- This topic has 15 replies, 2 voices, and was last updated 10 months, 2 weeks ago by
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I am beyind mad that i wasted money on this plugin.
the fact you mark issues resolved without ever releaseing a fix is absurd.
just because i stopped complaining about doesnt make it resolved. your company sucks ass. you promised help and support pre purchase and sont offer it after purchase.
I will make sure to reddit this and let people know your company is not to be trusted with money and that youre not a production ready plugin
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Hello @Phillip May, We’re really sorry to hear about your frustration — and we truly appreciate you sharing your concerns.
Please rest assured, it was never our intention to leave issues unresolved. A team was actually assigned last week to work on improvements for Appointment products. To keep things organized, we marked related threads as closed, with plans to update users once fixes are released.We understand how that may have felt dismissive, and we’re working to improve our communication moving forward. Your feedback matters, and we’re committed to keeping you informed as updates roll out.
To address your concerns directly, here’s a quick clarification:
🔹 Appointment Time Form Too Small (https://multivendorx.com/support-forum/topic/appointment-time-form-too-small/)
>> We have already provided you with a fix for the CSS issue and a custom code for the resolution of the conflict with the Product addon and WooCommerce appointment.🔹 Appointment vs Booking (https://multivendorx.com/support-forum/topic/appointment-vs-booking/)
>> We understand your preference for the Booking module and respect your decision to proceed with the option that aligns better with your needs. However, if you need any further assistance please do let us know.🔹 GeoMarketplace Compatibility (https://multivendorx.com/support-forum/topic/geomarketplace/)
>> As mentioned earlier, this is a third-party plugin that we haven’t officially tested. In such cases, we recommend reaching out to the plugin’s developers for compatibility queries, as they are best equipped to provide accurate assistance.🔹 Shipping Options / ShipStation (https://multivendorx.com/support-forum/topic/shipping-options/)
>> As shared earlier due to our developer account with ShipStation being restricted, we requested access to your account so we could investigate the issue further. So again we will request you to share your shipstation account details with us if possible so that we can assist you accordingly in resolving any issue you are facing on your end.Throughout every interaction, our goal has always been to assist you and provide solutions wherever possible—even when the challenges involve third-party plugins beyond the scope of our own. While we understand there may have been some frustration along the way, we want to reassure you that we’ve always been here to support you.
If there’s anything still unresolved or if you need further help with any aspect of the plugin, please don’t hesitate to reach out. We’re here and ready to assist you in every way we can.
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Ive been told your team is working it for months and that was just a lie. I want a full refund i was mislead by your agents to ourchase software that isnt read yet.
A yearly subscription and we are how long into it now and i have NEVER nmbeen able tonuse it because it doesnt work right…i had no ither chouce but to finish the project woth Dokan and spend MORE MONEY.
I WANT MY MONEY BACK OR ILL BE THE BIGGEST NIGHTMARE YOUR COMAPNY HAS EVER SEEN OR HEARD OF
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Hi @Phillip May, Please know that it has never been our intention to make you feel ignored or misled. As mentioned earlier, our development team has already been assigned to work on the requested enhancements, and we sincerely hope to roll them out soon.
That said, we want to be transparent that our support team does not have control over refund decisions. If you’d like to request a refund, we kindly ask you to reach out directly to our refund team, who will be in a better position to assist you with this matter.
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theres no such thing as a refund team, in any company anywhere. thats a made up garbage term youre using to deflect responsibility the same way you have been doing since i purchased your software. I tried to give you a chance and you want to play games, so now the gloves are coming off and im going to play games too. Enjoy all the exposure youre about to get!
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Hi @Phillip May, For any refund-related concerns, we kindly request you to reach out to our refund team directly, as they are best equipped to help you.
You can find all their contact details here: https://multivendorx.com/refund-policy/. -
Oh you mean in the oage that says absolutely no refunds after 15 days? Yeah ive reacehd out numerous times. Obviously if they respin3d i wouldnt be here making a scene.
I already started a posting arounf the untwrnet about this, and by the end if today there will not be a single place you advertise where i wont make sure eveyone knows rhat nobidy in your company takes responsibility or makes an effort to provide real support. Hundreds of dollars wasted while you play games and dont do your jobs. Youre a joke.
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Oh and FYI, anyone looking into this plugin sees this,
Dokan Pro might cost more up front but rhats because ITS 100% FLAWLESS AND THE SUPPORT IS TOP NOTCH.
I soent MORE on multivendorx and all the addons from 3rd party plugin devs just to get HALF of the feaures Dokan has, ehile all the others dint wirk as advertised and MVX staff soend my sub money
I pro.ise MVX staff eill happily deloy any and all support or refunds just so they can take your money and steinf you along until your sub runs out.they di nit care if you sub again after a year because they scammed you for a few hundred dollars once and they will scam many more afrer you.
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@Phillip May, We’d like to take a moment to clarify a few points and provide a transparent view.
You’ve been using MultiVendorX for the past six months, during which our support team has consistently responded to your queries and provided assistance to the best of our abilities. We have resolved the issues you have mentioned. The enhancements you requested were acknowledged and shared with our development team—just as we do with all user feedback aimed at improving our platform. In fact, work on some of these enhancements is already underway, and we hope to roll them out in the near future.
Throughout this period, we’ve done our best to support you within the scope of our policies.
Additionally, we have checked with our refund team and, as of now, no refund request has been received from your end.
That said, we remain committed to helping you get the most out of your MultiVendorX experience and we are always there to assist you further. -
I havent been using mvx at all for 6 months, on the contrary ive been begging you for 6 momths to fix the problems it has so i CAN use it bevause you somd me BROKEN software, and the respones for support you speak of are half ass and NEVER solve any issues at all.
there is no refund team, i have tokd yih 5 tiems i want a refund now and THAT IS MY NOTOCE TO MULTIVENDORX THAT I WANT MY MONEY BACK . Because of you and your lies about the current state of your plugin i was MONTHS BEHIND and had to purchase dokan pro instea, which by the way if anyone else reads this Dokan is FLAWLESS.
What you consider acceptable in India is a far cry from what peolle in cicilized societies consider acceptable
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Hi @Phillip May, We’re happy to let you know that support for mile-wise distance shipping, as requested by you, has been added.
This enhancement is currently available on our GitHub and will be included in a future official update. In the meantime, you can download and install the updated plugin using the link below:https://github.com/AnkanLayek/MultiVendorX/archive/refs/heads/main.zip.
To install it:— Go to WP Admin > Plugins and delete the currently installed MultiVendorX plugin.
— Download and unzip the GitHub plugin.
— Rename the unzipped folder to dc-woocommerce-multi-vendor.
— Re-zip the renamed folder.
— Upload and install the zipped plugin via your WordPress dashboard.
Once installed, please test the shipping flow on your end and let us know how it goes.
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- The topic ‘Horrible support’ is closed to new replies.
