- This topic has 34 replies, 3 voices, and was last updated 6 months, 1 week ago by
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The attached image is all I get when I click on import.
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Hello there, Sorry to hear that you’re facing this issue. We have tested the flow on our end, and everything is working fine. You can check the video here: https://www.awesomescreenshot.com/video/37691206?key=8d0143596d99726e95fbe30b0a052692.
It seems there might be a conflict with your theme or another plugin. To troubleshoot, please:
— Deactivate all plugins except WooCommerce, MultiVendorX, and MultiVendorX Pro.
— Switch to a default theme such as Twenty Twenty-Five or Storefront.
— Check if the issue still persists.
Let us know the results, and we’ll be happy to assist further. -
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@Chris Lovchik, we’re sorry to hear that you’re still experiencing issues. We’ve rechecked on our end, and everything appears to be working fine. Since the issue persists on your end, please create a staging site that is an exact replica of your live site and share the staging site URL along with temporary admin and FTP access. This will allow us to investigate further and assist you more effectively.
Also, please remember to mark your reply as private when sharing the access details.
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Hello @Chris Lovchik,
Thank you for sharing the access details. However, we were unable to connect to your server using the provided FTP credentials. We encountered the following error:
Status: TLS connection established.
Command: USER temp
Response: 331 Password required for temp
Command: PASS ************
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Could you please verify the FTP details and share the correct ones?Additionally, we recommend deleting the current MultiVendorX Pro plugin from your site and downloading the latest version from here : https://multivendorx.com/my-account/api-downloads/. After reinstalling the plugin, please check if the issue persists.
Let us know how it goes. We’re happy to assist further.
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Thank you for getting back to us. It’s quite unusual that the flow is working fine on our end but not on yours. We appreciate your patience as we take some time to troubleshoot the issue on your side.
Additionally, please share the hosting details for FTP access so we can investigate further.
We look forward to your response.
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Hello @Chris Lovchik, Kindly update the shared admin access so we can check the plugin page on your site. Additionally, it would be helpful if you could enable the debug log on your end. This will allow us to identify the error and assist you in resolving it. We need to check it on your end as everything is working fine with the same plugin version on our end.
Looking forward to your response.
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@Chris Lovchik, Thanks for all your cooperation throughout the process.
We have debugged your site and identified the following error:
Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, function "fix_import_form_size" not found or invalid function name in /home/jheeth/public_html/wp-includes/class-wp-hook.php:324
Stack trace:
#0 /home/jheeth/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(2097152, Array)
#1 /home/jheeth/public_html/wp-content/plugins/woocommerce/includes/admin/importers/class-wc-product-csv-importer-controller.php(465): apply_filters(‘import_upload_s…’, 2097152)
Upon investigation, we found that the issue seems to be caused by custom modifications related to the import_upload_size_limit filter or the fix_import_form_size function.
However, our dev team tried to check to fix the issues by changing the file sizes for the .htaccess file and .user.init file on your end but the issue still seems to be the same. -
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Hi there! @Chris Lovchik, Thanks for all your cooperation throughout the process.
As we mentioned earlier, while debugging your site, we came across the error mentioned above, which is caused by the custom code you added.
We’re confident that if you fix this error on your end, our development team can proceed with further debugging. In fact, once this issue is resolved, it’s very likely that the problem you’re facing will be fixed automatically.Please do keep us posted.
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