[a.kh]

Hello!
Our subscriptions are not renewed: https://disk.yandex.ru/i/RE5Jf8edqPRR4A

The error occurs because the MultiVendorX plugin is switched off, so it cannot access the get_minimum_amount method

However, the plugin is actually enabled at this point.

Please help to sort this out

[Sangita Support Squad]

@a.kh Sorry to hear that you have faced an issue on your end.
We have checked this on our end by keeping the MultiVendorX and MultiVendorX Pro deactivated, but still the error is coming.So it means the error you are getting on your end is coming from the WooCommerce subscriptions plugin. So kindly get in touch with the responsible plugin team regarding this.
Also keep us posted regarding the same.

[a.kh]

Hello!
see if there is an error in your plugin: https://disk.yandex.ru/i/0wfgeuaZioksmg
“Call to undefined method MVX_Stripe_Marketplace_Gateway::get_minimum_amount()”
How can the error come from your plugin if you have it turned off?
Please look at this again

[Sangita Support Squad]

Hello, Sorry for the delayed response. As we are not able to recreate the issue on our end, Kindly create a staging site where the issue is replicated and share the staging site url and temporary admin and ftp access with us so that we can check the issue on your end and help you accordingly.

[a.kh]

Hello! Here are the accesses to the site:
https://sprutstore.com/
MultivendorX@support.support
1a6ZC@LTj1Oq##*EtIYoucFx

Please look at this order, there is an error on it: https://sprutstore.com/wp-admin/post.php?post=99747&action=edit

[Sangita Support Squad]

@a.k We are not able to login with the credentials shared by you. kindly check the credentials carefully and share the correct ones.

[a.kh]

This reply has been marked as private.

[Sangita Support Squad]

Thanks for sharing the updated credentials. Our development team is currently investigating the issue. Please allow us some time to address it.

[Sangita Support Squad]

The same issue is mentioned in this thread https://multivendorx.com/support-forum/topic/subscriptions-are-not-renewed-2/#post-215462 hence we are closing this thread as of now. If you need help or face any further issue on your end in future please do create a new support ticket.

[Sangita Support Squad]

The same issue is mentioned in this thread https://multivendorx.com/support-forum/topic/subscriptions-are-not-renewed-2/#post-215462 hence we are closing this thread as of now. If you need help or face any further issue on your end in future please do create a new support ticket.

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