- This topic has 92 replies, 2 voices, and was last updated 1 year, 4 months ago by
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@Mike Staub, We’re sorry to hear you’ve encountered an issue. We’ve reviewed the process of adding widgets to the vendor store sidebar, and they appear to be displaying correctly (https://prnt.sc/-2ShKRfG6r9G).
Since you’re experiencing difficulties with widgets on the sidebar, please try the following steps:
1. Deactivate all plugins except WooCommerce and MultiVendorX.
2. Switch to a default theme, such as Twenty Twenty-Four or Storefront, and check if the issue persists.If the problem continues, please create a staging site that’s an exact replica of your live site. Share the staging site URL, along with temporary admin and FTP access, so we can investigate further and provide assistance.
While sharing the access don’t forget to mark your reply as private. -
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@Mike Staub, Great to hear that the widgets are displaying correctly on your end!
For changing the vendor banner image, go to Admin Dashboard > Vendors, select the vendor, and upload a store banner image under the Store section (https://prnt.sc/aZQnSSk_i-jC). Vendors can also update this by going to Vendor Dashboard > Store Settings > Storefront.
For the vendor list page, could you please provide more details about the changes you’re looking to make? This will help us assist you further
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thanks for the info, but I know how the banner works, but the layout in the photo is not available as a selection. As soon as a seller uploads a product, the shopping basket buttons for these products no longer work “normal” see image. I am very happy for your support. thank you
on the photo mystorelist you can see how it looks like for me
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One image more, sorry for normalm admin products isent a button , i dont like the button ad to basket at to if i go wihte the mous over the product.
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Hi there, Thanks for getting back to us. Regarding the add to Cart button that comes from your theme so I would suggest you to reach out to your theme as they will be better equipped to assist you with this.
For the image on vendor store banner kindly share the store link with us so that we can look into it and assist you further.
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I cant see my reply , why
i like this : https://d-themes.com/wordpress/wolmart/demo-4/store-listing/
This Vendor Shop Banner Layout : https://d-themes.com/wordpress/wolmart/demo-4/store/vendor1/how can i delete “Report abuse”on Product Page ? Modul ar deactivatet , dosent help ?
THX
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In cant answer any more
Hello
i like this : https://d-themes.com/wordpress/wolmart/demo-4/store-listing/
This Vendor Shop Banner Layout : https://d-themes.com/wordpress/wolmart/demo-4/store/vendor1/how can i delete “Report abuse”on Product Page ? Modul ar deactivatet , dosent help ?
THX
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The site is not online yet, testing. At the storelist ist the vendorbox is only the aventar but backround is white
How can delete the Report abuse ? The modul is not acive. the ad to basket button works normal , but if your plugin is activ, not .i like this Banner : https://d-themes.com/wordpress/wolmart/demo-4/store/vendor1/
Vendor list zhis one is ok. https://d-themes.com/wordpress/wolmart/demo-4/store-listing/
But i cnt find it at your plugin .
Regards.
Is the MVX Core the free version? . i now both must be active.
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Hello
i like this : https://d-themes.com/wordpress/wolmart/demo-4/store-listing/
This Vendor Shop Banner Layout : https://d-themes.com/wordpress/wolmart/demo-4/store/vendor1/how can i delete “Report abuse”on Product Page ? Modul ar deactivatet , dosent help ?
THX
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Hello i dont see my repy
i like this : https://d-themes.com/wordpress/wolmart/demo-4/store-listing/
This Vendor Shop Banner Layout : https://d-themes.com/wordpress/wolmart/demo-4/store/vendor1/how can i delete “Report abuse”on Product Page ? Modul ar deactivatet , dosent help ?
THX
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Hello, Thank you for getting back to us.
As for the theme, the team has confirmed that their theme is compatible with our plugin, and we have also listed the Wolmart theme in our compatible themes here :https://multivendorx.com/third-party-themes/ .
Regarding the “Report Abuse” option on the product page, we have reviewed the functionality and it is working fine. Once the “Report Abuse” module is disabled, the option should be removed from the product page(https://prnt.sc/zTYUoR0et1Dx).
Please check the setup on your end by deactivating all plugins except WooCommerce and MultiVendorX and switching to a default theme like Twenty Twenty-Four or Storefront.
If you need further assistance, please feel free to reach out.
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@Mike Staub, Could you please check on your end by deactivating all plugins except WooCommerce and MultiVendorX? Additionally, try switching to a default theme like Twenty Twenty-Four or Storefront to see if the issues you mentioned persist.
Also please do keep us posted about your findings.
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@Mike Staub, Could you please share the temporary admin URL and login access for your staging site so we can look into the issue on your end and assist you further?
When sharing the access, kindly remember to mark your reply as private.
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Hello There, We are getting this https://prnt.sc/-ARNV1kcIB8Q while accessing your site.
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@Mike Staub, Thank you for confirming. We’ve deactivated the plugins and switched to the default theme, and the report abuse module is now working correctly. Please try reactivating the plugins and theme one at a time to identify which one may be causing the issue.
Keep us updated on your findings, and let us know if you need any further assistance
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Sorry what have you made, still the same . Ok if we can find a soloution maby your plugin ist not for us
and please what is wihte the vendorpage design , please look the image “Likethis”
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@Mike Staub, We tested the report abuse module with all plugins deactivated and the default Twenty Twenty-Four theme enabled, and it worked correctly. Since the issue reappeared after you reactivated your plugins and theme, we recommend deactivating them first and then re-enabling each plugin and theme one at a time to identify the cause of the conflict.
Regarding the vendor list page and store banner, we haven’t applied any modifications. Could you please share the vendor list page URL with us and let us know what specific background color modifications you’re looking for? For the vendor store page, please provide temporary vendor access so we can check the issue with the banner. Also, sharing the banner image you’re using would help us test effectively.
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Layout is the same like befor. LOOK IMAGE AND YOU SE WHAT I MEAN. backround is blank noch image at vendor if you look to the vendor list
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Hi @Mike Staub, Thank you for sharing the images.
It seems you’re referring to the demo vendor list page from the Wolmart theme (https://d-themes.com/wordpress/wolmart/demo-4/store-listing/), where the store list page includes a banner image. This specific layout and design are unique to the Wolmart theme, so if you’d like this look on your site, I’d recommend reaching out to the Wolmart theme team for assistance.
In contrast, our MultiVendorX plugin has its own vendor list page, displaying the vendor logo. You can view an example of our vendor list page here: https://cus.dualcube.com/mvx1/vendor-list/.
Since your site is currently using our MultiVendorX vendor list shortcode, it’s following our design. So for the Wolmart theme’s vendor list page design, please contact their team. And of course, if there’s anything further we can assist with, feel free to let us know.
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Mike, we sincerely apologize for any inconvenience caused. It’s possible we may not fully understand what you’re trying to convey, so we kindly invite you to schedule a meeting with our team using this link: https://calendly.com/contact-hkdq/30min?month=2024-11. This will allow us to discuss your concerns in detail and provide the assistance you need.
Thank you for your patience!
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Hello, when the holiday module is on, the shopping basket button is no longer correct. And this misuse hint is still there and shows ‘Java script 0, whatever that means
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@Mike Staub, regarding the missing ‘Add to Cart’ option when the vacation module is enabled, please go to the Admin Dashboard > MultiVendorX > Vendors > select the vendor, click ‘Edit Vendor,’ then go to the ‘Vendor Vacation’ tab. Check if the ‘Would you like to avoid any purchase on Holidays?’ option is enabled (https://prnt.sc/QZOvphmKaA50). To display the ‘Add to Cart’ option on the store page, simply disable this setting.
For the assistance with the “Report abuse” button as requested earlier kindly schedule a meeting with our team using this link: https://calendly.com/contact-hkdq/30min?month=2024-11. This will allow us to discuss your concerns in detail and provide the assistance you need.
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Please look to the image and see the Layout . Holiday module active, the first product is a vendor product and the laptop does not have the layout correct. When I deactivate the module both look the same, i.e. normal with a black background
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@Mike Staub, thank you for the correction. Could you please share a list of the issues you’re experiencing on your end? Additionally, if possible, please provide temporary admin access to your staging site so I can review these directly and assist you further.
Please also confirm whether I have permission to deactivate themes and plugins on your site to investigate the issues.
When sharing access, kindly mark your reply as private. Thank you!
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@Mike Staub, thank you for sharing the details and providing access information. Please allow us some time to review the issues you’ve mentioned on your end, and we’ll get back to you with our findings.
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Hello There, Thank you for your cooperation. Our responses to your queries are below:
1. Report Abuse Module: After testing with the default plugins and theme activated, we found no issues with the button on the product page. You can view the demonstration here: https://www.awesomescreenshot.com/video/33470433?key=7f3caff34efdcafeb2e127a36854e210. It appears the issue may stem from your theme, so we recommend reaching out to your theme provider for further assistance.
2. Vacation Module Issue: Could you please confirm if we have your permission to delete the existing MultiVendorX and MultiVendorX Pro plugins on your site and replace them with new plugin files for testing purposes?
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@Mike Staub, Thank you for your quick response. The Wolmart theme’s compatibility with our plugin was confirmed by the theme’s developers, though we haven’t tested it ourselves. Since the issue seems to be caused by a conflict with the theme, we recommend reaching out to their support team. They’re best positioned to assist you, as they’ve implemented custom adjustments for compatibility, and we don’t have access to their code.
Regarding the Vacation module, please allow us some time to test it with new plugin files. We’ll update you as soon as we have more information.
Thank you for your patience!
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@Mike Staub, Our team is currently investigating the “Add to Cart” appearance issue with the Vacation module. Please allow us some time, and we’ll update you as soon as we have more information.
Thank you for your patience!
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@Mike Staub, Our team is debugging the issue on our end. So you can definately keep working on your site. As soon as we will have an update for you we will keep you posted.
Thanks for your understanding and cooperation so far.
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@Mike Staub, Thank you for your cooperation. We’ve applied a fix for the issue with the “Add to Cart” button in the vacation module and have implemented it on your site as well. The previous issue should now be resolved, and you can check this directly on your site.
However, we identified some additional issues, and our team is actively working on these. We aim to have a complete fix by the end of the day.
Thank you again for your patience.
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@Mike Staub, No need to worry—we’ve already applied the fixed plugin on your site. This fix will also be included in our next official release, so when that version will be available, you can simply update the plugin without needing to apply any manual fixes.
Also currently, the setting for “Would you like to avoid any purchase on Holidays?” isn’t reflecting on frontend. However, our team is actively working on it, and we aim to have a fix ready by the end of the day. As soon as we will have the fix we will keep you posted accordingly.
Thank you once again for your understanding and cooperation.
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@Mike Staub, Thank you for informing us about the “Get Support” button. We’ve tested the flow on our end, and the button is functioning as expected. You can view our test here: https://www.awesomescreenshot.com/video/33565633?key=5b19601c13a917338f21a258486b74c1.
It seems that the issues you’re encountering may be due to a conflict with your theme. We kindly recommend performing a thorough test on your end to identify any further issues. Once you’ve compiled a list, please share it with us, and we’ll then share those with our team to assist you further in resolving them.
Thank you for your cooperation.
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@Mike Staub, We’ve already implemented fixes for the issues related to our plugin, and these will be included in our next update, so you won’t experience these problems going forward.
However, the issues with the “Report Abuse” and “Get Support” buttons are due to conflicts with the Wolmart theme. We attempted to resolve these from our end, but since the issues originate from the theme itself, the necessary fixes will need to be made from theme authors.
That said, we do have a contact with the Wolmart theme team. If you can provide us with a list of the specific issues caused by this conflict, we’ll reach out to them on your behalf, and we’ll keep you updated on the progress.
Thank you for your understanding.
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Hi @Mike Staub, With the Loco Translate plugin, we only translate the strings of our plugin. Could you please provide more details regarding the permalink issue you mentioned? This will help us understand the problem better and assist you accordingly.
Looking forward to hearing back from you with more details.
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Hello, it comes as I said 2 x abuse report and also 2 x sold by. the first I like .I do not want to say anything, but it looks like a conflict between Core and pro. I can no longer deny access now
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Mike, Thank you for your response, and we completely understand your concern. Our goal is to ensure everything runs smoothly for you, and we’re committed to working closely with the theme team to resolve the conflict efficiently while minimizing any disruptions.
If you’d like, we can provide a temporary workaround to address the issue for now, but please note that a permanent fix would need to come from the theme author only.
Rest assured, we’ll do our best to address this swiftly. If there’s anything else we can assist you with in the meantime, please don’t hesitate to let us know!
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Hello,
is this ok now ?
In addition, the setting ‘Do you not want to make purchases on public holidays?’ is currently not displayed in the frontend. However, our team is actively working on this and we aim to have a solution ready by the end of the day. As soon as we have the solution, we will keep you informed. Thank you again for your understanding and co-operation.
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Oh men how i hate this.
Answer fom Theme Support:
“you are also using the Multivendor X Pro plugin. In this regard, I request you to contact plugin support once and ask them what they said. They are more specialized in their plugins and will guide you better in this regard.”
Please refund and answer to my refund request. I dont like to play Tennis , Plugin support hit and iwrite you you return to me and i write to Theme support .
No it is enough -
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First Refund request, no answer. 2, cant sent ” The form could not be submitted due to a security issue.
Funny
This is my second application for a refund. I didn’t receive a reply to the first one. I will switch on Paypal. I have lost time and nerves with the problems you have admitted. I will not wait any longer until you have resolved your problems with Wolmarkt.
In your letter you wrote that there are problems, sorry not my problem. -
Hello There, The issue you’ve described is not directly caused by our plugin. Our investigation suggests it stems from a conflict between our plugin and your theme (Wolmart). To address this, we’ve already contacted the theme developers and requested their assistance in resolving the conflict.
Resolving third-party conflicts often requires collaboration between all parties, including input from the theme developers and users like you. We greatly appreciate your patience and understanding as we work through this.
To expedite the process, we kindly request your assistance in troubleshooting or providing any additional details about the issue. This will help us work towards a solution more efficiently.
Thank you for your support and cooperation.
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@Mike Staub, I have informed the refund team.The team will get back to you accordingly.
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Aha, when they added the theme to their list, they TRUSTED THAT IT WAS COMPATIBLE AND I TRUSTED THAT THEIR LIST WAS RIGHT AT $300, but see there. Now they want me to help fix their mistakes. No thanks. I will take the appropriate steps. Thank you for the open mails in which you admit ‘THAT YOU TRUSTED THAT THEME WAS COMPATIBLE’ but did not check it.
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@Mike Staub, We completely understand your frustration regarding the issues caused by the theme. However, please note that these issues stem from a third-party theme. As mentioned on our third-party compatible themes list page, these themes are developed and maintained by external providers, and we do not have any involvement in their development. For any theme-related issues, the theme author should be contacted directly.
That said, we have already reached out to the theme team on your behalf, but unfortunately, we have not received any response from them. We genuinely want to collaborate with the theme team to resolve this issue for you, but their lack of communication is making it difficult.
Regarding the refund our refund team will get back to you accordingly.
Thank you.
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Hello, We’ve reviewed the flow on our end, and the Report Abuse module is functioning as expected. You can view the demonstration in this video: https://www.awesomescreenshot.com/video/33768964?key=7e77c17e0aa8dd01346258e4b392732f.
You can also test this on our demo site:
Admin Dashboard: https://multivendordemo.com/mvx/wp-admin
Vendor Dashboard:https://multivendordemo.com/mvx/my-account/
Please check and let us know if you need further assistance. We’re here to help! -
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Hello Mike, Thank you for reaching out to us.
As the support team, we do not have control over refund processes. For any refund-related queries, we kindly request you to contact the refund team directly.
Regarding the issue you mentioned with our plugin, we’ve already addressed and resolved it in our latest official release. For the theme-related issues, our team has contacted the theme team via email. We recommend following up with the theme team directly for further assistance.
Since the issue related to our plugin has been resolved in the latest update, we will now proceed to close this thread.
Thank you.
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- The topic ‘Widget’ is closed to new replies.
