Hello, I’m sorry to hear that you’re experiencing an issue. It looks like there might be a conflict with a theme or plugin on your side. To troubleshoot, please try deactivating all plugins except WooCommerce, MultiVendorX, and MultiVendorX Pro. Additionally, switch to a default theme like Twenty Twenty-Five or Storefront and see if the issue persists.

Please do keep us posted about your findings.

@Mustapha, This is quite unusual, as there should be no such issue with Elementor and Elementor Pro in the vendor dashboard.

Could you please create a staging site that is an exact replica of your live site and share the staging site URL, temporary admin, and FTP access with us? This will allow us to investigate the issue and assist you further.

Also, when sharing the access details, please remember to mark your reply as private.

@Mustapha, Yes, your replies are marked as private. Additionally, could you confirm if we have permission to deactivate plugins and themes on your site to investigate the issue?

@Mustapha, Thanks for confirming. We have already fixed the compatibility issue with the latest versions of Elementor and Elementor Pro in the latest version of MultiVendorX. Please update to the latest versions of our plugins and check if the issue persists on your end.

Hi there, We logged into your site and created a test vendor. However, after logging into the vendor dashboard, we did not encounter any issues with the “Add Product” option.

You can check the video here: https://www.awesomescreenshot.com/video/37240359?key=fb13990e20bf77f3f5af7f931eca3dc9.

Let us know if you have any further questions.

@Mustapha, Since the CPG option is enabled for product categories, clicking on the “Add Product” option first directs you to the category selection page. After choosing a category, you are then redirected to the Edit Product page as expected. During our testing, the redirections worked correctly.

If you’re experiencing a different issue, please share a video so we can better understand and assist you accordingly.

Thank you for getting back. Kindly provide us some time to check the same on your shared site and we will get back to you accordingly.

Sure, we will get back to you accordingly.

@Mustapha, Thank you for your cooperation. We have tested the vendor dashboard by creating a new vendor on your site, but we were unable to replicate the issue you mentioned, even with the plugins enabled.

You can review the video here: https://www.awesomescreenshot.com/video/37265682?key=6bd3d3789c03411bb68c787183db64f2.

Please check again and let us know if you need any further assistance.

@Mustapha, We understand how frustrating this must be for you. Could you please create a new test vendor on your site and check if the issue persists? When we created a test vendor on your site, we didn’t encounter the same issue.

Please keep us posted on your findings, and we’ll be happy to assist you further.

@Mustapha, We understand how important this is for you and would love to assist. However, since the issue isn’t occurring on the staging site you shared, we’re unable to investigate it properly.

Could you please ensure that the issue is replicated on your staging site? This will allow us to look into it thoroughly and provide the best possible assistance. Let us know once done, and we’ll be happy to help!

Of course, please provide the details so we can review them. Also, have you checked with an other vendor?

@Mustapha, Unfortunately, we were unable to log in using the provided credentials and encountered this message: https://tinyurl.com/2asxz93o.

Could you kindly double-check the login details and share the correct credentials so we can look into the issue for you? Also, please ensure that the issues occurring on your live site are replicated on the shared staging site accordingly so we can effectively troubleshoot them.

We’re here to help, we will look forward to hearing back from you.

It’s been a while since we last heard from you, so we’ll assume your issue has been resolved and will close this thread for now. If you encounter any problems or need assistance in the future, please don’t hesitate to create a new support thread—we’ll be happy to help.