[MaxenceTP]

Hello,

When I try to modify a user’s email address via the standard wordpress page (wp-admin/user-edit.php?user_id=1) I get a critical error. It seems to come from your plugin:

An error of type E_ERROR was caused in line 830 of the file /var/www/wordpress/wp-content/plugins/mvx-pro/modules/stripe-marketplace/classes/class-mvx-stripe-marketplace-payment-method.php. Error message: Uncaught Error: Call to undefined function wc_add_notice() in /var/www/wordpress/wp-content/plugins/mvx-pro/modules/stripe-marketplace/classes/class-mvx-stripe-marketplace-payment-method.php:830
Stack trace:
#0 /var/www/wordpress/wp-includes/class-wp-hook.php(324): MVX_Stripe_Marketplace_Gateway->show_update_card_notice()
#1 /var/www/wordpress/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#2 /var/www/wordpress/wp-includes/plugin.php(517): WP_Hook->do_action()
#3 /var/www/wordpress/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-profile.php(243): do_action()
#4 /var/www/wordpress/wp-includes/class-wp-hook.php(324): WC_Admin_Profile->save_customer_meta_fields()
#5 /var/www/wordpress/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#6 /var/www/wordpress/wp-includes/plugin.php(517): WP_Hook->do_action()
#7 /var/www/wordpress/wp-admin/user-edit.php(158): do_action()
#8 {main}
thrown

Can you help me fix it? It’s quite annoying.

Thanks

[Sangita Support Squad]

Hello, we’re sorry to hear you’ve encountered an issue. Please allow us some time to investigate it on our end, and we’ll get back to you as soon as possible.

[Sangita Support Squad]

Hello @MaxenceTP, Thank you for your cooperation.

We have reviewed the flow you mentioned, but unfortunately, we were unable to replicate the issue on our end.

To assist you further, we kindly request you to create a staging site (a copy of your live site) and share the staging site URL along with temporary admin and FTP access. This will allow us to investigate the issue directly and provide an appropriate fix.

Please also ensure that you mark your reply as private when sharing the access details.

We will look forward to hearing back from you with the staging site access details.

[MaxenceTP]

This reply has been marked as private.

[Sangita Support Squad]

Thank you for sharing the access details. Please provide us some time to check and we will get back to you accordingly.

[Sangita Support Squad]

@MaxenceTP, We’ve logged into your site and noticed that you’re currently using an old version of MultiVendorX Pro. We recommend updating to the latest version and checking if the issue still persists.

Please let us know the outcome after updating. We’ll be happy to assist you further based on the results.

Looking forward to your response!

[MaxenceTP]

I can no longer download the latest version. Your changelog does not mention that this problem has been fixed.

It’s been there for a very long time, and already in previous versions. I didn’t take the time to report the bug because it’s not critical.

Can you have a look ?

[Sangita Support Squad]

Hi @MaxenceTP, Once your subscription is active, you’ll be able to download your purchased plugin directly from the My Account page.

If you’re currently unable to see the downloadable files, please double-check whether your subscription is active.

If you need any further assistance, feel free to reach out—we’re here to help!

[Sangita Support Squad]

It’s been a while since we last heard from you, so we’ll assume your issue has been resolved and will close this thread for now. If you encounter any problems or need assistance in the future, please don’t hesitate to create a new support thread—we’ll be happy to help.

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