[luanne]

Hi,
I have previously inquired about my checkout page critical error when I upgrade my website PHP configuration higher than 7.4, but when I troubleshoot, Multivendorx is the plugin that is causing the error. I would like to send the errors privately.

Thank you

[NerdySupportExpert Moumita]

Hi @luanne, as you are facing this issue, then please create a staging site and share the temporary admin, FTP access.
Also do share a video on how can we recreate the issue on our end.

While sharing the access don’t forget to mark the response as private.

[luanne]

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[NerdySupportExpert Moumita]

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[luanne]

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[NerdySupportExpert Moumita]

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[luanne]

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[NerdySupportExpert Moumita]

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[luanne]

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[NerdySupportExpert Moumita]

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[luanne]

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[luanne]

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[NerdySupportExpert Moumita]

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[luanne]

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[NerdySupportExpert Moumita]

This is not the cPanel link, but PHPmyAdmin https://prnt.sc/0jDh28UmsSo0

[luanne]

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[NerdySupportExpert Moumita]

Hi, if you are able to access FTP and edit files, then we can arrange a video meeting. I will guide you with the debugging and proceed further.

Let us know if we can arrange this meeting?

[luanne]

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[NerdySupportExpert Moumita]

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[luanne]

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[NerdySupportExpert Moumita]

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[luanne]

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[NerdySupportExpert Moumita]

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[luanne]

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[Sangita Support Squad]

Thanks for sharing the access . I disabled all the plugins other than Woocommerce and MultiVendorX on your site and added products from 2 different vendors in the cart . But I did not get any error on checkout .
kindly check the video https://watch.screencastify.com/v/Lfia6aCI1MngKYvGqG9Q
Please make sure this staging site is an exact replica of your live site.

[luanne]

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[Sangita Support Squad]

Thanks for informing .
It would be really great if you can give us 5/5 review here: https://wordpress.org/support/plugin/dc-woocommerce-multi-vendor/reviews/#new-post
This would motivate the team further to do their job more efficiently.
Great news! Joining the MultiVendorX community on Facebook (https://www.facebook.com/groups/226246620006065) is a great way to stay up-to-date with the latest updates and get tips from other users. Look forward to connecting with like-minded people and learning more about MultiVendorX.

[Author]

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