[a.dalcamo]

https://ofla.it/wp-admin/admin.php?page=mvx#&submenu=commission
if i export all raw of commission this not work beacuse all fields are empty

please check this?

[a.dalcamo]

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[NerdySupportExpert Moumita]

@a.dalcamo, as you can see this is working fine on our end :

But as you are facing this issue, please share a temporary admin, FTP access so we can check.
While sharing the access, don’t forget to mark the response as private.

[a.dalcamo]

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[NerdySupportExpert Moumita]

Hi @a.dalcamo, I need the username for ftp access.

Also, can we disable plugin/theme for testing purposes?

[a.dalcamo]

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[NerdySupportExpert Moumita]

Hi, I am still waiting for the ftp username.

[a.dalcamo]

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[NerdySupportExpert Moumita]

Thanks for the access. The team will check.
Kindly provide them some time.

[a.dalcamo]

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[NerdySupportExpert Moumita]

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[a.dalcamo]

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[Sangita Support Squad]

Hello @a.dalcamo we tried to connect to your server with the ftp access shared by you . But We were unable to do so
Kindly check the ftp credentials again and share the correct credentials so that our team can look into the matter.

[a.dalcamo]

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[Sangita Support Squad]

Sorry to inform you that we are still not able to connect. Kindly add our IP address 103.170.182.103 to the whitelist.

[a.dalcamo]

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[NerdySupportExpert Moumita]

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[Raju The Cool Guy]

Hi,
We have fixed this issue on your site. Please check.
Thanks

[a.dalcamo]

Hello, sorry but newly the download not work. The excel have only the name of the field and non list of commission

Thanks

[Raju The Cool Guy]

Hi, as you can see there is no such issue on our end https://www.loom.com/share/8e76281104284b41aef6cf07cfcf034e

I am sharing the csv that I have downloaded from your site, as you can see there is no such error.

[a.dalcamo]

ok thanks

[a.dalcamo]

Sorry, another problem. How in figure in attachment we have in the sidebar the badge of commission the number is 26 but in the table we have only 4 commission.

Thanks

[NerdySupportExpert Moumita]

Hi, thanks for reporting this.

We will fix this in our next update.

[Sangita Support Squad]

We have already added fix for this. Kindly check. Now the number of unpaid commissions are shown in the side bar. We are closing this thread. If you need help or face issue in future please open a new thread.

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