[inkanov]

Hi, could you help with what would be the setting for this.

We have enabled manual payment – COD for certain transactions, in addition to regular Stripe payments. We don’t want to have real-time split, rather have a holding period.

It calculates commission correctly for COD & Stripe.

There is no withdrawal balance for COD payments because there’s no actual payment in the system. There is a withdrawal balance for regular Stripe payments.

How to set up the ledger correctly in that case so that it doesn’t get a withdrawal balance in case of COD transactions?

[Sangita Support Squad]

Hi there,

Thank you for getting in touch with us. We’ve checked on our end, and for an order with COD, the withdrawal is appearing correctly in the withdrawal section. You can review the flow in this video: https://www.awesomescreenshot.com/video/43535390?key=ce75f96f0be23f5da819f4d6005a84a7.

Could you please share the settings you’ve configured on your end? This will help us replicate the same setup and assist you further.

[inkanov]

Thanks for the video. Exactly shows the confusion at our end. In order 289, the total is $15.48 – it means that the vendor can put in a withdrawal request for $15.48, but payment has not gone through the system, we cannot allow this to be withdrawn.

[Sangita Support Squad]

Hello there,

Thank you for getting back to us. The withdrawal functionality is working fine on our end. You can check the video here: https://www.awesomescreenshot.com/video/43558307?key=e10c5f3c5d7c31680cdd4c1f84a63b2f.

Since you are experiencing the issue on your side, could you please share staging site access along with FTP details so we can review the flow directly on your setup and assist you further?

While sharing the access, please remember to mark your reply as private.

We look forward to your response.

[inkanov]

Withdrawal working is the issue for COD.

The payment has not gone through Woo or MVX and is paid directly to vendor as its CoD (Cash on Delivery), so shouldn’t allow to withdraw. Else vendor received money from customer and is also asking the marketplace owner for payment.

[inkanov]

Also if we disable withdrawal (which we don’t want to as Stripe is enabled), the ledger balance is still incorrect as it shows withdrawable amount for COD.

[Sangita Support Squad]

Hello there,

Thank you for sharing the details. I’ve forwarded these details to our development team, and I’ll keep you updated as soon as I hear back from them.

Thank you for your patience.

[Sangita Support Squad]

Hello there,

Thank you so much for your cooperation and patience. Our team is currently working on a major revamp of our plugin, which includes updated flows for payment, disbursement, and withdrawals, along with several new features. We are confident that with this revamped version, the issues you’ve experienced will be resolved.

We kindly request a little more time as we complete this major update and will keep you posted on the progress accordingly.

We truly appreciate your understanding and continued support.

[inkanov]

Hi Sangita, what are the timelines? Months, Weeks or Days?
This puts us in a difficult situation, not knowing what to expect or when to expect, given that the ledger calculations aren’t working properly.

[Sangita Support Squad]

Hello There, Thank you for sharing your concerns with us—we truly value your patience and understanding during this time. We completely understand how the uncertainty around timelines is making things difficult, especially with the ledger calculations not working as expected.

Our team is fully focused on the revamp, as we want to deliver the most reliable and improved version as soon as possible. Because of this, updates on the current version have been delayed. While we’re unable to commit to an exact timeline, please rest assured that steady progress is being made, and we’ll keep you updated at every stage.

In the meantime, you can explore the new admin panel through our demo site for a preview of what’s coming and you can share any input from your end as well.

Demo Website: https://cus.dualcube.com/mvx1/wp-admin/
Username: Testadmin
Password: Testadmin

We hope this helps give you a clearer picture of the direction we’re heading in. We trully appreciate your support.

[Author]

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