@Nathan Wolhendler, I’m sorry to hear you’re facing an issue.

We’ve already addressed the notice error on the cart page for Stripe direct charge type when multiple products from the same vendor are added to the cart in our MultiVendorX Pro 1.3.10 version. Please update to the latest version of MultiVendorX Pro on your end and check if the issue is resolved.

Regarding the direct charge type, please note that Stripe does not support disbursement of payments to multiple vendors in one transaction. With the charge type set to “Direct,” your customers can only purchase products from a single vendor at a time.

If you have any further questions, please feel free to reach out.

Hi @Nathan Wolhendler, We completely understand your perspective. However, as mentioned earlier, Stripe has discontinued support for payment disbursement to multiple accounts with “Direct charges.You can refer to this doc here https://stripe.com/docs/connect/charges for further information.

If you’d like your customers to purchase products from different vendors in a single transaction and receive payments via Stripe Marketplace, we recommend switching to any charge type other than direct charges. This should resolve the issue without any complications.

If you have any further questions, please feel free to reach out.

@Nathan Wolhendler, As mentioned earlier, you can use any charge type between “Separate Charges & Transfers” and “Destination Charges” to allow your customers to purchase from multiple vendors simultaneously using the Stripe Marketplace payment method.

Feel free to reach out if you need any further assistance.

Hi Nathan Wolhendler,

With Separate Charges and Transfers, the entire amount is first received into the admin’s account. The vendor’s commission is then disbursed from the admin’s account accordingly. You can find more information about this charge type here: https://docs.stripe.com/connect/separate-charges-and-transfers.

Hi @Nathan Wolhendler, The payment disbursement from admin to vendor is automatic for the Separate Charges and Transfers charge type , but refunds require a manual process. The admin will need to handle that manually.

If you have any further query please do let us know.

Hello there, When a user requests a refund, the admin will receive corresponding emails. Since refund management is generally a manual process, the admin will need to mark the order as refunded and manage the payment manually.

Just to keep you posted, We do have plans to include an option for processing refunds with the Stripe Marketplace payment method in future updates.

If you have any questions or need further assistance, please let us know!

@Nathan Wolhendler, as soon as a refund request will be made the admin will receive an email regarding that. For the refund mangement flow in MultiVendorX you can refer to our doc here – https://multivendorx.com/docs/knowledgebase/marketplace-refund/.

If you have any further query please do let us know.

Hi @Nathan Wolhendler, once a user requests a refund, both the vendor and the admin will automatically receive an email notification. You can view the process here: https://prnt.sc/dXa8YI1sCL6v.

@Nathan, the screenshot we have shared shows the recipient of the mail i.e. admin and vendor. This is to assist you with the query that along with admin, vendor also receives the mail.

Let us know if there is anything else, you need help with.

It’s been a while since we last heard from you, so we presume your query has been resolved. We’ll be closing this thread now. If you need any assistance or encounter issues in the future, please feel free to create a new support ticket.