[Mike Staub]

HZello,

eine Frage ich teste gerade das Theme Woodmart und die Darstellung auf dem Mobile passt gar nicht, auch nicht mit Standardt Theme. Wäre super wenn du mal nachschauen könntest.

winti-info.ch/wp-admin

User : support
PW: 60!Vf&wWpOl5pM^DLgb3lXmD

[Mike Staub]

ops soory german

I am currently testing the Woodmart theme and the display on the mobile does not fit at all, even with the standard theme. It would be great if you could have a look.

[Mike Staub]

I have tried the standard theme and it is the same. Let’s see .
Thank you

[Mike Staub]

This reply has been marked as private.

[Mike Staub]

This reply has been marked as private.

[Sangita Support Squad]

Hi there, Thanks for getting in touch with us. Kindly share a video describing your issue so that we can better understand and assist you further accordingly.

[Mike Staub]

This reply has been marked as private.

[Sangita Support Squad]

@Mike Staub, Thank you for sharing the screenshots with us. Could you please clarify the specific layout issue you’re referring to and let us know what changes you’d like to make? This will help us better understand your requirements and assist you more effectively.

[Mike Staub]

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[Sangita Support Squad]

@Mike, We’re unable to access your site using the provided URL, as it’s showing this: https://tinyurl.com/2y3zzn3q.

Could you please share the updated site details with us so we can investigate further and assist you accordingly?

[Mike Staub]

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[Sangita Support Squad]

@Mike Staub, Thanks for getting back to us. Could you please confirm if you want the vendor logo and store banner to remain unified, as they appear in desktop mode? If so, the content size may be adjusted accordingly.

Kindly let us know the specific modifications you’re looking for so we can assist you better. Looking forward to your response!

[Mike Staub]

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[Sangita Support Squad]

Thank you for your confirmation. Our team is looking into it. Kindly provide us some time. We will keep you posted accordingly.

[Sangita Support Squad]

Hello there, Kindly add the below code in the style.css file of your current active theme and check on your end –

@media screen and (min-width: 320px) and (max-width: 768px) {
  .banner-img-cls {
    height: 150px;
  }
  .mvx-banner-area{
	padding-left: 150px;
  }
	.mvx-theme01 .mvx-bannerright{
		height:auto;
	}
	.mvx-theme01 .mvx-banner-below{
		display:flex;
		gap:1rem;
	}
	.mvx-profile-imgcls{
		height:auto!important;
	}
	.mvx-contact-deatil p{
		margin:0!important;
	}
}

[Mike Staub]

First of all, thank you very much, the Wolmart has real problems, it’s not your fault. The theme author support is 🙁

But anyway, one question. If I want to have changes to the theme in connection with your plugin, is that possible for a fee? Not wolmart 🙂

Regards

[Sangita Support Squad]

Thank you for getting back.Our plugin is highly customisable. You can definitely add your custom code for your custom requirement. For assistance you may reach out to our service team here https://multivendorx.com/custom-development/.

If you need any further assistance from our end please do let us know.

[Mike Staub]

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[Sangita Support Squad]

Hi there, Thanks for getting back to us. Could you please share more details about your requirement? This will help us assist you more effectively.

Looking forward to your response.

[Mike Staub]

Hello you are always online , right ? Thank you. I’ll ask the theme support first if they can fix the layout.

[Sangita Support Squad]

Sure. Let us know if you need any further assistance from our end.

[Mike Staub]

Hello. first of all I have to apologise to you again that I was so impatient at the beginning. We are testing many multivendor plugins. Most of them have their advantages and disadvantages. When it comes to support, however, it is clear to us that MVX provides the best support.

Most themes are not really compatible with the multivendor plugin, and the support from the theme authors is also very different.

Can you please help me again (should I pay something?).

it’s about this page https://regionaler-marktplatz.ch/wp-admin/
Please have a look at the layout of the vendor page, but only if you like, the author says it’s normal (affiliate theme)

Greetings from Switzerland

User: mvxsupport
PW: JShacsiT0gbT*q95LTNtDIS2

Attachments:

1. 

   screenshot-2025-02-04-15-11-18.png
   

[Sangita Support Squad]

Hi Mike, Thank you for getting back to us.

Regarding the vendor shop page layout, since it is a taxonomy page of your active theme, its styling and structure are controlled by the theme itself. If you’d like to modify the default layout, you can certainly do so by adding custom code and CSS on your end.

If you require advanced customizations, our service team would be happy to assist you. You can share your specific requirements with them here: https://multivendorx.com/custom-development/, and they can guide you on the next steps.

Please let us know if you have any further questions—we’re happy to help!

[Mike Staub]

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[Sangita Support Squad]

You can use any WooCommerce-compatible theme on your MultiVendorX site as long as it follows WordPress coding standards. Also you can check MultiVendorX compatible theme list from here https://multivendorx.com/third-party-themes/. For demos we would suggest you to reach out to the theme team as the compatibility has been added from their end so they will be best to assist you in this regard.

If you need any further assistance, feel free to reach out.

[Mike Staub]

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[Sangita Support Squad]

@Mike Staub, Thanks for getting back. I checked the image you shared, and it does appear that the page layout is distorted. We recommend reaching out to the theme support team and asking them to update the structure so that the vendor page displays correctly.

If they need any assistance from our end, we’ll be happy to help. Let us know how it goes!

[Mike Staub]

Thank you very much, but the layout was even worse before, the picture is after the help of the theme support;-( we will not use this theme anymore. thank you.

[Sangita Support Squad]

@Mike Staub, Thanks for the update.

If you need any further assistance from our end, feel free to reach out. We’re happy to help!

[Mike Staub]

This reply has been marked as private.

[Mike Staub]

This reply has been marked as private.

[Sangita Support Squad]

@Mike Staub, Thank you for getting back to us.

The Woodmart theme is overriding our template for the vendor store page, which is causing the issues with the buttons. We recommend reaching out to the Woodmart theme team, as they will be best equipped to assist you with this.

Their support team is highly responsive and helpful, so we’re confident they can resolve this for you. However, if they need any assistance from our side, we’re more than happy to help.

Let us know if you need anything else.

[Mike Staub]

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[Mike Staub]

This reply has been marked as private.

[Sangita Support Squad]

This reply has been marked as private.

[Mike Staub]

This reply has been marked as private.

[Sangita Support Squad]

Hi there, Thank you for your feedback, and we appreciate your kind words about the MultiVendorX.

Regarding theme compatibility, MultiVendorX is designed to work with any WooCommerce-compatible theme that follows WooCommerce coding standards. However, some themes override the vendor store page layout, which cause display issues.

As for the response from the Emarket theme author, their decision to remove MultiVendorX compatibility is based on their internal setup. They likely do not have a support arrangement to add extra code specifically for the vendor shop page on the frontend.

Now since you asked for a recommendation, we will suggest the WoodMart theme because many MultiVendorX users successfully use it. Moreover, the WoodMart support team is highly cooperative, and we have a direct connection with them. If any issue arises that requires input from our end, they collaborate with us to ensure a smooth resolution.

Let us know if you need further guidance!

[Mike Staub]

Hello answer from woodmart.
Hello,

Sorry, but the customization is not included in our support.

If you have any questions, let me know.

Kind Regards

[Sangita Support Squad]

@Mike Staub, It’s quite confusing why they are considering this a customization when you’ve reported issues with the theme. Kindly share the specific issues with them again for clarification.

[Anushka Sinha]

Hi @Mike ,
We haven’t heard back from you in a while, so we assume your query has been resolved. We’ll be closing this thread now.

If you need any assistance in the future or encounter any issues, feel free to create a new support thread. We’re happy to help!

[Author]

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