[steven-6784]

Hi

I have been unsuccessful at trying multiple size logos, different file sizes and tried to upscale an image at 100 x 100px to accommodate MVX when it uploads to set a vendor logo. Nothing I have done is clear, the image is cropped and modified during the process of setting the image on the dashboard.

Do you have an example image you could share with me which does not lose clarity that is used for the vendor logo? If it works for you then it should work for me 🙂

Thank you.

Steve

[Sangita Support Squad]

@steven-6784, Sorry to hear that you have faced an issue.
Kindly deactivate all plugins except WooCommerce and MultiVendorX on your end and also switch to some default theme such as twenty twenty four or storefront and check again whether the issue still occurs with the images.

Please do keep us posted about your findings.

[steven-6784]

Hello
Could you provide a sample image which works for you.
This is not working in any circumstance on my side.
Regards,
Steve

[Sangita Support Squad]

Hi there, Can you please share a test vendor access with us so that we can look into your issue and assist you further.

While sharing the access details don’t forget to mark your reply as private.

[steven-6784]

This reply has been marked as private.

[Sangita Support Squad]

Hello There, You can share the details in this email – contact@multivendorx.com.

[steven-6784]

This reply has been marked as private.

[Sangita Support Squad]

Thanks for sharing the access details. Wev have created a test vendor on your end and updated a store logo and the logo in coming accordingly on the store page. kindly check the screenshot here https://prnt.sc/cKXDzNSt4lSs.

You can also check the same for the test_vendor store page on your end.

If you have any further query please do let us know.

[steven-6784]

This reply has been marked as private.

[Sangita Support Squad]

Kindly provide us some time to check this and we will get back to you accordingly.

[Sangita Support Squad]

Hi @steven-6784, We’ve added another image for the test vendor store logo, and it’s displaying correctly. Could you please take a look? If the image still appears blurry on your end, please let us know how it looks to you so we can assist you further. Thank you!

[steven-6784]

Hi
No change on any device.
The process the plugin takes reduces the quality dramatically.
Regards

[Sangita Support Squad]

Hi @steven-6784, Could you please share a screenshot of how the image appears on your end? We’re not seeing any blurriness on our side, and this will help us understand the issue better. Thank you!

[steven-6784]

of course – see attached 2 images from an iPhone and one from a Mac laptop.

Attachments:

1. 

   Screenshot-2024-10-04-at-11.32.54.png
   

2. 

   IMG_6315.png
   

3. 

   IMG_6316.jpeg
   

[Sangita Support Squad]

Hi @steven-6784,

The default image size should be 100 x 100 px. Please upload an image with that exact resolution and check again. Additionally, try deactivating any plugins other than WooCommerce and MultiVendorX, and switch to a default theme like Twenty Twenty-Four or Storefront to see if that resolves the issue. Thank you!

[steven-6784]

Hi,

Thank you for helping me review my issue. I think this is an issue with the theme I’m using but I’m having troubles.

What function/s are required to retrieve the vendor photo or avatar? I think I’ll have to figure out another way to resolving the issue.

Regards,

Steve

[Sangita Support Squad]

Great to hear that you’ve identified the factor causing the issue on your end. Regarding the function to retrieve the vendor image, I will share this with the dev team. Once I have any updates from them, I’ll be sure to keep you posted

[Sangita Support Squad]

Hi there, We use the below function to fetch the vendor image.

$image = $vendor->get_image()


If you have any further query please do let us know.

[Sangita Support Squad]

It’s been a while since we last heard from you, so we’re assuming your query has been resolved. We’ll go ahead and close this thread for now. If you need any assistance or encounter any issues in the future, please don’t hesitate to create a new support ticket.

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