Reply To: Theme-Independent Issues: Vendor My Account Behavior and “Get Support” Button

Hello,
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It’s surprising that our results are so different.
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To ensure consistency in testing, I have deactivated all plugins except:
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MultiVendorX (MVX)
MultiVendorX Pro
WooCommerce
I’ve also switched the theme to Storefront. Please see the attached images for reference. Despite these changes, I still observe the same behavior with the “Get Support” button on the staging site.
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Regarding the dropdown menu behavior: Since the Storefront theme doesn’t implement a dropdown menu in the site header as most modern themes do, it’s not possible to observe the issue I described in the original ticket.
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For your convenience, I have left the staging site configured as shown in the attached images:
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Only MultiVendorX, MultiVendorX Pro, and WooCommerce are active.
The Storefront theme is activated.
Here is a direct link to observe the results firsthand:
https://staging.spendilly.com/creator/test_vendor/
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Please try using the “Get Support” button. I have tested it across the following browsers:
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Chrome
Edge
Opera
Brave
In all cases, the expected behavior (a pop-up form) does not occur.
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Additional Details:
WordPress Version: 6.7.1
MultiVendorX Version: 4.2.13
MultiVendorX Pro Version: 1.3.16
WooCommerce Version: 9.5.1
Storefront Theme Version: 4.6.0
These are the only active components on the site, and the issue persists.
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Out of curiosity, are you testing with different versions of any of the above components?
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Thank you for your time and support. I look forward to hearing back.
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Best regards,
Frank J