WCMp Catalog Enquiry
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Sorry I keep replying. I seem to have 3 buttons showing on Category pages with Add Ons on MOBILE & IPAD only.
READ MORE
SELECT OPTIONS
ADD TO ENQUIRY CARTFor simple products that have no options, It ONLY shows “ADD TO ENQUIRY CART” and NOT the “ADD TO CART” button.
How can I achieve and fix these issues please ?Thanks
Kristin -
Hi, thanks for getting in touch with us.
Our replies are inline with yours-
-I already renewed my subscription for Woocommece Catalog Enquiry Pro but I cannot activate it on client site. Have put in the Product Order API Key & Id but still says Deactivated on the Client site in your the plugin area. How can I fix this urgently ?
>>In order to activate api key refer to this document- https://multivendorx.com/knowledgebase/getting-started-wcmp-add-ons/
Also deactivate your plugin once and then activate again.=========================================================================================================================================================
-Hi, ALSO need to be able to have both “BY NOW” Cart AND “Add to enquiry” on some products only .. Most products has “Add to Enquiry Cart” but some other products DON’T need “Add to Enquiry Cart” and ONLY NEED “Add to Cart”.
>>If you wish to enable ‘Add to Cart” along with Send an Inquiry for all the products then enable “Add to Cart” option from setting of catalog (see screenshot- https://prnt.sc/26x06ya )
Also if you wish to exclude few products from enquiry cart then go to Catalog>Settings>Exclusion>Product Specific Exclusion (see screenshot- https://prnt.sc/26x09um )=========================================================================================================================================================
-And Add to Cart Button is NOT displaying on MObile version but OK on PC version for Single Product with NO drop down options.
How can I fix this ?>>We tried to recreate this on our end but didn’t face any such issues.
here is the vieo- https://www.loom.com/share/5091c380f37d4920a0896c01ebeaf3f6It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce,WCMp and Woocommerce Catalog Enquiry Pro and check again.
If the issue is still there, switch to some default theme such as twenty twenty and check again.
Do keep us posted -
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Also just to let you know I disabled your plugin to test things on the mobile and ALL 3 “Add to Cart” button and “Read More” button and “Add to enquiry Form” all disappears on mobile.
When re-enabled, ALL 3 buttons come up (so TOO much to have 3 buttons) .. I don’t need the Add to Enquiry Cart Button on Schools Category, HOW can I AVOID that please urgently so it doesn’t display at all there.
Therefore if you can provide me with the coding to DELETE/HIDE the “READ MORE” button the mobile would be great as this is big issue.
Some products don’t have ANY pricing and are ONLY required for “Add to Enquiry Cart” which is 90% of the products.
The MASKS & SCHOOLS/De La Salle products ALL need to have “READ MORE” REMOVED and show “Add to Cart” button if Single item with no options to choose AND or the “SELECT OPTIONS” for products that have colours/sizing to be chosen that is FINE.Thanks
Kristin -
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Hi, our replies are inline with yours:
-I would just prefer on MOBILE to show “ADD TO CART” or “SELECT OPTIONS” if Variable and NO “Add to Enquiry Cart” please.
Urgent please as people are trying to order on mobile.
I have already activated it now. Urgent issue as clients are trying to buy things in “Add to Cart” and For these products I DON’T want “Add to Enquiry cart” to display at all. How can I achieve this ? What setting and where do I go to fix it ?>>We checked in on your live site, but didn’t face any such issues.
Either “Add to Cart” or “Select Options” is being displayed.
Here is the video- https://www.loom.com/share/920a23819fd249f29a9003d475717565=========================================================================================================================================================
-Add to Cart is ONLY available to some products (not every product). Therefore if “Add to Cart” is available for product with no variations eg Schools THEN I don’t want the “Add to Enquiry Cart” to display .. only want 1 button.
>> You can apply this by following this flow :
If you wish to enable only “Add to Cart” without “Send an Enquiry” for specific product category then kindly go to Catalog>Settings>Exclusion> Category Specific Exclusion (see screenshot- https://prnt.sc/QQ0rrYD1F-D2 )
Or
If you wish to enable only “Add to Cart” without “Enquiry button” for specific product then kindly go to
Catalog>Settings>Exclusion>Product Specific Exclusion (see screenshot- https://prnt.sc/qyga-MGkW6PW )Also kindly note that this exclusion is working fine on our end.
Here is the video- https://www.loom.com/share/b0450713032b461d9e1da8e0a3182ad2=========================================================================================================================================================
-It does show a button to View Enquiry cart on the product BUT I would like the other ENQUIRY CART to POPUP somewhere for client to easily view what they have chosen.-
>> Kindly note that “Cart” is only for product which customers are going to buy.
You’ve to add “Enquiry Cart” via admin dashboard Appearance>Widgets>Legacy Widgets.
Now from the dropdown of Legacy Widget choose “Enquiry Cart”.
Now you’ll be able to view the Products which have been added to Enquiry Cart.Here is the video- https://www.loom.com/share/11dd957909734e64bfdc885794d3cd4b
=========================================================================================================================================================
-If you view the live site on both mobile & PC you will see that the “Enquiry cart” is NOT working properly. Not showing what client is enquiring about.
>> We have recreated this issue on our end and will fix this in our next update.
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Hi, you mentioned:
Either “Add to Cart” or “Select Options” is being displayed.
Here is the video- https://www.loom.com/share/920a23819fd249f29a9003d475717565The MOBILE VERSION & IPAD Smaller devices if you look at Schools is still showing it … You were looking on the PC version which I have already fixed.
If you look at POLOS and it shows “READ MORE” twice in there so issue is NOT fixed.
If you look at SCHOOLS one, then it still shows “READ MORE” on MOBILE & IPad – need to remove it.
PC version is fine ..Please help me fix this urgently as it looks unprofessional.
You mention:
>> We have recreated this issue on our end and will fix this in our next update.When will the issue be rectified ?
Is it happening just for my client site or everyone ?
Client cannot do multiple enquiries with your plugin ?You mention:
Now from the dropdown of Legacy Widget choose “Enquiry Cart”.
Now you’ll be able to view the Products which have been added to Enquiry Cart.It is ALREADY in there in the Header area BUT now not displaying.
If you test the site you will see that it already displays the Cart under the Header … once a Product is added to the cart.My question was I PREFER to have it scrolling or viewable at ALL TIMES like the Product Cart, because otherwise people cannot SEE the Enquiry Cart button .. it is a pain to find …
Please advise somewhere else where it can be put (as client does NOT have a sidebar) on this website.
Can’t we have it floating somewhere so when the user goes down the screen it moves also ?
AND on the mobile all you get is the little button saying “View Enquiry Cart” but what if the client starts scrolling on other pages, and wants to go back to the Enquiry cart, they cannot find it at all on the mobile …This is still a major issue …
Please help to fix it.THnaks
Kristin -
Hi,
Our replies are inline with yours--The MOBILE VERSION & IPAD Smaller devices if you look at Schools is still showing it … You were looking on the PC version which I have already fixed.
If you look at POLOS and it shows “READ MORE” twice in there so issue is NOT fixed.
If you look at SCHOOLS one, then it still shows “READ MORE” on MOBILE & IPad – need to remove it.
PC version is fine ..
Please help me fix this urgently as it looks unprofessional.>> We’ve checked this in your site in mobile version also but didn’t face the issue.As you can see in this video : https://www.loom.com/share/920a23819fd249f29a9003d475717565
https://www.loom.com/share/f74132e9fa284e67abdd69fb7be56f51
Can you kindly share a video recording of the issue so that we can assist you further-When will the issue be rectified ?
Is it happening just for my client site or everyone ?
Client cannot do multiple enquiries with your plugin ?>> Currently our development team is working on a huge update of WCMp 4.0, where we are revamping the full flow of WCMp. Hence until we can release the update, the team can’t start working on this.
Looking for your co-operation regarding the same.Also for multiple enquiry kindly enable the option “Enable Multiple Product Enquiry” from Catalog>Settings (see screenshot-https://prnt.sc/_A-f-KRSoMkl )
-My question was I PREFER to have it scrolling or viewable at ALL TIMES like the Product Cart, because otherwise people cannot SEE the Enquiry Cart button .. it is a pain to find …
>> Currently we do nit have the flow that you are asking for.
However you’ll need to do custom code on your end. -
HI,
Thanks for your reply.
You mentioned:
We’ve checked this in your site in mobile version also but didn’t face the issue.As you can see in this video : https://www.loom.com/share/920a23819fd249f29a9003d475717565
https://www.loom.com/share/f74132e9fa284e67abdd69fb7be56f51So if you go onto your actual phone in your hand, view the site from there like I mentioned previously then you would see the products are viewing 2 COLUMNS on the mobile and NOT one, therefore your loom video is incorrect as you are viewing the mobile version from the PC as far as I can tell.
Please use your actual mobile device to see what I am referring to. It ONLY happens there .
It will NOT happen if you view Mobile view on Computer or laptop. Your LOOM video doesn’t look like it is from an actual PHONE but from a Phone View in browser from a PC showing Mobile version which is NOT the same .. Please look on the actual LIVE PHONE instead to see what I mean.Please help urgently to fix this issue with some CSS coding please.
You mentioned:
> Currently our development team is working on a huge update of WCMp 4.0, where we are revamping the full flow of WCMp. Hence until we can release the update, the team can’t start working on this.
Looking for your co-operation regarding the same.So therefore the issue with your plugin, do you mean that currently there is NO working version or SOLUTION that a customer can do ENQUIRY for that shows the product they are enquiring about ?
If that is the case, WHY are we still paying for a Paid software that is NOT working until development is completed ?
I’m bit confused about that ?I have clients with LIVE WEBSITES who use your plugin and they CANNOT get the correct enquiries as they don’t know what PRODUCT their customers are enquiring about. My customer is very angry about this. So I need a resolution fast please.
Will it be 1 week, 4 weeks or longer ? I need to let the client know who paid for your plugin.ALSO you mentioned:
Also for multiple enquiry kindly enable the option “Enable Multiple Product Enquiry” from Catalog>Settings (see screenshot-https://prnt.sc/_A-f-KRSoMkl )It is already ticked for that setting already. But DOES not work.
Maybe you can actually login to the client site and look for yourself to help RESOLVE the issue with the ENQUIRY urgently please for multiple.
Better also have a look at the LIVE SITE link I gave you, pretend you are going to make an enquiry on POLO SHIRTS and choose more than 3 products and you will see what my issues are and what I mean …That will be better for you test and PRETEND you are an actual customer and you will see the MAJOR issue there.
Please advise and help fix urgently.
Thanks
Kristin -
Hi
Thanks for your reply.
You mention:
>> We’ve checked this in your site in mobile version also but didn’t face the issue.As you can see in this video : https://www.loom.com/share/920a23819fd249f29a9003d475717565
https://www.loom.com/share/f74132e9fa284e67abdd69fb7be56f51
Can you kindly share a video recording of the issue so that we can assist you furtherBy the looks of it your LOOM video you are viewing the mobile version from Computer device using software on PC to view mobile.
Please view the ACTUAL hand held mobile you have in your hand, then you will see the MOBILE version properly how it is, as the products are in 2 COLUMNS not 1 column as per your loom, therefore that is where I can tell you are NOT viewing it actually on a normal hand held phone.Please do this, then you will see the actual issue on the Products areas in SCHOOLS & MASKS where it shows 3 buttons on ALL MOBile devices.
You mentioned:
>> Currently our development team is working on a huge update of WCMp 4.0, where we are revamping the full flow of WCMp. Hence until we can release the update, the team can’t start working on this.
Looking for your co-operation regarding the same.My client has your paid plugin installed that is NOT working properly. My client is very cranky as he gets enquiries and NOT knowing what product they are enquiring about. That is no point at all.
We need a workaround at least. Because my client who owns the website, has enquiries through the website using your Add to Enquiry plugin but it ONLY allows 1 enquiry with NO mention of what product they are enquiring about. Therefore the client then has to ring the customer and say Sorry we do not know which product you are enquiring about because our software is not working properly.
Please advise a workaround urgently please.
You reply:
Also for multiple enquiry kindly enable the option “Enable Multiple Product Enquiry” from Catalog>Settings (see screenshot-https://prnt.sc/_A-f-KRSoMkl )
I have already enabled this already and is NOT working. That feature has been ticked for years and only recently has it stopped working.
Customer can ONLy do 1 enquiry .Therefore I click on 3 products “Add to Enquiry Cart” then go to Enquiry cart and it doesn’t show me what is in the ENQUIRY Cart at all like it used to. AND it just gives us screen where client can enter in their contact details but NO information about what they have in the Enquiry Cart.
This is a major issue also for a LIVE website.
So if you could test like you are an actual customer on BOTH actual MOBILE in your hand AND Computer, you will see the exact issues I am referring to.
Even on the PC if you pretend you are going to enquire about 3 products and want to send your form you will see the issue.Please help urgently as I have to help the client urgently with something that works.
We have a paid plugin that is NOT working the way it used to.Regards
Kristin -
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HI
It’s been 7 days and no more replies ?
Am I in the correct support area ?
I can’t really do a video recording from my mobile phone and upload it.Sorry I have a live website to fix while using your PAID plugin. I notice on other posts you are asking for Login credentials, but I haven’t been asked for them so you can investigate the website and mobile issues urgently.
Could you please advise, did you get to look at the live website on your actual phone on those relevant pages (not the software on computer that shows you mobile version that is not the same in viewing live site) , then you would see the exact issues with the duplicate buttons (3 buttons on some products), doesn’t happen when your plugin is disabled.
Please help urgently
Thanks
Kristin -
Hi,
We are really sorry for this delayed response, somehow we missed this thread.Our replies are in line with yours:
-Please do this, then you will see the actual issue on the Products areas in SCHOOLS & MASKS where it shows 3 buttons on ALL MOBile devices.
– have already enabled this already and is NOT working. That feature has been ticked for years and only recently has it stopped working.
Customer can ONLy do 1 enquiry .
>> Kindly create one staging site and share your admin,ftp access, so that our team can look into it.-My client has your paid plugin installed that is NOT working properly. My client is very cranky as he gets enquiries and NOT knowing what product they are enquiring about. That is no point at all.
>> Whenever a customer send an enquiry we notify admin via an email against that enquiry. Here we display which product has been enquied about as you can see here : https://prnt.sc/u1RL6Cuad48cAre you not getting such product details in your mail?
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The topic ‘Cannot activate the license on client site.’ is closed to new replies.