MultivendorX Pro

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• • May 28, 2024 at 9:45 AM #220192
    MaxenceTP

    Participant

    Hello,

    When I set Stripe Marketplace to “Standard”, the interface displays fine: https://prnt.sc/0q_Ktb9ZY63P

    However, when I activate “Express” I cannot connect a Stripe account: https://prnt.sc/dDe1vYZsBBBt

    What can I do?

  • May 28, 2024 at 4:25 PM #220244
    Sangita Support Squad

    Keymaster

    Hello @MaxenceTP, Sorry to hear that you have faced an issue on your end.
    It seems that the error you are facing is because you haven’t set up details like business name, icon, brand color etc. while setting up your Stripe account. . So kindly check the link regarding the settings from here https://dashboard.stripe.com/settings/connect/onboarding-interface and proceed with connecting.
    Hopefully, you will not face the issue anymore on your end.

    Let us know if you need any further assistance from our end.

  • July 29, 2024 at 2:20 PM #222019
    Sangita Support Squad

    Keymaster

    We haven’t heard back from you in a while. We presume that your issue is resolved now. so we are closing this thread. If you need further assistance or encounter any issues in the future, please feel free to create a new support ticket.

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