[Justin Harrison]

Hi Support, currently I cannot get the Request a Refund functionality to work on the customer’s account. No matter what I enter as the refund reason or additional information, I always get an error message “Kindly Choose a Refund Reason”. No matter what the item is or the order status or the vendor, I always get this message, so I’m assuming this is some type of bug. I have attached images of the message along with what I’m entering in the fields in the customer’s dashboard for your viewing. Please let me know what can be done to fix this as we can’t currently process orders this way right now.

[NerdySupportExpert Moumita]

Justin, the refund requested is perfectly fine on our end : https://www.loom.com/share/df3392e7cd3f47c296bbc1334bef3002
Maybe there is some plugin/theme issue. can you please disable them to check which one is causing this.

[Justin Harrison]

Hi Moumita, the reason it wasn’t working was because I didn’t yet fill in the field ‘Reasons For Refund’ in the Admin area. Since that was blank, it was giving me an input text field and not a list of radio buttons. Once I set up the Reasons for Refunds, it gave me a list of radio buttons and worked. I’m not sure if there’s a better way to handle that so an empty text box looks like it should be able to accept any input doesn’t load when there are no pre-defined ‘Reasons for Refund’, but it was simply a configuration issue as to why we were getting that error message. Thank you for your prompt assistance!

[Sangita Support Squad]

Hi Justin . Good to know that your issue is solved now .
But just for information the admin needs to add at least one reason for refund on the admin end for the radio options to appear for the customer from where he can choose an option and request for refund . Therefore, it is mandatory to provide a refund reason.

[Sangita Support Squad]

We are closing this thread. If you need help or face issue in future please open a new thread.

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