[noircloud]

Testing my site and I was able to register as a new vendor. It shows up on the list of vendors and I got an email with the password but when I try to log into vendor dashboard, it just sends me back to the login page.

[Sangita Support Squad]

Hello @noircloud, I’m sorry to hear you’re experiencing an issue. We’ve checked the vendor login flow on our end, and everything is working fine.

Now as you are facing issue on your end kindly deactivate all plugins except WooCommerce and MultiVendorX, and switch to a default theme like Twenty Twenty-Four or Storefront. If the issue persists, please create a staging site where the issue can be replicated. Share the URL, temporary admin, and FTP access with us so we can investigate further.

When sharing this information, please mark your reply as private

[noircloud]

This reply has been marked as private.

[Sangita Support Squad]

Hi there, Thanks for sharing the access details with us. Can we install the “Email log” plugin on your site to check the vendor registration flow?

[noircloud]

Sure, please do what you need to do.

[Sangita Support Squad]

Thanks for your confirmation. Kindly provide us some time to check the issue on your end and we will get back to you accordingly.

Please note our replies might get a little delayed as we are closed during the weekends.

Thanks for your understanding.

[noircloud]

No problem. Thank you for looking into it.

[Sangita Support Squad]

Thanks for your understanding. We will get back to you as soon as possible.

[Sangita Support Squad]

Thanks for your understanding. We will get back to you as soon as possible.

[Sangita Support Squad]

Hello There, It seems like somehow your database got corrupted and as a result of it you are facing the issue on your end. So can you please confirm if we can reset the database of your site to check the issue further?

[noircloud]

Yes, please. Do we know why it got corrupted?

[Sangita Support Squad]

@noircloud,It’s quite unusual that the flow is still not working even after resetting the database. Rest assured, our team will debug the issue and provide a solution.

Please share your site’s FTP access so we can review and make the necessary changes. Remember to mark your reply as private when sharing the access.

[noircloud]

I don’t think I have FTP access with my host.

[Sangita Support Squad]

Not to worry. You just need to get in touch with your server team and ask for the details and they will share the access details with you. This will not take much time for the team.

Looking forward to hear back with the details.

[noircloud]

This reply has been marked as private.

[Sangita Support Squad]

Thanks for sharing the access details with us. Our team will check the issue on your end and we will get back to you as soon as possible.
Also I will request you to increase the validity for the access.
Thanks again for your understanding and cooperation so far.

[noircloud]

This reply has been marked as private.

[Sangita Support Squad]

Thanks for providing the details. Kindly provide us some time to debug the issue on your end. We will get back to you accordingly.

Thanks for your understanding and cooperation so far.

[Sangita Support Squad]

Hi there, First and foremost, we sincerely apologize for the delay in addressing your issue.

Unfortunately, we’re unable to access your site with the login credentials provided. Could you please share updated admin and FTP access details so our team can further investigate and assist in resolving the issue?

When sharing the updated access details, please remember to mark your reply as private.

[Sangita Support Squad]

It’s been a while since we last heard from you, and we assume your query has been resolved. We will be closing this thread. Should you need any assistance or encounter any issues in the future, please feel free to create a new support thread.

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