MultivendorX Pro

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• • July 13, 2023 at 3:53 PM #194347
    Anonymous

    Inactive

    Hi. I can’t activate my license on my website. I fill API key and ID, but it’s not working. What can I do?

  • July 13, 2023 at 4:22 PM #194348
    Sangita Support Squad

    Keymaster

    Kindly deactivate the MultiVendorX Pro plugin from the plugins section and activate it again. Then go to License submenu of MultiVendorX >> Deactivation >> uncheck the box >> click save changes.

    Then go to Activation >> put the API and Product ID correctly and click on save changes.

    If you need any further assistance please let us know.

  • July 13, 2023 at 4:28 PM #194349
    Anonymous

    Inactive

    I did it, but it’s not working. I don’t know why.

    Regards

  • July 13, 2023 at 4:39 PM #194351
    Anonymous

    Inactive

    I’ve seen in my account, that the api key it’s been used here: multivendordemo.com/test/moumita

    Maybe, it’s not working about of that.

    Regards

  • July 13, 2023 at 6:39 PM #194357
    Sangita Support Squad

    Keymaster

    We have removed the API from our end. If you still get issue with activating the license then you follow the above mentioned steps.

  • July 13, 2023 at 7:44 PM #194367
    Sangita Support Squad

    Keymaster

    Carlos, you can delete any activated keys from here https://multivendorx.com/my-account/api-downloads/
    Please But please do follow the process of plugin deactivation first and then activate the keys.

  • July 14, 2023 at 11:40 AM #194397
    Anonymous

    Inactive

    Hi there! I’ve tried to delete the API Key, but it’s impossible, I can’t. I don’t know what’s happening, but it’s not working properly. We need to resolve this issue as soon as possible. Can you give us another API key? We have to work in a website and we can’t do it properly without activate the license

    Regards

  • July 14, 2023 at 12:39 PM #194400
    Sangita Support Squad

    Keymaster

    You need to delete the API keys from here https://multivendorx.com/my-account/api-keys/ .
    Kindly delete the sites and then again follow the deactivation flow first and then activate it again.
    If you still face an issue, do share a temporary admin access, so we can activate the license.

  • July 14, 2023 at 1:37 PM #194406
    Anonymous

    Inactive

    I told you this morning, I’ve been trying to delete the APY key from there since yesterday, but it’s not working. We can’t delete it, as I’ve told you. Could you delete it?

    Regards

  • July 14, 2023 at 2:10 PM #194408
    Sangita Support Squad

    Keymaster

    Kindly share the site url, temporary admin access with us. So that we can help you activating the license.
    While sharing the access don’t forget to mark your reply as private.

  • July 14, 2023 at 2:55 PM #194412
    Anonymous

    Inactive

    This reply has been marked as private.
  • July 14, 2023 at 5:03 PM #194414
    Sangita Support Squad

    Keymaster

    We have activated the license on your site https://prnt.sc/JlaNTvifeYi4. kindly check.

  • September 13, 2023 at 10:08 AM #196123
    Sangita Support Squad

    Keymaster

    Its been long and we have not heard back from you. We presume your issue is solved now. We are closing this thread. If you need help or face issue in future please open a new support thread.

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