[vincent joubert]

Hello,
I have a problem when creating a seller account, in the billing section.
When I connect the seller account to stripe, I generate a token which is validated.
After filling in all the fields correctly, I register the account and then get this error message (even though the seller account connection seems validated with the message : You have a connected Bank Account, etc…):
Error with Stripe: Connect platforms based in FR must create Custom accounts via account tokens. For documentation on account tokens, see https://stripe.com/docs/connect/account-tokens.

What’s wrong ?
Thank you.

[NerdySupportExpert Moumita]

@vincent joubert, sorry to hear that you have faced this issue.

Can you please help us with small information, do share the scrrenshot of the Stripe payment settings page from the admin end. We will proceed with testing accordingly.

[vincent joubert]

thank you for your reply, here is the screenshot.
thank you

Attachments:

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   stripe01.jpg
   

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   stripe011.jpg
   

[sangita]

Thanks for sharing the screenshot . As we do not have custom account hence we are not able to generate the token . It would be great if you can share the site url and temporary site access with us so that we can check the issue on your end .

[vincent joubert]

This reply has been marked as private.

[NerdySupportExpert Moumita]

@vincent joubert, we have faced the same issue on our end.
Our team is looking into this issue.

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