[dennis]

Hello,

At the moment – and after I updated to MultiVendorX – I have a problem that when a customer leaves my payment provider, the order is correctly in “awaiting payment” – and it gets “cancelled” after som time.

BUT – between those times; from “awaiting payment” until the change to “cancelled”, a mail is send to the vendor with the vendor_new_order.php template, so it seems for the vendor as the orders is actually confirmed and ready to get processed.

How can I avoid this?

[Sangita Support Squad]

Hello @dennis, Please specify the order status for which you’d like your vendors to receive the new order email so that we can assist you according to that.

[dennis]

I really want it to only get sent when the order status is set to “processing” 🙂

[Sangita Support Squad]

Hello There, Thanks for sharing the information with us. Kindly follow this doc here https://multivendorx.com/docs/code-snippet/vendor-new-order-mail-for-some-order-status-only/ for you required customisation on your end.

Let us know if you need any further assistance from our end.

[dennis]

It seems like the documentation / article is missing a couple of lines of code?

Which filter should it be added as?

[Sangita Support Squad]

Let me share this with the team. They will check this and get back to you accordingly.

Kindly provide us with some time.

[Sangita Support Squad]

Kindly add the modified code from the below and check whether this works accordingly on your end –

function restrict_vendor_new_order_mail($recipient, $order) {
   $order_status = $order == NULL ? "cancelled": $order->get_status();
   //In new order,vendor will receive only 'processing' mail no other mail will send to vendor.
   if ($order_status == 'failed' || $order_status == 'on-hold' || $order_status == 'cancelled' || $order_status == 'pending' && !$order_status == 'processing') {
       return;
   } else {
       return $recipient;
   }
}
add_filter('woocommerce_email_recipient_vendor_new_order', 'restrict_vendor_new_order_mail', 1, 2);

Copy

Let us know if you need any further assistance from our end.

[Sangita Support Squad]

It’s been long and we have not heard back from you. We presume that your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.

[Author]

Posts