We’re sorry to hear that you’ve experienced this issue. Kindly allow us some time to review the flow on our end, and we will get back to you accordingly.

Hi there,
For now, you can upgrade the product limit by visiting the edit product page for the membership plan. This should resolve the issue the vendor is facing.

In the meantime, we’re actively debugging the issue on your shared staging site. We will keep you posted as soon as we will have an update.

We truly appreciate your cooperation and understanding.

Hello There,

We have checked the product limitation flow on our end, and the limitation settings are working as expected. However, it does seem unusual that the same setting is not working on your site.

Since this functionality was working correctly earlier and the issue appears to have started recently, it would be helpful if you could let us know about any recent changes made on your end (such as plugin updates, new plugins, theme changes, or customizations). This will help us better understand the possible cause of the issue.

Additionally, please confirm whether we have your permission to temporarily deactivate plugins and switch the theme on your site to check if the issue persists. If the issue still remains after this step, we may need to further reset the database to rule out any potential database-related inconsistencies, as the feature is functioning correctly on our end.

We look forward to your response and will be happy to assist you further.

Hello there,

We have tested the product limitation flow for membership plans on your site. We created a new membership plan, assigned it to a test vendor, and confirmed that the product limitation worked as expected. We also updated the product limitation for one of your existing plans and assigned it to a vendor, and in this case as well, the limitation was functioning correctly.

As you mentioned that a vendor has access to a membership plan where the product limitation is set to 3, but is receiving a limit exhausted message after adding only 1 product, we would like to clarify one point. When the vendor initially subscribed to this plan, was the product limitation already set to 3, or was the limitation updated after the subscription was completed?

Additionally, could you please let us know whether this issue is occurring only with specific membership plan, or if it is happening globally across all plans?

We also request you to try one more scenario for confirmation. Kindly assign a different membership plan to the same vendor once, and then reassign the original plan again. After doing so, please check whether the same limit exhausted message still appears. Since the issue is not occurring consistently on our end, this step will help us better understand the behavior.

We look forward to your update and will be happy to assist you further.

Hi There,

Thank you for the confirmation and for sharing all the details.

We understand the scenario related to the recurring plans. We will proceed with further testing on your site and keep you updated accordingly.

We truly appreciate your cooperation while we investigate this further.

Hello There,

We have carried out additional checks on your site; however, we’re still unable to consistently reproduce the product limitation issue. Since we haven’t been able to identify a clear trigger point, it becomes challenging to propose a precise fix at this stage.

As a temporary and preventive measure-to ensure your users do not encounter issues related to exhausted product limits-we kindly suggest removing the product limitation from the affected plans for now. This should help avoid any disruption to your vendors’ experience.

In the meantime, we will continue testing on your staging site to identify a consistent trigger point, and we will keep you updated on any findings accordingly.

Thank you for your understanding and cooperation.

Hi there,

Thank you for your continued support and patience. As shared earlier, after conducting multiple tests, we were unfortunately unable to identify the exact trigger point for the issue you are experiencing. Additionally, this issue has not been reported by other users, which makes it more challenging for us to reproduce and analyze the root cause at this stage.

That said, we would also like to share that in our upcoming revamped version, we are completely restructuring the membership module. With this new architecture, we will manage capability-related settings in a more structured and efficient manner. Our development team is currently fully focused on completing this revamped version at the earliest and delivering a more future-ready solution to support the growth of your marketplace.

We truly appreciate your understanding, cooperation, and continued trust, and we remain committed to assisting you in every possible way.

Hi there,

Thank you for your continued support and cooperation.

As discussed, we have conducted testing both on your site and within our internal testing environment. At this stage, we have not been able to identify the exact trigger point of the issue. Without being able to pinpoint the root cause, providing a precise solution remains challenging.

Regarding the revamped version, we are aiming for a release by the end of this month. That said, as with any development process, there is a possibility that unforeseen challenges may arise, which could result in minor delays. We truly appreciate your understanding and patience in this regard.

Rest assured, our team is doing everything possible to deliver the revamped version at the earliest. We’re excited for users to explore the new features, benefit from enhanced existing functionality, and take their marketplaces to the next level of growth.

Thank you once again for your patience, understanding, and continued support.

Hello,

We’re sorry to hear that you’re facing this issue again.

Please don’t worry – kindly allow us up to one week to share the revamped version with you. We’re confident that this update will resolve the issue and prevent it from occurring again on your end.

We truly appreciate your patience and continued cooperation throughout this process. If you have any questions in the meantime, please feel free to reach out.

Hi there,

Thank you for getting back to us.

We’re glad to inform you that the issue you were experiencing with the membership product limit has been addressed. We have conducted extensive testing on our end and are confident that you should no longer encounter this issue moving forward.

We are releasing MultiVendorX Pro 2.0.0 today. Once the release is complete, you will be able to download the latest version of the plugin from here: https://multivendorx.com/my-account/api-downloads/

Once it is available, we recommend testing it on a staging site along with the latest version of the MultiVendorX free plugin to ensure everything is working properly before deploying it to your live site.

If you have any further queries or need assistance, please feel free to let us know.

Hi there,

Thank you for reaching out. You can review the detailed updates and changes in the changelog here:
https://multivendorx.com/multivendorx-pro-changelog/.

It appears that an older page is currently linked on the frontend. No need to worry—I’ve informed the team, and they will update it accordingly.