[gymscouteracc]

When I go to the WooCommerce payment and I click manage the MVX Stripe Marketplace, I get a blank screen.

Other payment I get an error. There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

and send me an email

WordPress έκδοση 6.8.2
Ενεργό θέμα: Listeo Child (έκδοση 1.9.68)
Τρέχων πρόσθετο: MultiVendorX Pro (έκδοση 1.3.24)
Έκδοση PHP 8.4.11
Λεπτομέρειες σφάλματος
===========================================
Ένα σφάλμα τύπου E_ERROR εντοπίστηκε στη γραμμή 112 του αρχείου /usr/www/users/gymscn/wp-content/plugins/mvx-pro/modules/stripe-marketplace/includes/abstract-mvx-stripe-payment-gateway.php. Κωδικός σφάλματος: Uncaught Error: Call to undefined function woocommerce_gateway_stripe() in /usr/www/users/gymscn/wp-content/plugins/mvx-pro/modules/stripe-marketplace/includes/abstract-mvx-stripe-payment-gateway.php:112
Stack trace:
#0 /usr/www/users/gymscn/wp-content/plugins/mvx-pro/modules/stripe-marketplace/includes/abstract-mvx-stripe-payment-gateway.php(102): MVX_Stripe_Payment_Gateway->render_upe_settings()
#1 /usr/www/users/gymscn/wp-content/plugins/woocommerce/includes/admin/settings/class-wc-settings-payment-gateways.php(267): MVX_Stripe_Payment_Gateway->admin_options()
#2 /usr/www/users/gymscn/wp-content/plugins/woocommerce/includes/admin/settings/class-wc-settings-payment-gateways.php(253): WC_Settings_Payment_Gateways->run_gateway_admin_options()
#3 /usr/www/users/gymscn/wp-content/plugins/woocommerce/includes/admin/settings/class-wc-settings-payment-gateways.php(131): WC_Settings_Payment_Gateways->render_classic_gateway_settings_page()
#4 /usr/www/users/gymscn/wp-includes/class-wp-hook.php(324): WC_Settings_Payment_Gateways->output()
#5 /usr/www/users/gymscn/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#6 /usr/www/users/gymscn/wp-includes/plugin.php(517): WP_Hook->do_action()
#7 /usr/www/users/gymscn/wp-content/plugins/woocommerce/includes/admin/views/html-admin-settings.php(78): do_action()
#8 /usr/www/users/gymscn/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-settings.php(190): include(‘/usr/www/users/…’)
#9 /usr/www/users/gymscn/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-menus.php(358): WC_Admin_Settings::output()
#10 /usr/www/users/gymscn/wp-includes/class-wp-hook.php(324): WC_Admin_Menus->settings_page()
#11 /usr/www/users/gymscn/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#12 /usr/www/users/gymscn/wp-includes/plugin.php(517): WP_Hook->do_action()
#13 /usr/www/users/gymscn/wp-admin/admin.php(260): do_action()
#14 {main} thrown

[Sangita Support Squad]

Hi there, Sorry to hear that you have faced an issue on your end. I have shared the error details to the dev team and they are looking into it.

Kindly provide us some time and we will get back to you accordingly.

[Sangita Support Squad]

Hello there,

Thank you for reaching out. We’ve thoroughly checked on our end but were unable to replicate the issue you’re experiencing. To assist you better, we kindly request you to create a staging site (an exact replica of your live site) where the issue can be reproduced.

Once created, please share the staging site URL along with temporary admin and FTP access so that our team can investigate further. Also while sharing the access don’t forget to mark your reply as private.

We look forward to your response.

[gymscouteracc]

This reply has been marked as private.

[Sangita Support Squad]

Hi there,

Thank you for the update. In that case, please take a full backup of your live site and then share the access details (including the FTP account) with us. This will allow our team to debug the issue directly and provide you with a fix.

We’ll look forward to your confirmation.

[Anushka Sinha]

This reply has been marked as private.

[gymscouteracc]

https://gymscouter.com/ thanks

[Sangita Support Squad]

Hello there,

Thank you for sharing the access details. However, the user account provided does not have admin privileges. Kindly update the user role to Administrator and confirm if we have permission to deactivate plugins and themes on your site while troubleshooting the issue.

Additionally, for the FTP details, we’ll also need the host name. Also while sharing access details always make sure to mark your reply as private.

Please review and share the required information so we can proceed further.

[gymscouteracc]

This reply has been marked as private.

[Sangita Support Squad]

Hi there,

Thank you for updating the user role. We logged into your site and followed the exact steps you mentioned, but we weren’t able to replicate any errors. Regarding the blank screen, please note that there are no additional settings under that option—you simply need to enable it.

Now for assistance with configuring the MVX Stripe Marketplace, kindly navigate to MultiVendorX >> Payments and complete the setup accordingly. You may also find our documentation here for your guidance: https://multivendorx.com/docs/knowledgebase/stripe-marketplace/.

If you face any further issues or need assistance, please feel free to reach out—we’ll be happy to help.

[gymscouteracc]

I fixed the problem, but I’m having trouble setting it up so that when a customer makes a purchase, the money goes directly to the vendor and not to my Stripe account.

[Sangita Support Squad]

Hello there,

We’re glad to hear that you were able to resolve the issue on your end.

Regarding your query about paying vendors directly (without the full payment passing through the admin’s account), you can set the Stripe charge type to Direct. Once enabled, when a customer places an order, the admin’s commission will be credited to the admin’s account, and the vendor will receive their earnings directly.

For more details on different charge types, you can refer to our documentation here: https://multivendorx.com/docs/knowledgebase/stripe-marketplace/#stripe-marketplace-configuration-by-the-administrator.

Please note, however, that with the charge type set as Direct, payments can only be processed for one vendor at a time, since Stripe does not support splitting direct payments across multiple accounts simultaneously.

Let us know if you need any further assistance.

[gymscouteracc]

For one vendor at a time

The correct settings are:

Stripe Connect Account Types: Standard
Stripe Charges: Direct Charges

[Sangita Support Squad]

Hello there, Yes, you are absolutely right. Please go ahead and configure the settings accordingly and check on your end.

If you need any further assistance, please don’t hesitate to let us know.

[gymscouteracc]

Hi right now i found another problem the main dashboard stop working correct. I send Screenshot

[gymscouteracc]

This reply has been marked as private.

[Sangita Support Squad]

Sorry to hear you’re experiencing this issue.

Please follow these steps to check the settings:

— Go to Admin Dashboard

— Navigate to MultiVendorX → Settings → General

— In the Vendor Dashboard Page section, make sure to select the page where you’ve added the vendor dashboard shortcode.

After updating this, please check if the issue is resolved.

If you need any further assistance, feel free to let us know. We’re here to help!

[Sangita Support Squad]

Hello There, We haven’t heard from you in a while, so we’re assuming your issue has been resolved. We’ll be closing this thread for now.

If you need any further assistance or encounter any issues in the future, please feel free to create a new support thread – we’ll be happy to help.

[Author]

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