- This topic has 139 replies, 2 voices, and was last updated 1 year, 5 months ago by
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@kevajo Sorry to hear that you have faced issues on your end. Our replies are inline with your queries –
–I can’t update Multivendor X Pro, when I do I get an error.
>>We have logged into your site and have updated the MultiVendorX Pro. Just to let you know, in future if you face an issue to update the plugin from the plugins page, simply go to Dashboard>>Updates>>there you will find an option to update the plugin, from there you can simply update the plugin(https://tinyurl.com/ytklsl28). .
–I also can’t access the different tabs of MX, commissions, payments etc.
>>IKindly share the FTP access of your test site too. So that we can help you to add a fix for the issue.
–In the payment tab, when trying to view the payment receipt, there is an error.
>>Sorry, but in MultiVendorX Payments tab there is no such option to view payment receipts (https://tinyurl.com/yt2k8g7f). So kindly let us know from where you are getting the option to view the payment receipt in the payment tab. -
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Thanks for sharing the access with us.
We have checked the issue on your end. There are some errors on your end –
[27-Nov-2023 12:10:06 UTC] WordPress database error Table ‘ik3uz_WP1008279.pd47_woocommerce_sessions’ doesn’t exist for query INSERT INTO pd47_woocommerce_sessions (session_key, session_value, session_expiry) VALUES (‘1’, ‘a:11:{s:4:\”cart\”;s:1357:\”a:1:{s:32:\”0517b2003839e5f08323433c4731b81f\”;a:36:{s:4:\”type\”;s:0:\”\”;s:11:\”frame_price\”;s:0:\”\”;s:9:\”lens-type\”;s:0:\”\”;s:15:\”lens-type-anshu\”;s:0:\”\”;s:17:\”right-sphere-cart\”;s:0:\”\”;s:14:\”enter-user-dob\”;s:0:\”\”;s:18:\”ninja_cust_insured\”;s:0:\”\”;s:22:\”ninja_insurance_number\”;s:0:\”\”;s:16:\”left-sphere-cart\”;s:0:\”\”;s:19:\”right-cylinder-cart\”;s:0:\”\”;s:18:\”left-cylinder-cart\”;s:0:\”\”;s:15:\”right-axis-cart\”;s:0:\”\”;s:14:\”left-axis-cart\”;s:0:\”\”;s:19:\”right-addition-cart\”;s:0:\”\”;s:18:\”left-addition-cart\”;s:0:\”\”;s:7:\”pd-cart\”;s:0:\”\”;s:13:\”right-pd-cart\”;s:0:\”\”;s:12:\”left-pd-cart\”;s:0:\”\”;s:18:\”prescription-image\”;s:0:\”\”;s:14:\”lens-thickness\”;s:0:\”\”;s:12:\”lens-coating\”;s:0:\”\”;s:5:\”color\”;s:0:\”\”;s:11:\”total_price\”;i:2500;s:7:\”deposit\”;a:7:{s:6:\”enable\”;s:2:\”no\”;s:7:\”deposit\”;d:2500;s:9:\”tax_total\”;d:0;s:3:\”tax\”;d:0;s:9:\”remaining\”;i:0;s:5:\”total\”;d:2500;s:16:\”payment_schedule\”;a:0:{}}s:3:\”key\”;s:32:\”0517b2003839e5f08323433c4731b81f\”;s:10:\”product_id\”;i:253094;s:12:\”variation_id\”;i:0;s:9:\”variation\”;a:0:{}s:8:\”quantity\”;i:1;s:9:\”data_hash\”;s:32:\”b5c1d5ca8bae6d4896cf1807cdf763f0\”;s:9:\”wholesale\”;a:3:{s:16:\”enable_wholesale\”;s:3:\”yes\”;s:5:\”price\”;d:2000;s:8:\”quantity\”;i:10;}s:13:\”line_tax_data\”;a:2:{s:8:\”subtotal\”;a:1:{i:2;d:0;}s:5:\”total\”;a:1:{i:2;d:0;}}s:13:\”line_subtotal\”;d:2500;s:17:\”line_subtotal_tax\”;d:0;s:10:\”line_total\”;d:2500;s:8:\”line_tax\”;d:0;}}\”;s:11:\”cart_totals\”;s:404:\”a:15:{s:8:\”subtotal\”;s:4:\”2500\”;s:12:\”subtotal_tax\”;d:0;s:14:\”shipping_total\”;s:1:\”0\”;s:12:\”shipping_tax\”;d:0;s:14:\”shipping_taxes\”;a:0:{}s:14:\”discount_total\”;d:0;s:12:\”discount_tax\”;d:0;s:19:\”cart_contents_total\”;s:4:\”2500\”;s:17:\”cart_contents_tax\”;d:0;s:19:\”cart_contents_taxes\”;a:1:{i:2;d:0;}s:9:\”fee_total\”;s:1:\”0\”;s:7:\”fee_tax\”;d:0;s:9:\”fee_taxes\”;a:0:{}s:5:\”total\”;s:4:\”2500\”;s:9:\”total_tax\”;d:0;}\”;s:15:\”applied_coupons\”;s:6:\”a:0:{}\”;s:22:\”coupon_discount_totals\”;s:6:\”a:0:{}\”;s:26:\”coupon_discount_tax_totals\”;s:6:\”a:0:{}\”;s:21:\”removed_cart_contents\”;s:6:\”a:0:{}\”;s:25:\”shipping_for_package_5998\”;s:92:\”a:2:{s:12:\”package_hash\”;s:40:\”wc_ship_ff621189f9d04f40b049571338afca76\”;s:5:\”rates\”;a:0:{}}\”;s:25:\”previous_shipping_methods\”;s:19:\”a:1:{i:5998;a:0:{}}\”;s:23:\”chosen_shipping_methods\”;s:17:\”a:1:{i:5998;b:0;}\”;s:22:\”shipping_method_counts\”;s:17:\”a:1:{i:5998;i:0;}\”;s:8:\”customer\”;s:898:\”a:27:{s:2:\”id\”;s:1:\”1\”;s:13:\”date_modified\”;s:25:\”2023-11-26T15:07:34+00:00\”;s:8:\”postcode\”;s:3:\”333\”;s:4:\”city\”;s:6:\”BASSAM\”;s:9:\”address_1\”;s:12:\”ok test test\”;s:7:\”address\”;s:12:\”ok test test\”;s:9:\”address_2\”;s:9:\”palmeraie\”;s:5:\”state\”;s:3:\”ABJ\”;s:7:\”country\”;s:2:\”CI\”;s:17:\”shipping_postcode\”;s:7:\”ABIDJAN\”;s:13:\”shipping_city\”;s:6:\”BASSAM\”;s:18:\”shipping_address_1\”;s:6:\”Cocody\”;s:16:\”shipping_address\”;s:6:\”Cocody\”;s:18:\”shipping_address_2\”;s:9:\”palmeraie\”;s:14:\”shipping_state\”;s:3:\”ABJ\”;s:16:\”shipping_country\”;s:2:\”CI\”;s:13:\”is_vat_exempt\”;s:0:\”\”;s:19:\”calculated_shipping\”;s:0:\”\”;s:10:\”first_name\”;s:5:\”test2\”;s:9:\”last_name\”;s:4:\”test\”;s:7:\”company\”;s:6:\”kevajo\”;s:5:\”phone\”;s:10:\”0709099518\”;s:5:\”email\”;s:14:\”test@gmail.com\”;s:19:\”shipping_first_name\”;s:20:\”Alleby Royce Paterne\”;s:18:\”shipping_last_name\”;s:4:\”ASSI\”;s:16:\”shipping_company\”;s:6:\”KEVAJO\”;s:14:\”shipping_phone\”;s:0:\”\”;}\”;}’, 1701258710)
ON DUPLICATE KEY UPDATE session_value = VALUES(session_value), session_expiry = VALUES(session_expiry) made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Session_Handler->save_data
WordPress database error Table ‘ik3uz_WP1008279.pd47_woocommerce_sessions’ doesn’t exist for query SHOW FULL COLUMNS FROM pd47_woocommerce_sessions made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Session_Handler->save_data, WC_Session_Handler->delete_session
And these are coming from your database, so kindly fix these errors on your database first and let us know as we are not facing any such issue on our end. -
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We are still not able to connect to the ftp. Getting the below error code –
Status: Resolving address of ik3uz.ftp.infomaniak.com
Status: Connecting to 195.15.211.97:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: TLS connection established.
Command: USER ik3uz_testkev
Response: 331 Password required for ik3uz_testkev
Command: PASS *************
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Resolving address of ik3uz.ftp.infomaniak.com
Status: Connecting to 195.15.211.97:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: TLS connection established.
Command: USER ik3uz_testkev
Response: 331 Password required for ik3uz_testkev
Command: PASS *************
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Resolving address of ik3uz.ftik3uz.ftp.infomaniak.com
Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
Error: Could not connect to server
Status: Waiting to retry…
Status: Resolving address of ik3uz.ftik3uz.ftp.infomaniak.com
Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
Error: Could not connect to serverWe are still not able to connect to the ftp. Getting the below error code –
Status: Resolving address of ik3uz.ftp.infomaniak.com
Status: Connecting to 195.15.211.97:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: TLS connection established.
Command: USER ik3uz_testkev
Response: 331 Password required for ik3uz_testkev
Command: PASS *************
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Resolving address of ik3uz.ftp.infomaniak.com
Status: Connecting to 195.15.211.97:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: TLS connection established.
Command: USER ik3uz_testkev
Response: 331 Password required for ik3uz_testkev
Command: PASS *************
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Resolving address of ik3uz.ftik3uz.ftp.infomaniak.com
Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
Error: Could not connect to server
Status: Waiting to retry…
Status: Resolving address of ik3uz.ftik3uz.ftp.infomaniak.com
Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
Error: Could not connect to server -
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Kevajo, we are not able to open the site https://prnt.sc/JZh3QtNH7nSy
Can you please check.
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Kevajo, I am sorry , but the FTP access is not opening due to this error :
Status: Resolving address of k3uz.ftp.infomaniak.com Status: Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known". Error: Could not connect to server Status: Waiting to retry... Status: Resolving address of k3uz.ftp.infomaniak.com Status: Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known". Error: Could not connect to server -
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@kevajo Kindly add this mail contact@multivendorx.com as temporary user.
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@kevajo I have forwarded the issue to our dev team. But as our team is currently working from home they are already preoccupied with some previous work. They start debugging your issue from tomorrow. So kindly cooperate with us.
Also kindly whitelist all Indian IP on your ftp server so that we can access the ftp without any issue.
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@kevajo We’ve successfully activated MultiVendorX and MultiVendorX Pro on your platform, making the submenu pages accessible. Feel free to activate your custom theme and ensure everything functions smoothly on your test site. Once you’ve confirmed the seamless operation on your test site, you can easily download the MultiVendorX plugin from there and incorporate it into your live site.
We are actively working on a permanent solution for this issue and aim to include it in our core plugin.
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@kevajo Apologies for any confusion caused by the custom team’s communication. If the issue were related to a core functionality, we would certainly provide assistance. However, since the problem is associated with a custom menu implemented through specific code, it’s essential to contact our custom team for further support. I’ve communicated this to the team, but please reach out to them once again, and they will assist you accordingly.
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@kevajo We are extremely sorry for the inconvenience. As our team was busy with the execution of adding HPOS support for MultiVendorX that is why adding this fix into our core plugin got delayed.
We are again very sorry.
For now we have added the temporary fix on your end.You can download the fixed plugin from your test site and add it in your live site.
But as shared earlier our team is currently working on HPOS support so adding the permanent fix for the memory size issue in the core MultiVendorX might get a bit delayed.
After adding the HPOS support we will release a beta version and it is advised by our dev team not to add that version on your live sites as you have a huge amount of data on your end. You can add that on your test sites first and after confirmation from all our users we will release the final HPOS supported version.
Now if you want we can do all the thorough testing of HPOS supported MultiVendorX on your shared staging site and after that provide you with the stable version.
Thanks for your patience and cooperation. -
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Hello @kevajo, We have not yet added the permanent fix for the “Allowed memory size issue” in our latest MultiVendorX update. In the latest update we have added support for WooCommerce HPOS feature along with other fixes. However for now the team has added the fix again.
Hopefully in our next MultiVendorX update we will be able to add the permanent fix for the “allowed memory size issue”.
We will keep you posted. -
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Kevajo, The current delay is not ideal, and we are genuinely committed to assisting you in resolving any issues you may be experiencing. So please examine the issue on your side and proceed to place an order on the provided test site. Subsequently, inform us so that we can verify whether the suborders are being generated.
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@kevajo, The submenu you mentioned is not part of MultiVendorX’s default configuration. It appears that you have introduced the payment submenu through custom code on your end. So it is really not possible for us to assist you to fix an issue with that custom menu. Hope you understand.
Additionally, could you please share a screenshot illustrating the statement, “when you do not provide an email, the order does not create a sub-order”? This will help us better understand and address your concern. -
@kevajo, The submenu you mentioned is not part of MultiVendorX’s default configuration. It appears that you have introduced the payment submenu through custom code on your end. So it is really not possible for us to assist you to fix an issue with that custom menu. Hope you understand.
Additionally, could you please share a screenshot illustrating the statement, “when you do not provide an email, the order does not create a sub-order”? This will help us better understand and address your concern. -
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@kevajo , please note that our support team is dedicated to handling issues specifically related to our product. The customization team operates independently, and unfortunately, we don’t have a direct connection with them. Therefore, we regret that we’re unable to provide assistance with resolving issues arising from your custom menu.
Your understanding in this matter is greatly appreciated. If you have any other questions or concerns within our scope, feel free to reach out, and we’ll do our best to assist you. -
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@kevajo Please refrain from updating the plugins on your end at the moment, as we have not yet incorporated the “Allowed memory size” fix into our core plugin. If you proceed with the update, the fix we applied on your end may be lost. We will notify you once a permanent fix is implemented in our core plugin, and we recommend updating the plugins only after receiving this notification to avoid encountering the “allowed memory size” issue. Thank you for your cooperation.
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Hello Kevajo, we are extremely sorry for the inconvenience. But as we have not added the fix for the “Allowed memory size” issue in our core plugin hence you are facing the issue again after update.
Now kindly share the FTP access of the shared test site with us so that we can add a fix on your end accordingly.While sharing the access don’t forget to mark your reply as private.
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@kevajo, We have added a fix on your end. Kindl check. And if everything works accordingly then add the same plugin on your live site also.
Also please not, do not update the plugin on your end unless we inform you to do so. Because if you do otherwise you will face the same issue on your end again.
Thanks for your understanding and cooperation.
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Kevajo, kindly delete the licence from the sites here https://multivendorx.com/my-account/api-keys/ and then activate the licence keys accordingly on your sites.
If you still face issue on your end with activating the licence please do let us know. -
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We have disabled all the plugins except WooCommerce, MultivendorX and MultiVendorX Pro on your end and placed an order for vendor products and the order got placed without any issue (https://prnt.sc/x9v_1P3yO1Rl). So it seems the issue that you are facing while placing an order that is coming from some other plugin. Kindly identify the plugin to solve the issue accordingly.
Now regarding the order and suborder, the suborders are getting created accordingly(https://prnt.sc/vfN_-_NdN5_A). For the syncing of the order status kindly follow our doc here https://multivendorx.com/docs/code-snippet/parent-order-and-sub-order-status-sync/.Let us know if you need any further assistance from our end.
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Kevajo, As shared earlier once an order gets placed for products frm different vendors the suborders will be created accordingly. For example if a order contains products from 2 different vendors then 2 suborders will be created.
Now can you please let us know what do you mean by “number of commands doubles, is there a possibility of counting only the main command in the list of commands before activating HPOS” so that we can assist you accordingly.
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Kevajo we are able to recreate the issue with the order numbers and we will add a fix for that soon. You can keep track of the same from here https://github.com/multivendorx/MultiVendorX/issues/734.
But there is no such issue with the commission creation. The vendor commissions are getting generated accordingly. Now if you are facing issue with the commission creation flow kindly deactivate all plugins on your end except WooCommerce, MultivendorX and MultiVendorX Pro and switch to some default theme such as twenty twenty four or storefront and check the commission creation flow again by placing orders of vendor products.
If still the issue persists please share the staging site access where the issue is replicated. So that our team can look into that and help you accordingly.
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- The topic ‘error when updating MX pro to the latest version, and several MX inlets are not’ is closed to new replies.
