- This topic has 8 replies, 2 voices, and was last updated 1 year, 7 months ago by
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Hi Support, I am trying to debug other problems on a fresh install site, but regardless of what I’ve tried, I cannot get Stripe Marketplace to allow vendors to connect. The onboarding process works properly, but when it sends me back to the site, I just get a whitescreen with a “0” on it. The accounts show up and exist in Stripe after I go through the Stripe onboarding process by clicking the Connect button in the Billing area of the Vendor Dashboard, but the website does not recognize that and so when you go to Checkout, the Stripe payment method is not available. Can you please help? I have followed the documentation everywhere I can find it. I don’t have this issue on the live site, but I need to be able to run these tests on a test account. I need to be able to complete this step in order to move forward with the other issue that has been long outstanding. Here is a screenshot of the result.
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For testing and replication purposes, my configuration:
Stripe Connect + Stripe Marketplace modules enabled. Stripe Test Mode Enabled. Stripe Connect Account Type: Express. Stripe Charges: Separate Chargers and Transfers. Enable Stripe Marketplace enabled. Have tried with debug on and off. No membership. -
Hi Support, I was finally able to figure out that the 0 was returned when the Stripe account was not verified yet and with test mode, there was no way to go back and verify it. However, after getting successfully connected, it still shows no payment method at checkout for all of the vendors products.
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@Justin Harrison, We’ve investigated the process of connecting a vendor’s Stripe Connect account using the setup you described. But We were unable to reproduce the specific issue you mentioned.
However, we encountered a different problem with the redirection. You can view a demonstration of the flow on our end from here :https://www.awesomescreenshot.com/video/30049559?key=f54e0b5d8ad4bf74e6ced48f4b3ea046Now to better assist you with the issue you’re experiencing on your end, we kindly request you to share the staging site URL, temporary admin and FTP access of your staging site where the issue is replicated so that we can check the same on your end and assist you accordingly to resolve that.
Also while sharing the access don’t forget to mark your reply as private.
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- The topic ‘Stripe Connect Express Onboarding Fails on Fresh Install’ is closed to new replies.
