MultivendorX
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AuthorPosts
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July 18, 2024 at 7:30 AM #221739noircloudParticipant
Testing my site and I was able to register as a new vendor. It shows up on the list of vendors and I got an email with the password but when I try to log into vendor dashboard, it just sends me back to the login page.
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July 18, 2024 at 10:31 AM #221744Sangita Support SquadKeymaster
Hello @noircloud, I’m sorry to hear you’re experiencing an issue. We’ve checked the vendor login flow on our end, and everything is working fine.
Now as you are facing issue on your end kindly deactivate all plugins except WooCommerce and MultiVendorX, and switch to a default theme like Twenty Twenty-Four or Storefront. If the issue persists, please create a staging site where the issue can be replicated. Share the URL, temporary admin, and FTP access with us so we can investigate further.
When sharing this information, please mark your reply as private
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July 18, 2024 at 10:25 PM #221766noircloudParticipantThis reply has been marked as private.
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July 19, 2024 at 10:16 PM #221798Sangita Support SquadKeymaster
Hi there, Thanks for sharing the access details with us. Can we install the “Email log” plugin on your site to check the vendor registration flow?
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July 19, 2024 at 10:31 PM #221799noircloudParticipant
Sure, please do what you need to do.
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July 20, 2024 at 1:58 PM #221802Sangita Support SquadKeymaster
Thanks for your confirmation. Kindly provide us some time to check the issue on your end and we will get back to you accordingly.
Please note our replies might get a little delayed as we are closed during the weekends.
Thanks for your understanding.
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July 20, 2024 at 10:22 PM #221805noircloudParticipant
No problem. Thank you for looking into it.
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July 21, 2024 at 12:37 PM #221808Sangita Support SquadKeymaster
Thanks for your understanding. We will get back to you as soon as possible.
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July 21, 2024 at 12:37 PM #221809Sangita Support SquadKeymaster
Thanks for your understanding. We will get back to you as soon as possible.
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July 22, 2024 at 10:56 AM #221827Sangita Support SquadKeymaster
Hello There, It seems like somehow your database got corrupted and as a result of it you are facing the issue on your end. So can you please confirm if we can reset the database of your site to check the issue further?
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July 22, 2024 at 6:02 PM #221840noircloudParticipant
Yes, please. Do we know why it got corrupted?
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July 22, 2024 at 6:22 PM #221841Sangita Support SquadKeymaster
@noircloud,It’s quite unusual that the flow is still not working even after resetting the database. Rest assured, our team will debug the issue and provide a solution.
Please share your site’s FTP access so we can review and make the necessary changes. Remember to mark your reply as private when sharing the access.
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July 22, 2024 at 6:25 PM #221842noircloudParticipant
I don’t think I have FTP access with my host.
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July 22, 2024 at 6:36 PM #221843Sangita Support SquadKeymaster
Not to worry. You just need to get in touch with your server team and ask for the details and they will share the access details with you. This will not take much time for the team.
Looking forward to hear back with the details.
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July 22, 2024 at 7:31 PM #221844noircloudParticipantThis reply has been marked as private.
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July 22, 2024 at 7:52 PM #221845Sangita Support SquadKeymaster
Thanks for sharing the access details with us. Our team will check the issue on your end and we will get back to you as soon as possible.
Also I will request you to increase the validity for the access.
Thanks again for your understanding and cooperation so far. -
July 23, 2024 at 5:24 AM #221849noircloudParticipantThis reply has been marked as private.
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July 23, 2024 at 3:48 PM #221870Sangita Support SquadKeymaster
Thanks for providing the details. Kindly provide us some time to debug the issue on your end. We will get back to you accordingly.
Thanks for your understanding and cooperation so far.
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August 9, 2024 at 3:46 PM #222216Sangita Support SquadKeymaster
Hi there, First and foremost, we sincerely apologize for the delay in addressing your issue.
Unfortunately, we’re unable to access your site with the login credentials provided. Could you please share updated admin and FTP access details so our team can further investigate and assist in resolving the issue?
When sharing the updated access details, please remember to mark your reply as private.
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