[Mattro]

I just worked with Stripe support to resolve a bunch of errors in our Stripe logs. It looks like transactions are processing but then another transfer is attempted. The Stripe developer said It shows that this transfer is being created by the Platform’s API using PhpBindings.

for example we have a payment go through:
Payment amount $45.00 USD
Fees
Stripe processing fees – $1.61 USD
Platform application fee – $3.15 USD
Net amount
$40.24 USD

This is correct but then in the logs it shows:

“error”: {
“code”: “balance_insufficient”,
“doc_url”: “https://stripe.com/docs/error-codes/balance-insufficient”,
“message”: “Insufficient funds in Stripe account. You can use the /v1/balance endpoint to view your Stripe balance (for more details, see stripe.com/docs/api#balance).”,
“type”: “invalid_request_error”
}
}

{
“amount”:
“4185”,
“currency”:
“USD”,
“description”:
“Commissions are 273337 paid from TimberNook”,
“destination”:
“acct_1SM8zC5jDgQCEdJ8”
Connected account}

Where the platform account is trying so initiate a transfer of $41.85 (net + Stripe Fee}

There are many of these log errors.

We are using Direct payments, so there is no need to transfer funds to the connected account as the funds will leave directly to your connected account.:

[Sangita Support Squad]

Hi there, Thanks for sharing the detailed information. I have forwarded this to our developer team and they are looking into it.
As soon as I will hear back from them I will keep you posted accordingly.
Thank you for your understanding.

[Mattro]

Hello – any update on this? It appears like things process correctly but then it looks like our platform account is transferring an additional payment back to the vendor. This is a critical issue, how can we fix this ASAP?

[Mattro]

Stripe says these requests are being sent as BOTH direct payment and destination payment. We did test out both methods but it is currently set to DIRECT. Please help us fix this ASAP!!

[Sangita Support Squad]

Hi there,

I completely understand your concern. Our development team is currently reviewing all the details you’ve shared. We’ll update you as soon as possible. We kindly request a little more time while we continue our investigation.

We truly appreciate your cooperation and patience.

[Mattro]

Hello – i think we solved this, the scheduled disbursements were enabled which was resulting in duplicate transactions.

[Sangita Support Squad]

Hello There,

Thank you for the update! We’re glad to hear that the issue has been resolved on your end.

If you notice anything else or need further assistance, please feel free to reach out. We’re always here to help.

[Mattro]

Just for your reference. disabling “Disbursement schedule” did not fix this as I had thought. Instead I set “disbursement threshold” to $99999999999
This seems to have stopped the transfer requests.

[Sangita Support Squad]

Thanks for sharing the update.

I’ve already forwarded this information to our development team. Since they are currently working on a major revamp of the plugin, they will review these points as part of the update to ensure that you don’t face this issue after the revamp.

If you need anything else in the meantime, feel free to let us know.

[Author]

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