[Picflick]

Hi,
I have deactivated the ‘Customer invoice / Order details’ email from being sent, yet I am still receiving it – see https://ibb.co/XLcgJ3J.
You can see that it is not ticked on the WooCommerce >> Settings >> Emails (see https://ibb.co/Fw1nmwC).
Please help me fully turn it off and prevent from sending.
Thanks

[Sangita Support Squad]

Hi @Picflick, The email you are referencing is not triggered by our system; rather, it originates from WooCommerce. Please refer to this link to access the coding guide : https://stackoverflow.com/questions/71742578/disable-woocommerce-customer-invoice-order-details-email.

[Picflick]

Thanks. I have read that web page as well as done some other research. This email is not triggered automatically by woocommerce, it has to be triggered manually (see https://github.com/woocommerce/woocommerce/issues/26692). So this means that MVX is triggering the mail to be sent.

[Sangita Support Squad]

Hello @Picflick,We are confident that the email you mentioned is not being initiated from our side. Please review the specified overriding path for the email template. It explicitly states that it is a WooCommerce template
To override and edit this email template copy woocommerce/templates/emails/customer-invoice.php to your theme folder: storefront/woocommerce/emails/customer-invoice.php.

So kindly get in touch with the WooCommerce team regarding this.

[Sangita Support Squad]

It’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please create a new support ticket.

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