on your end. Kindly let us know exactly what issue are facing on your end so that we can assist you accordingly to solve that.

@webmaster, For the issue on the admin dashboard, kindly enable the debug mode on your end and share the error log with us alternatively you can share a temporary admin and FTP access with us so that we can check the issue and help you accordingly.

For the issue in the vendor dashboard, it seems the endpoints are not set accrdingly in the MultiVendorX settings section hence everything is broken there.

Kindly share the erro or share the access with us.
Also while sharing the access don’t forget to mark your reply as private.

Kindly take a back up of your site and share the admin access of your site with us.

@webmaster,We are getting this https://prnt.sc/gAXrp8bq9tFb while accessing your site.

We are not able to access your site. Our team is looking into the issue. Kindly provide us some time. As soon as we will add a fix on your end we will keep you posted.

Sorry for my bad, There was a typo mistake in my previous reply. I wanted to say that we are now able to access your site. Our team is debugging the issue on your end. Kindly provide us some time. We will get back to you accordingly.

Thanks for your understanding.

Hello @webmaster, our team is debugging the issue on your site but we are getting the timeout error multiple times while debugging. So kindly reach out to your server team and ask them to fix this so that we can debug the issue without any interruption.

@webmaster, we have disabled the Wp-debug log on your end. So the errors will not be displayed on your end. However, our team is facing loading issue on your site and as a result of it they are getting the timeout error. If possible please reach out to your server team to fix this.

Thanks for your understanding and cooperation.

@webmaster, To be very honest as we are not server specialists, we may not be the best-equipped to address your query regarding server-related issues. We recommend reaching out to your server admin for assistance in this matter.

Rest assured, our team is actively working on debugging the issue on your end. Once we’ve implemented a solution, we’ll promptly inform you.

Thank you for your continued cooperation and understanding

@webmaster, We are getting this https://prnt.sc/1zCHOFJNQimu while accessing any page on your site. Kindly look into it and when it is fixed please do let us know. Also please share the error that you are getting on your vendor dashboard and a temporary vendor access too with us so that we can look into the issues and help you accordingly to solve that.

@webmaster, thanks for the update. Can you please share details about the issues that you are facing on your end currently so that our team can look into those and assist you accordingly to solve them.

Kindly share a vendor login details with us so that we can check this.
Also while sharing the access don’t forget to mark your reply as private.

Hi there, thanks for sharing the access. Can we deactivate the plugins and themes on your end to debug the issue further?

While accessing the admin dashboard we are facing “service unavailable” and “error establishing database connection” repeatedly.
So it is really hard for us to check the issue by deactivating plugins and themes.

So we would request you to deactivate all plugins except WooCommerce MultiVendorX and MultiVendorX pro and switch to some default theme such as twenty twenty four or storefront and if the issue persists in the vendor dashboard.
Also please do keep us posted regarding the same.

Sure, kindly create a staging site where the issue is replicated and share the staging site url, temporary admin and FTP access with us.

Also while sharing the access don’t forget to mark your reply as private.

Hello there, Thanks for sharing the test site access. But we are not able to login to access the admin dashboard with the shared access(https://prnt.sc/MS-KU8iOmXHp).

Kindly share the correct credentials and also in our next update we will fix the deprecated errors.

Hello @webmaster, We are now able to login to your site. We are getting the issue with the allowed memory size on the admin dashboard and we will add fix for that according on your end.
But the vendor dashboard is coming accordingly (https://prnt.sc/Zb9Vllx_jfB4).

Our team is debugging the allowed memory size issue and we will provide you with the solution accordingly but please provide us with some time.

Thanks for the update. Our team is debugging the issue on your end. Kindly provide us with some time. As soon as we will add a fix on your end we will let you know.

Thanks for your cooperation and understanding so far.

@webmaster, We will add fix for the deprecated issues in our plugin in our future updates.
Now regarding the issue with the categories, we are not facing any such issue mentioned by you on our end. The categories are getting assigned accordingly(https://prnt.sc/EKeWQ7wMLxEF).

It seems there might be some theme/plugin conflict on your end. Just to be sure deactivate all plugins except WooCommerce , MultiVendorX and MultiVendorX Pro on your end and switch to some default theme such as twenty twenty four or storefront and check again.

If still the issue persists please do create a staging site where the issue is replicated and share the staging site url, temporary admin nad FTP access of your site with us. Also while sharing the access don’t forget to mark your reply as private.

Giving an exact ETA is really not possible at this moment. But not to worry we will try to add the fixes as soon as possible and also keep you posted regarding the same.

Thanks for your understanding.