[gymscouteracc]

Good evening, the multivendor X sends an orders report email to customers every week, and most of them show €0 earnings.
I have 3 questions regarding this email:

Is there an option not to send it if the amount is €0?

If not, is there an option to send it monthly instead?

Is there an option to disable it completely?

And as a bonus: is there an option to control what type of notification it will send?

[Sangita Support Squad]

Hello there,

Thank you for reaching out to us.

At the moment, there isn’t a ready-made option to stop the vendor stats email when the amount is €0. However, you can follow the doc here https://multivendorx.com/docs/code-snippet/disable-vendor-weekly-and-monthly-stat-report/ to stop weekly or monthly vendor stat emails as needed.

Also currently, the reports include details of weekly/monthly sales, earnings, and withdrawals. Could you let us know what specific changes you would like to implement in the email content or notifications? That way, we’ll be able to guide you better.

[Sangita Support Squad]

It’s been a while since we last heard from you, so we’ll assume that your issue has been resolved. We’re closing this thread for now.

If you need any further assistance or encounter any issues in the future, please feel free to create a new support thread – we’ll be happy to help.

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