- This topic has 16 replies, 3 voices, and was last updated 6 months ago by
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Hi,
My vendors are clicking a link that takes them to https://picflick.co.za/dashboard/?page=vendor-store-setup and it is producing a critical error.
https://ibb.co/ccYjNjf5
Please advise if there is a different link?
Thanks,
PicFlick -
Hi @Picflick,
Sorry to hear you’re experiencing an issue.
To help us investigate further, could you please check the error logs on your site and share the relevant details with us?
This will help us understand what’s causing the problem on your end and allow us to provide a more accurate solution.Looking forward to your response.
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Hi there,
You can check the error logs by any of these these steps:
– You can enable the debug mode on your site. Once enabled, try to recreate the issue. The error message should appear on the screen or in the debug log file. Kindly share that message with us for better assistance.
You can follow this guide to enable debug mode: https://wpforms.com/developers/how-to-enable-debugging-in-wordpress/
– Or , navigate to WooCommerce > Status > Logs. There, you’ll find logged errors. Please select the relevant error log from the dropdown and share the error details with us.
Looking forward to your response.
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Hi there,
You can check the error logs by any of these these steps:
– You can enable the debug mode on your site. Once enabled, try to recreate the issue. The error message should appear on the screen or in the debug log file. Kindly share that message with us for better assistance.
You can follow this guide to enable debug mode: https://wpforms.com/developers/how-to-enable-debugging-in-wordpress/
– Or , navigate to WooCommerce > Status > Logs. There, you’ll find logged errors. Please select the relevant error log from the dropdown and share the error details with us.
Looking forward to your response.
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Hi there,
Thank you for sharing the logs. Unfortunately, we’re unable to view the attached file.
Can you please use an online tool to paste the log content?
You can try using Hastebin:(https://hastebin.com). Just paste the error details there, save it, and send us the generated link.Alternatively, you’re welcome to paste the error message directly into this thread (without attaching a file).
Looking forward to your response!
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Hi there,
Thank you for sharing the error details.
To assist you more effectively, I just had a few quick questions:
– Is the issue occurring for a specific vendor or affecting all vendors?
– Is the critical error happening only on the Widgets page?
Additionally, to help us replicate and troubleshoot the issue safely, we recommend setting up a staging site (a copy of your live site). Once that’s ready, please share the following details with us:
– Staging site URL
– Temporary admin access
– FTP credentials
Kindly mark your reply as private when sharing sensitive information.
Looking forward to your response.
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We’ve responded to your query in the following thread: https://multivendorx.com/support-forum/topic/recaptcha-doesnt-work/#post-248880. Kindly have a look.
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Hi,
This is still occurring, please see attached for the debug.log: https://justpaste.it/49fto.
Regards, -
We’ve responded to your query here: https://multivendorx.com/support-forum/topic/recaptcha-doesnt-work/#post-249252.
Kindly have a look and let us know if you have any further questions.
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- The topic ‘Critical error when navigate to set up vendor store’ is closed to new replies.
