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Issue with Vendor Storefront Display

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    • #249004
      m.wolk
      Participant

      Hello,
      I’m currently testing MVX to evaluate whether a Pro license would suit our needs. I’ve encountered an issue: when visiting a vendor storefront (e.g., https://www.hzd-akademie.de/vendor/wtf/), the page displays the entire shop rather than just the vendor-specific products.
      Am I missing a configuration setting?
      I’d appreciate your assistance.
      Regards,
      Marco Wolk

    • #249010
      Anushka Sinha
      Moderator

      Hi there, Thank you for reaching out to us, and we’re sorry to hear you’re experiencing these issues.

      Please find our responses below:

      1. “All Products” Page Issue:
      The issue you’re seeing, where all products are appearing together, is likely due to a conflict with your theme or another plugin. To help us identify the root cause, please try the following steps:

      — Deactivate all plugins except WooCommerce, MultiVendorX, and MultiVendorX Pro.

      — Switch your theme to a default theme like Twenty Twenty-Four or Storefront.

      Check if the issue still persists.

      2. Vendor Store Page Issue:
      The vendor store page is designed to display only the products added by that specific vendor. Since you mentioned that it’s showing all shop products instead, and we’re unable to replicate the issue on our end, we kindly request the following for further investigation:

      — Staging site URL (exact replica of your live site)

      — Temporary admin access

      — FTP credentials

      Please make sure to mark your reply as private when sharing this information.

      We appreciate your cooperation and look forward to resolving this for you.

    • #249956

      It’s been some time since we last heard from you. We assume your query has been resolved, so we will be closing this support thread for now. If you need assistance or encounter any issues in the future, please don’t hesitate to open a new support ticket.

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