- This topic has 55 replies, 2 voices, and was last updated 1 year, 4 months ago by
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The enquiry form is showing title and close and save buttons. Field for enter credentials are missing.
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Hello @olan,
We’re sorry to hear about the issue you’ve encountered.
Please navigate to your admin dashboard and go to CatalogX > Settings > Enquiry Forms. Under the ‘Enquiry Form Field’ section, ensure that the necessary field sections are enabled as needed (https://prnt.sc/1AJ2MAoQBo3p). Then check the enquiry form again.
If you have any further questions, feel free to let us know.
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I’ve navigated to the dashboard, but I see only the catalog (without the x) menu option.
See attachement
In thats screen I can’t change anything.
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Hi @olan, Sorry to hear you’re facing this issue.
It seems there might be a theme or plugin conflict. To troubleshoot, please deactivate all plugins except WooCommerce and CatalogX, and switch to a default theme like Twenty Twenty-Four or Storefront to see if the issue persists.
If the problem continues, kindly create a staging site that replicates your live site where the issue occurs, and share the staging URL along with temporary admin and FTP access. This will allow us to investigate the issue on your end.
Please remember to mark your reply as private when sharing the access details.
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@olan, Please create a staging site that is an exact replica of your live site. Share the staging site URL, along with temporary admin and FTP access, so we can investigate the issue and assist you further.
Also while sharing the access don’t forget to mark your reply as private.
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Hello There, Thanks for sharing the access. But unfortunately we are not able to access your staging site from the link you have shared. We are getting this page https://prnt.sc/KLUw6n1cXhZb.
So kindly check and share the correct staging site access with us so that we can look into your issue to assist you further accordingly.
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@olan, We are still getting the same.
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We are still not able to access your site. Getting this https://prnt.sc/tdC7WYKxnF8D while clicking on the link shared by you. Kindly whitelist this ip address as well – 116.73.133.69 and then let us know so that we can proceed further.
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Unfortunately we are still not able to access the site. We are getting this https://prnt.sc/tfmMLPtHriKY.
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@olan, We are now able to access the login window. Could you please share temporary admin and FTP access to your site with us? Additionally, kindly confirm if we have your permission to deactivate plugins and the theme on your site to further investigate the issue.
Thank you for your cooperation.
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@olan, Kindly reset password for the Staging.Gelissen user and share the updated password with us as while resetting the password we are getting this on our end (https://prnt.sc/zseJeYDfr2Gr).
While sharing the access don’t forget to mark your reply as private.
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We investigated the issue on your site and found that the permalinks were not set correctly, which caused the problem. We have reset the permalinks on your site (see screenshot: https://prnt.sc/l5o5SeyPil8a), and now the settings page is displaying as expected. Please make the same adjustment on your live site and check if the issue is resolved.
If you need further assistance, please feel free to reach out.
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Sorry, maybe i’m mistaking but our permalink is already setup like this. See screenshot
Can you tell me which modifications I must make?
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@olan, Please ensure that you have saved the settings after making changes in the permalink section. After that, check the settings for CatalogX, and let us know if the issue persists.
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@olan, That’s quite unusual, especially since the change in permalink settings resolved the issue on your staging site. Since you’re still encountering the problem on your production site, we kindly request that you create a clone of the current production site and share the access details with us. This will allow us to investigate why the issue persists on your end.
We look forward to receiving the details.
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@olan, great to hear that. Let us know if you have any further queries.
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Thats worked, but with this version I don’t see the required name and phone number provided on the enquiry (see attachement). They are only visible when user is logged in.
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@olan, We have updated the permissions. Kindly check now and let us know if you need any further assistance from our end.
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We’ve reviewed this on our end and couldn’t replicate the issue you described. Could you please share access to your staging site (URL, username, and password) so we can investigate further?
When sharing the access details, please remember to mark your reply as private.
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@Olan, Thank you for bringing this to our attention. We’ve been able to replicate the issue on our end, and I’ve informed our development team. They’re working on a fix, and I’ll keep you updated on the progress.We appreciate your cooperation!
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@olan, Thank you for your continued cooperation. As you know, the new version of CatalogX has been in development, and we’ve already implemented several fixes. Our team is currently working on additional improvements and resolving remaining issues, and we’re aiming to release the updated version soon.
If you’d like, please share your email address with us so we can add you to our mailing list. This way, you’ll be notified as soon as the new version is released.
Thank you again for your patience and understanding.
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Thank you .
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- The topic ‘Enquiry not showing properly’ is closed to new replies.
